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- Tasks: Support the team in managing anti-social behaviour and safeguarding processes.
- Company: Join Magna, a company dedicated to creating great homes and communities.
- Benefits: Enjoy flexible working, competitive pay, and perks like discounts and volunteer days.
- Why this job: Be part of a passionate team making a real difference in community safety.
- Qualifications: Strong customer care skills and experience in legal interventions are essential.
- Other info: This role requires a clean driving licence and is subject to a DBS check.
The predicted salary is between 28800 - 43200 £ per year.
Home-based with regular site attendance across Dorset. The closing date for applications – 8th July 2025 (Midday).
At Magna our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast-paced, adaptable, and highly collaborative environment.
The role & what you take care of:
- We have an exciting permanent, full-time opportunity to join our Customer & Community Support Team. You will be supporting the Magna Safer Communities Lead to ensure that anti-social behaviour, domestic abuse and safeguarding processes are investigated and managed appropriately.
- Be part of a talented team where our people are passionate about delivering an excellent customer experience and are highly motivated to contribute to our success!
- Undertake case management and legal work (including preparing and presenting Injunctions and possession claims; up to and including eviction).
- Attend and contribute to multi-agency meetings and manage referrals and queries from other agencies.
- Compile information for other teams for example complaints or access requests.
What you need to be successful:
- Excellent customer care, problem solving, record keeping and communications skills.
- Experience of using, preparing and instructing on legal and non-legal interventions and multi-agency working.
- A keen eye for accuracy and detail and experience of using case management systems.
- Full clean driving licence and willingness to travel for work.
- This post is subject to a basic level DBS check. (Disclosure and Barring Service)
- Applicants with transferable qualities are encouraged to apply.
We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers.
We offer:
- Pension matched up to 8%.
- Employee assistance & Health Care Cash Plan.
- Learning and Development.
- Company sick pay.
- Wellbeing Portal and Colleague Voice.
- Mileage and Agile working.
- Paid day a year to volunteer.
- Rental / Stamp Duty Loan and Credit Union.
- Discounts on entertainment, high street shops and grocery shopping.
- Competitive annual leave entitlement, which increases progressively with the duration of your service over the first five years.
Our full range of benefit details can be viewed on our website under each vacancy.
For an informal discussion about this post, please contact: Dani Davies – Talent Acquisition Lead at: or by mobile: 07528 974936.
To apply please visit our website www.magna.org.uk, select Careers Tab / Current Vacancies / Role, or follow the link attached to this advert.
Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.
Community Safety Officer employer: Magna Housing Limited
Contact Detail:
Magna Housing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Safety Officer
✨Tip Number 1
Familiarise yourself with the key issues surrounding community safety, such as anti-social behaviour and domestic abuse. Understanding these topics will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the community safety sector. Attend local events or join online forums where you can connect with others in the field. This can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 3
Prepare for multi-agency collaboration by researching local organisations that work in community safety. Knowing their roles and how they interact with each other will show your proactive approach and readiness to work in a team environment.
✨Tip Number 4
Demonstrate your problem-solving skills through real-life examples. Think of situations where you've successfully resolved conflicts or managed difficult cases, as this will highlight your suitability for the role and your ability to handle challenging scenarios.
We think you need these skills to ace Community Safety Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Community Safety Officer position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: Emphasise any previous experience you have in customer care, problem-solving, or legal work. Provide specific examples that demonstrate your ability to manage cases and work collaboratively with other agencies.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for community safety and your commitment to delivering excellent customer service. Make sure to address how you can contribute to the success of the Customer & Community Support Team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Magna Housing Limited
✨Showcase Your Customer Care Skills
As a Community Safety Officer, excellent customer care is crucial. Be prepared to share specific examples of how you've successfully handled customer interactions in the past, especially in challenging situations.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Think of scenarios where you identified issues and implemented effective solutions, particularly in relation to anti-social behaviour or safeguarding.
✨Familiarise Yourself with Legal Processes
Since the role involves legal work, brush up on relevant legal processes such as injunctions and possession claims. Being able to discuss these confidently will show your preparedness for the role.
✨Highlight Multi-Agency Collaboration Experience
The job requires working with various agencies. Prepare to discuss your experience in multi-agency settings, including how you managed referrals and contributed to meetings, showcasing your teamwork skills.
