At a Glance
- Tasks: Engage with customers via phone, email, and social media to deliver exceptional service.
- Company: Join Magna, a forward-thinking company dedicated to creating great homes together.
- Benefits: Competitive salary, full training, and opportunities for career growth.
- Other info: Home-based role with occasional travel; multiple positions available.
- Why this job: Be part of a dynamic team making a real difference in customer care.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 26677 - 26677 £ per year.
£26,677 per annum plus additional benefits. 37 hours per week. Full Time until March 2027. Location: Home-based with occasional travel to the office in Dorchester DT1 2PJ.
The closing date for applications: 13th August 2026 at midday.
Talent Discovery Day: If successful you will be required to attend our Talent Discovery Day on the 19th August 2026 at our Everdene Office (DT1 2PJ) prior to securing a final interview.
Please note we have multiple roles available so you may be contacted about a different role and contract type. Please be aware that we are unable to provide Visa Sponsorship against this role. Applicants must already have the legal right to work and reside in the UK without the need for Employer Sponsorship.
At Magna, our vision is to create great homes together. We have ambitious plans and are seeking creative, aspirational, and talented people to join our fast-paced, adaptable, and highly collaborative environment.
Due to several internal promotions to roles including Training Coordinator, Asset Scheduler/Officer, and Lettings Officer, we are now looking to hire our future Customer Care Advisors across several roles here at Magna.
The Role and what you take care of:
We are seeking a customer-focused, highly motivated, and approachable Customer Care Advisor with excellent relationship-building skills to join our dedicated Customer Contact team. This role is integral in supporting both our customers and wider Magna colleagues, ensuring they remain at the forefront of everything we do.
Your responsibilities will include:
- Assessing and understanding customers’ requirements and consistently delivering exceptional service experiences that uphold our Magna values and vision of creating great homes together.
- Engaging with customers daily through phone, email, live chat, and social media platforms, promptly addressing their questions and needs.
- Initiating repair requests, addressing housing-related enquiries, and creating contacts in our CRM system.
- Using IT systems to provide solutions and help answer queries.
- Liaising with contractors and wider work colleagues and partners.
What you need to be successful:
- Previous experience of working in customer service, together with excellent communication skills and the ability to manage your own assignments.
- IT literate with a proficient knowledge of MS Word, Excel, Outlook, or equivalents.
- Able to provide great customer service and get it right first time, with the ability to multi-task and provide fast-paced accurate decisions to fulfil customer needs.
- Act calm under pressure and spot trends – role modelling what great customer experience looks like.
- Enjoy learning in a dynamic and fast-paced environment, whilst embracing challenge. Full training will be provided (Training will take place on site and virtually).
Remote Customer Care Advisor - Home-Based, Occasional Travel in Dorchester employer: Magna Housing Group
At Magna, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that empowers our employees to thrive. With a focus on personal and professional growth, we provide comprehensive training and development opportunities, ensuring that our Customer Care Advisors are well-equipped to deliver outstanding service. Working from home with occasional visits to our Dorchester office allows for flexibility while being part of a team dedicated to creating great homes together.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Care Advisor - Home-Based, Occasional Travel in Dorchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Magna Housing Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Magna Housing Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Care Advisor - Home-Based, Occasional Travel in Dorchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Magna Housing Group:Your cover letter is your chance to shine! Tell us why you want to work at Magna Housing Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Magna Housing Group!
How to prepare for a job interview at Magna Housing Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
