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For Companies At a Glance
- Tasks: Assist patients and support the practice team with administrative duties.
- Company: Join a caring team at Magna Group Practice in Rotherham.
- Benefits: Enjoy NHS pension, competitive leave, and on-site parking.
- Why this job: Make a difference in patient care while gaining valuable experience.
- Qualifications: Good communication skills and customer service experience required.
- Other info: Opportunity to work in a supportive environment with career growth.
The predicted salary is between 13000 - 16000 £ per year.
Magna Group Practice operates over 4 sites within the Rotherham area. We have a vacancy for one receptionist/care navigator based between two of our sites Valley Health Centre and Thrybergh Surgery for 25 hours per week.
Main duties of the job
- Maintaining and monitoring the Practice appointments system including using the care navigation pathway.
- Taking messages and passing on information via tasks, notifications or via telephone.
- Computer data entry processing and recording information in accordance with Practice procedures.
- Process prescriptions in accordance with practice guidelines.
- Providing clerical assistance as required, including word/data processing, filing, photocopying and scanning and filing of hospital/medical letters into the patients' computerised record.
- Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or any of the management team.
About us
Magna Group practice operates over 4 sites within the Rotherham area. The organisation consists of 4 GP Partners, 8 Salaried GPs, a Nursing team, Health Care Assistants. All are supported by Care Navigators and administration team. We have around 15,000 patients over 4 Sites. As an organisation we offer: On-site Car Parking Facilities at all of our sites, NHS Pension, and competitive annual leave entitlement.
Job responsibilities
- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Person Specification
- Good Keyboard Skills.
- Good Communication Skills both Written and Verbal.
- Experience in customer Services environment.
- Experience of working in GP Practice.
- Experience of dealing with vulnerable patients.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator / Receptionist in Rotherham employer: Magna Group Practice
Contact Detail:
Magna Group Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator / Receptionist in Rotherham
✨Tip Number 1
Get to know the practice! Research Magna Group Practice and its values. When you walk in for your interview, you’ll want to show that you’re not just another candidate but someone who genuinely cares about their mission and patients.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in customer service and working with vulnerable patients.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help you feel more confident and ready to tackle any questions thrown your way.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Care Navigator / Receptionist in Rotherham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administrative roles. We want to see how your skills match the Care Navigator/Receptionist position, so don’t be shy about showcasing your strengths!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express why you’re excited about joining our team at Magna Group Practice. Share any personal experiences that relate to the role and show us your passion for helping others.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need about the role and our practice there!
How to prepare for a job interview at Magna Group Practice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Care Navigator/Receptionist. Familiarise yourself with the appointment system and care navigation pathways mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves interacting with patients and healthcare professionals, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in customer service or healthcare settings. This will highlight your ability to project a positive image and assist patients efficiently.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle specific situations, like dealing with a frustrated patient or managing multiple tasks at once. Think of relevant experiences from your past jobs where you successfully navigated similar challenges. This will showcase your problem-solving skills and adaptability.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the practice or team dynamics. This shows your enthusiasm for the position and helps you gauge if the workplace is the right fit for you. For example, ask about the training process for new staff or how the team collaborates across different sites.
