At a Glance
- Tasks: Support court operations, assist users, and ensure smooth hearings.
- Company: Join a supportive team at Brook Street in Swansea.
- Benefits: Earn £12.86 per hour with full-time hours and career growth.
- Other info: Guaranteed interviews for veterans and military spouses.
- Why this job: Make a difference by helping others navigate the court system.
- Qualifications: Strong communication skills and a knack for organisation required.
The predicted salary is between 12.86 - 12.86 £ per hour.
Location: Swansea (Office-based), Caravella House, Quay West, Swansea SA1 1SP
Additional Information:
- Full-time role: 37 hours per week, Monday to Friday
- Pay rate: £12.86 per hour
If you're the kind of person who stays calm under pressure and genuinely enjoys helping others, this is a brilliant opportunity to support the day-to-day operation of the courts in Swansea.
What You'll Be Doing:
- Supporting court hearings by helping prepare rooms and facilitating a smooth in-court experience
- Acting as a first point of contact for members of the public at reception, and responding to enquiries by phone and email
- Providing clear information and operational support to court users, jurors and stakeholders (including signposting to appropriate help where needed)
- Preparing for, facilitating and recording outcomes for a variety of hearings
- Carrying out accurate administration in line with procedures, including updating case records and maintaining data accuracy
- Supporting jury-related administration such as selection, deferrals, reassignments and attendance tracking (where applicable)
- Processing court fees and expenses and supporting related enforcement/financial activities as required
- Identifying risks relating to court buildings and escalating to the Senior Person on Site where needed
What You'll Bring:
- Excellent customer service skills with strong communication (written and verbal)
- Confidence explaining procedures and complex information clearly
- Strong organisational and administrative ability, with excellent attention to detail
- The ability to work flexibly across different business areas and manage competing priorities
- A resilient, professional approach when dealing with challenging situations
- Confident use of digital systems and technology, plus collaborative working across teams and stakeholders
- Sound judgement and decision-making skills, including knowing when to escape
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all the essential criteria, Brook Street will interview the best candidates from within that group.
Operational Support Officer AO in Swansea employer: MAGMAS
At PA Consulting, we foster a dynamic and inclusive work culture that champions innovation and collaboration. As a Data Engineer, you'll have the opportunity to work on diverse projects across various sectors while benefiting from a flexible hybrid working model and a strong focus on professional development. With access to extensive training resources and a supportive community, you can grow your career in a way that aligns with your aspirations, all while contributing to meaningful solutions that tackle complex challenges.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Officer AO in Swansea
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like MAGMAS, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like MAGMAS and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Operational Support Officer AO in Swansea
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for MAGMAS and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at MAGMAS
✨Get to Know Public Sector Values
Before your interview with MAGMAS, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for MAGMAS.
