Hotel Receptionist Location: Sidmouth, Devon Salary: £24,784.50 per annum plus share of tips Contract: Full-Time, Permanent Live-In / Accommodation: N/A
Overview A well-established seafront hotel in the popular Devon coastal town of Sidmouth is looking for a full-time Receptionist to join its front of house team. The hotel is part of a respected, family-run West Country hotel group, known for high standards and warm, personal service. This is a great chance to join a friendly, settled team. Full training is given, so the role suits an experienced receptionist or someone keen to start a career in hotel front office.
The Role
You will be the first point of contact for guests, at the desk and on the phone. You will take and manage all hotel bookings, handle calls and emails, and work closely with every department to give guests the best possible stay. The role is 37.5 hours per week, worked 5 days over 7, including weekends. Shifts are a mix of earlies (7.30am to 3.30pm) and lates (2.30pm to 10.30pm).
Key Responsibilities
- Taking, recording and managing hotel bookings accurately
- Welcoming guests and giving friendly, professional service at all times
- Answering internal and external calls promptly, taking and passing on messages
- Replying to guest emails and enquiries
- Carrying out daily office admin, including hotel banking
- Keeping the reception desk and office tidy, with all equipment in working order
- Following company policy on health and safety, fire safety and legal requirements
- Supporting other departments when needed and building good working relationships
Key Requirements
- A positive attitude and a willingness to learn
- Good communication skills, face to face and on the phone
- GCSE grade 4 (or equivalent) in Maths and English
- Experience of computerised hotel booking systems is useful, but full training is given
- A real commitment to great customer service
- A smart, tidy appearance and willingness to follow uniform standards
- Flexibility to work early and late shifts, including weekends
- Able to work well on your own or as part of a team
- Previous hotel experience is helpful but not essential.
What's On Offer
- Salary of £24,784.50 per annum
- A share of staff tips
- Paid holidays
- Staff discounts when dining at the group's hotels
- Reduced accommodation rates across the group
- Full training, ongoing support and genuine career progression
- A friendly team in a stunning coastal location
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Hotel Receptionist in Sidmouth employer: MAGMAS
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