At a Glance
- Tasks: Manage customer contracts and enhance service delivery in a dynamic telecoms environment.
- Company: Join a leading telecoms and technology company with a strong reputation.
- Benefits: Enjoy a competitive salary, hybrid working, and generous holiday allowance.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Make a real impact by improving customer experiences and driving service excellence.
- Qualifications: 2+ years in service management and ITIL V4 Foundation certification required.
The predicted salary is between 60750 - 74250 £ per year.
Red Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field.
The ideal candidate will have a background in Service Delivery Management to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement.
The salary for this position is £35,000. Depending on experience and will be a office based role in Solihull with some remote working.
Benefits & Package For a Service Delivery Manager
- Hours: Monday - Friday, 9am - 5:30pm
- Contract Type: Permanent
- Location: Hybrid - Solihull
- 33 days holiday (including Bank Holidays)
- Referral Bonus - Recommend a friend
- Employee Assistance Programme
- Private Medical Insurance after probation
- Enhanced Maternity and Paternity pay
- Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme
Key Responsibilities Of An Business Support Executive
- Own the customer contract and service obligations, identifying risks or gaps and implementing mitigation strategies.
- Plan, lead, and document structured Service Review Meetings with key stakeholders.
- Deliver comprehensive Service Management Reports and lead ongoing improvement plans.
- Act as the escalation point for internal and external customer service concerns.
- Partner with Account Management to align on strategic goals and drive new opportunities.
- Review customer P&Ls to ensure contract profitability and efficiency in service delivery.
- Monitor and report on KPIs, SLAs, and service performance to meet customer expectations.
- Provide detailed business reporting and forecasting to internal and external stakeholders.
- Support broader service initiatives and collaborate across departments to improve customer experience.
- Key Skills And Experiences Of An Service Delivery Manager
- ITIL V4 Foundation (essential); additional ITIL modules are a plus
- 2+ years of experience in a customer-facing service management role
- Background in IT, Managed Services, or Telecoms industry
- Experience managing multiple customers/accounts
- Proficient in Microsoft Office applications
- Experience working with P&L and understanding commercial impacts
- Familiarity with Service Now or similar ITSM platforms
- Strong Negotiation and Influencing Skills
- Exceptional Communication Skills
- #J-18808-Ljbffr
Service Delivery Manager employer: MAGMAS
Hiddenwell is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture in the picturesque setting of Moreton-in-Marsh. With a strong focus on operational excellence and guest satisfaction, employees are empowered to innovate and improve processes while enjoying a supportive team environment. The company also provides competitive benefits and opportunities for career advancement, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like MAGMAS and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like MAGMAS.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at MAGMAS.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at MAGMAS.
How to prepare for a job interview at MAGMAS
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
