We're looking for a Field Performance Manager to join our Anglian Water team based in Kings Lynn.
Location: Kings Lynn
Hours: 45 hours per week
We are unable to offer certificates of sponsorship to any candidates in this role.
This is an exciting opportunity to manage the day-to-day operations of team leaders and operatives within the region. You'll provide managerial support to enable an efficient and effective operational area, delivering the service strategy whilst maintaining excellent customer service. Working closely with Anglian Water partners and other local delivery teams, you'll ensure that activities are undertaken with a customer focus and efficiently delivered, all whilst upholding our commitment to Health, Safety & Environmental policy.
What will you be responsible for?
- Monitoring, measuring and improving productivity, performance and quality of field teams
- Managing direct reports, including coaching, mentoring and developing team members to fulfil their potential
- Organising and controlling labour, plant and resources to ensure efficiency and that work is completed within required service levels
- Investigating customer complaints and quality issues, facilitating resolution whilst ensuring excellent customer experience
- Promoting a positive health & safety culture, completing audits and ensuring all work complies with relevant legislation and regulations
What are we looking for?
- You have demonstrable experience within the water industry at a supervisory level
- You hold an NRSWA ticket
- You have strong IT and communication skills with experience managing varied teams
- You hold a Full driving licence
- You're collaborative, trusted and focused in your approach, working closely with colleagues and stakeholders to deliver innovative solutions
Rewards And Benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
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Field Performance Manager in King's Lynn employer: MAGMAS
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