Are you organised, creative, customer-focused, and looking to build a career in digital business and marketing? We are recruiting for an exciting newly created position within a growing and ambitious business. As our E-Commerce & Social Media Administrator, you will play a key role in supporting our online sales operation, managing customer interactions, and developing our digital presence. This is a fantastic opportunity for someone who enjoys variety in their work and wants to take ownership of projects while contributing directly to the future growth of the business.
The Role
Reporting directly to the management team, you will oversee customer enquiries and online orders, ensuring a seamless customer experience from initial contact through to delivery. You will also take responsibility for managing and developing our social media presence, creating engaging content, supporting marketing initiatives, and helping to strengthen our brand online. In addition, you will provide general administrative support and assist customers both over the phone and in person when required.
Key Responsibilities
E-Commerce & Customer Management
- Manage and maintain customer records using the company CRM system.
- Process online orders and monitor customer journeys from enquiry through to delivery.
- Communicate with customers regarding orders, deliveries, and general enquiries.
- Ensure customer information and order details are accurate and up to date.
- Identify opportunities to improve customer experience and operational efficiency.
Digital Marketing & Social Media
- Manage and develop the company's social media channels.
- Create engaging content for platforms including Facebook, Instagram, LinkedIn, and others.
- Plan and deliver social media campaigns to increase brand awareness and generate enquiries.
- Monitor performance metrics and provide recommendations for improvement.
- Support the development of the company's wider digital marketing strategy.
- Assist with website updates, promotions, and online marketing activities.
Administration & Customer Support
- Provide general administrative support to the business.
- Answer telephone enquiries and respond to customer communications.
- Welcome and assist customers visiting the showroom.
- Support management with business development initiatives and special projects.
About You
We are looking for someone who is enthusiastic, organised, and eager to learn. You will be comfortable working independently, managing multiple priorities, and taking ownership of your responsibilities.
Essential Skills & Experience
- Excellent communication and customer service skills.
- Strong organisational skills and attention to detail.
- Confident using computers and learning new systems.
- Self-motivated with a proactive attitude.
- Strong written communication skills.
- Creative mindset with an interest in social media and marketing.
- Ability to manage multiple tasks effectively.
Desirable Skills & Experience
- Experience managing social media accounts.
- Understanding of digital marketing principles.
- Experience using CRM or customer management software.
- Familiarity with e-commerce platforms.
- Qualification in marketing, business, digital media, or a related field.
What We Offer
- The opportunity to shape and develop a newly created role.
- Real ownership and responsibility from day one.
- Exposure to digital marketing, e-commerce, customer service, and business operations.
- A supportive working environment where your ideas are valued.
- Excellent opportunities for personal and professional development.
- The chance to play an important role in the continued growth and success of the business.
If you're looking for a varied and rewarding role where you can make a genuine impact, we'd love to hear from you.
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StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce & Social Media Administrator
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like MAGMAS are looking for when hiring for a E-Commerce & Social Media Administrator.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to MAGMAS for the E-Commerce & Social Media Administrator, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at MAGMAS as a E-Commerce & Social Media Administrator, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out MAGMAS’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a E-Commerce & Social Media Administrator.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at MAGMAS, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with MAGMAS's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at MAGMAS. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at MAGMAS
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that MAGMAS uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at MAGMAS. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
