At a Glance
- Tasks: Deliver exceptional guest experiences and support hospitality operations in a dynamic team.
- Company: Join BaxterStorey, a leader in the hospitality industry with a focus on inclusivity.
- Benefits: 28 days holiday, free meals, training opportunities, and discounts on high street shops.
- Other info: Flexible shifts, career progression, and a supportive work environment await you.
- Why this job: Be part of a collaborative team that values your growth and celebrates diversity.
- Qualifications: 1 year in hospitality, excellent communication, and a passion for customer service.
The predicted salary is between 25525 - 25525 £ per year.
We are seeking an enthusiastic and reliable Hospitality Assistant to join our dynamic team in Cambridge, United Kingdom. In this role, you will be instrumental in delivering exceptional guest experiences whilst supporting our hospitality operations. You will work collaboratively with colleagues to ensure our establishment runs smoothly, maintaining the highest standards of service and professionalism at all times.
- Provide outstanding customer service to guests, ensuring their needs are met with warmth and efficiency.
- Assist with reception duties, including welcoming guests, managing enquiries, and providing information about facilities and services.
- Support the team in maintaining clean, organised, and welcoming communal areas.
- Handle guest requests and concerns with empathy and professionalism, escalating issues when necessary.
- Collaborate with colleagues across departments to ensure seamless operations and positive guest experiences.
- Perform administrative tasks such as data entry, scheduling, and record-keeping with meticulous attention to detail.
- Respond flexibly to changing priorities and guest requirements throughout your shift.
- Take initiative in identifying opportunities to enhance service quality and guest satisfaction.
- Maintain compliance with health, safety, and organisational policies at all times.
- Support induction and training activities for new team members where appropriate.
Required Qualifications:
- Minimum 1 year's experience in a hospitality or customer-facing role.
- Excellent communication skills, both written and verbal, with the ability to interact professionally with guests and colleagues.
- Strong commitment to delivering exceptional customer service.
- Proven ability to work effectively under pressure whilst maintaining composure.
- Demonstrated team player mentality with a collaborative approach to problem-solving.
- Reliability, punctuality, and a professional attitude.
- Organisational skills with the ability to manage multiple tasks efficiently.
- Flexibility and adaptability to changing circumstances and guest needs.
Desirable Qualifications:
- Experience in a hotel, restaurant, or leisure establishment.
- Knowledge of hospitality management systems or booking software.
- Multilingual abilities.
- Relevant hospitality qualifications or certifications.
- Experience in guest relations or front-of-house operations.
- Proactive approach to personal development and career progression within hospitality.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
Hospitality Assistant - Cambridge employer: MAGMAS
Hiddenwell is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture in the picturesque setting of Moreton-in-Marsh. With a strong focus on operational excellence and guest satisfaction, employees are empowered to innovate and improve processes while enjoying a supportive team environment. The company also provides competitive benefits and opportunities for career advancement, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Assistant - Cambridge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like MAGMAS. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to MAGMAS
Don't be shy about reaching out to MAGMAS directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Assistant - Cambridge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about MAGMAS and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at MAGMAS
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
