Cafe Front of house Team Member

The Role

We are looking for a friendly, energetic and customer-focused Café Front of House Team Member to join our team.

Café Front of House Team Member

We are looking for a friendly, energetic and customer-focused Café Front of House Team Member to join our team.

This is a multi-skilled role within a premium café environment. Although we operate a counter-service model, our approach to hospitality is elevated: we want every customer to feel welcomed, looked after and valued throughout their visit.

You will be comfortable moving between front of house service, cashier duties, coffee preparation, food running and maintaining the dining environment, always putting the customer experience first.

Key Responsibilities

Customer Service & Hospitality

• Welcome customers warmly and create a positive first impression.
• Provide friendly, attentive and knowledgeable service throughout the customer journey.
• Take the time to understand customer needs and make recommendations where appropriate.
• Maintain a professional, positive and engaging presence on the floor.
• Ensure customers receive an elevated level of service despite the counter-service format.
• Respond positively and professionally to customer feedback or requests.

Counter & Cashier

• Take customer orders accurately and efficiently.
• Process cash and card payments and operate the EPOS system confidently.
• Ensure orders are communicated clearly to the kitchen and beverage team.
• Maintain a clean, organised and professional counter area.
• Support opening and closing cash-up procedures as required.

Coffee & Beverage Service

• Prepare and serve quality coffee and other hot and cold beverages to the required standard.
• Maintain excellent presentation and consistency across all drinks.
• Keep the coffee station clean, organised and fully stocked.
• Develop a good knowledge of the café's menu and beverage offering.

Food Running & Table Service

• Collect and deliver food and drinks to customers promptly and professionally.
• Ensure dishes and drinks are presented correctly and to the required standard.
• Check back with customers where appropriate to ensure they are happy with their food and experience.
• Clear tables efficiently and discreetly without making customers feel rushed.

Dining Area & Presentation

• Maintain an immaculate, welcoming and well-presented dining environment throughout service.
• Clear and reset tables promptly.
• Keep floors, tables, chairs and customer-facing areas clean and tidy.
• Replenish menus, condiments, cutlery, crockery and other customer-facing items.
• Identify and address anything that detracts from the overall customer experience.

About You

• Has a genuine passion for hospitality and customer service.
• Is naturally warm, friendly and confident with customers.
• Has excellent attention to detail and takes pride in presentation.
• Is comfortable working at pace in a busy café environment.
• Can confidently move between different responsibilities during a shift.
• Has good communication and teamwork skills.
• Is reliable, positive and willing to support colleagues.
• Takes ownership rather than waiting to be asked.
• Understands that great hospitality is about the small details.

Previous café, restaurant, barista or front-of-house experience is desirable, but personality, attitude and a genuine desire to deliver great hospitality are equally important.

Our Service Philosophy

We are a counter-service café, but we do not believe counter service should mean transactional service.

We want our customers to experience genuine hospitality from the moment they arrive until the moment they leave.

Every team member plays a role in creating that experience — from the welcome at the counter, to the quality of the coffee, the way food is delivered, the cleanliness of the dining room and the small touches that make a customer feel looked after.

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