At a Glance
- Tasks: Nurture school partnerships and create engaging content to support teachers and students.
- Company: Join Magma, a leading edtech company transforming maths education with AI.
- Benefits: Collaborative team culture, opportunities for growth, and a chance to make a real impact.
- Other info: Office-first policy in Bloomsbury, London, with opportunities to visit partner schools.
- Why this job: Be part of a mission-driven team improving maths education for thousands of students.
- Qualifications: 3-5 years in education or edtech, strong relationship-building skills, and a curious mindset.
The predicted salary is between 36000 - 60000 £ per year.
About the Company
Magma is one of the world's fastest‐growing and most celebrated edtech companies, transforming maths education through the power of AI. Our platform converts handwritten solutions into digital insights, empowering teachers to focus on creativity and deeper learning while providing real‐time visibility into pupils' progress. With 1 in 5 students globally struggling in maths, we are tackling a massive challenge and already supporting thousands of schools across the UK, U.S. and Europe.
About the Role
The Scaled Customer Success Manager will oversee, nurture, and sustain a portfolio of smaller UK school partners. You will develop a tech‐touch onboarding approach, create engaging content, and help build the Magma Community through events and shared success stories.
Primary Responsibilities
- Run kick‐off meetings and periodic check‐ins across the customer lifecycle, acting as the main point of contact for accounts.
- Build strategies to cohort teachers and coaches, delivering relevant, engaging content such as emails and webinars.
- Help build the Magma Maths community by connecting educators with each other and industry leaders.
- Lead virtual, large‐scale onboarding and professional learning sessions for teachers, coaches, and school leaders.
- Lead Magma Maths' Ambassador Program, growing a strong community of partner educators.
- Identify and showcase exemplary usage of the platform across the community.
- Strategise around low‐usage and at‐risk accounts, working closely with Account Managers to support renewals.
- Identify growth opportunities and collaborate with Account Managers to expand customer accounts.
- Encourage and support satisfied customers to become advocates through referrals, case studies, and testimonials.
- Gather customer feedback and insights to inform product development and improvement.
- Analyse customer data and usage patterns to identify trends and opportunities.
What You'll Bring
- 3–5 years' experience in education, professional learning/development, or edtech.
- Previous experience as a Customer Success Manager is a major plus.
- Desire to work in a fast‐paced scale‐up environment.
- Confidence speaking to large groups of people.
- Proven ability to build and retain strong relationships.
- Self‐led, goal‐oriented, and highly organised.
- Curious mindset with eagerness to learn technical aspects of the product.
- Strong problem‐solving skills and comfort with ambiguity.
- Experience using data and evidence to inform decisions.
- High energy with excellent interpersonal skills.
Why You'll Love Working Here
- Be part of a growing tech scale‐up with a powerful mission to improve maths education.
- Supportive, highly collaborative team environment.
- A culture that values innovation where your ideas and perspective truly matter.
- Opportunities to visit partner schools and see Magma in action.
- Deep insight into how the product is transforming pupils' learning.
- The chance to make a meaningful, lasting impact on education and society.
Role Details
- Start: January
- Position: Full‐time
- Location: Bloomsbury, London
- Note: Office‐first policy; employees work from the office.
How to Apply
Ready to join our team? Apply now!
Scaled Customer Success Manager (CSM) in London employer: Magma Math
Magma is an exceptional employer, offering a dynamic and supportive work environment in the heart of Bloomsbury, London. As a rapidly growing edtech company, we foster a culture of innovation where your ideas are valued, and you can make a meaningful impact on education. With opportunities for professional growth, collaboration with passionate colleagues, and the chance to witness the transformative power of our platform in action, joining Magma means being part of a mission-driven team dedicated to improving maths education for students worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Scaled Customer Success Manager (CSM) in London
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
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Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Magma Math looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
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We think you need these skills to ace Scaled Customer Success Manager (CSM) in London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Magma Math, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Magma Math and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Magma Math
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Magma Math might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Magma Math.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
