Customer Success Representative

About Magma

Magma is a startup that rapidly emerged as the leading platform for data‑driven math education. By leveraging handwritten solutions in a digital format, we help teachers emphasize creativity while gaining key insights into student progression. Our mission is to improve math education for millions of children across Europe and the US.

The Role

Customer Success team members work closely with users to ensure they get the most value from our product. As a Customer Support Representative (CSR), you’ll address questions, support inquiries, and bug reports primarily through chat, but also via phone and email. You’ll also run digital onboarding sessions to help new users get started. High‑stress tolerance and a service‑first mindset are essential.

Responsibilities

• Respond to user inquiries in a timely, professional manner via chat, phone, and email.
• Troubleshoot and resolve issues, escalating when necessary.
• Conduct digital onboarding sessions for new users.
• Document customer interactions and feedback in our internal tools.
• Collaborate with product and engineering teams to relay customer insights.

Who You Are

• Highly social and collaborates well with others.
• Strong problem‑solving skills and independent work ethic.
• Deliver world‑class customer service with patience.
• Comfortable working in a fast‑paced, multitask environment.
• Tech‑savvy with basic knowledge of Excel and SQL.
• Flexible & ready to adapt in a dynamic startup.
• Enthusiastic about growth and learning.
• 1‑2 years of experience in a customer‑facing role.

Requirements

• Prior experience in a customer‑facing service role.
• Fluent in English (spoken & written).
• Curiosity and initiative.
• A‑levels or equivalent (bonus if you enjoy math).

What We Offer

• Key role in a fast‑growing startup with a meaningful mission.
• Collaborative, fun work environment and chances to learn.
• Competitive compensation.
• Opportunities for career growth within the company.

Logistics

Start: January
Position: Full‑time
Location: Bloomsbury, London – office‑first policy

Ready to join our team? Apply now!