Scaled Customer Success Manager (CSM) in London

About Magma Maths

Magma is one of the world's fastest-growing and most celebrated edtech companies, transforming maths education through the power of AI. Our platform turns handwritten solutions into digital insights, empowering teachers to focus on creativity and deeper learning, while giving them real-time visibility into pupils' progress. The result? More inclusive, engaging, and effective maths classrooms for all learners.

But we're not just building better tools. We're tackling one of the biggest challenges in global education: maths underperformance. With 1 in 5 students globally struggling in maths, a subject that forms the backbone of so many career paths, the opportunity to improve outcomes at scale is massive. We're already the go-to solution in thousands of schools and we're just getting started. As we expand rapidly across the UK, U.S. and Europe, we're building a team as ambitious as our mission: to help millions of students unlock their full potential in maths.

About the Role

The Scaled Customer Success Manager role offers a unique opportunity to oversee, nurture, and sustain a portfolio of smaller UK school partners through scalable content and communication strategies. You will play a key role in ensuring educators successfully implement and continuously derive value from Magma by communicating in creative and impactful ways. Your primary mission is to develop a tech-touch approach to onboarding teachers, coaches, and school leaders, while helping build the Magma Community by creating content and opportunities for customers to share their success.

With deep product knowledge and a customer‐centric mindset, you will create compelling content that empowers educators to maximise their use of Magma's platform and services. You'll collaborate closely with the wider Customer Success team to exceed school expectations and continuously refine the customer experience. You will also work cross‐functionally with Account Management, Product, Content, and Sales to align on a shared vision and deliver outstanding outcomes for our customers.

Primary Responsibilities

• Run kick‐off meetings and periodic check‐ins across the customer lifecycle, acting as the main point of contact for your accounts.
• Build strategies to cohort teachers and coaches across your book of business and deliver relevant, engaging content (emails, webinars, and more).
• Help build the Magma Maths community by connecting educators with each other and with industry thought leaders.
• Lead virtual, large‐scale onboarding and professional learning sessions for teachers, coaches, and school leaders.
• Lead Magma Maths' Ambassador Program, helping grow a strong and engaged community of partner educators.
• Identify and showcase exemplary usage of the Magma platform across the Magma community.
• Strategise around low‐usage and at‐risk accounts, working closely with Account Managers to support successful renewals.
• Identify growth opportunities and collaborate with Account Managers to expand customer accounts.
• Encourage and support satisfied customers to become advocates through referrals, case studies, and testimonials.
• Gather customer feedback and insights to inform product development and improvement.
• Analyse customer data and usage patterns to identify trends and opportunities.

What You'll Bring to the Magma Team

• 3–5 years' experience in education, professional learning/development, or edtech.
• Previous experience as a Customer Success Manager is a major plus.
• Desire to work in a fast‐paced scale‐up environment.
• Confidence speaking to large groups of people.
• Proven ability to build and retain strong relationships.
• Self‐led, goal‐oriented, and highly organised.
• Curious mindset with eagerness to learn technical aspects of the product.
• Strong problem‐solving skills and comfort with ambiguity.
• Experience using data and evidence to inform decisions.
• High energy with excellent interpersonal skills.

Why You'll Love Working Here

• Be part of a growing tech scale‐up with a powerful mission to improve maths education across the UK and beyond.
• Supportive, highly collaborative team environment.
• A culture that values innovation where your ideas and perspective truly matter.
• Opportunities to visit partner schools and see Magma in action.
• Deep insight into how the product is transforming pupils' learning.
• The chance to make a meaningful, lasting impact on education and society.

Role Details

• Start: January
• Position: Full‐time
• Location: Bloomsbury, London
• Note: This role follows an office‐first policy; employees work from the office.

Ready to join our team? Apply now!