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For Companies At a Glance
- Tasks: Engage with users, solve problems, and provide top-notch support through chat, phone, and email.
- Company: Join Magma, a fast-growing startup revolutionising math education for students.
- Benefits: Competitive pay, fun work environment, and opportunities for personal growth.
- Why this job: Be the face of Magma and make a real difference in students' learning experiences.
- Qualifications: Customer service experience, tech-savvy, and a passion for helping others.
- Other info: Dynamic team culture with a mission to improve educational outcomes.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Customer Success Representative role at Magma Math US.
About Magma: Magma is a startup that has quickly grown to become the leading platform for data-driven math education. By leveraging handwritten solutions in a digital format, Magma allows teachers to emphasise creativity in math while gaining key insights into student progression. This creates a more engaging, inclusive, and pedagogical math class for all students. Math remains the largest challenge for schools, where one in five students in year 9 are low performers. Math is one of the core pillars on which careers are built, and we believe that school math represents one of the largest opportunities for improving educational outcomes and career prospects for children and young adults. Magma is now growing rapidly across Europe and the US. We are an ambitious team on a meaningful mission of improving math education for millions of children.
The Role: The Customer Success team at Magma works closely with our users, ensuring they get the most value out of our product. We are now looking for an outgoing, curious, and responsible person to join us as a Customer Support Representative (CSR). Your primary role will be interacting with our users digitally, addressing questions, support inquiries, and bug reports. You will solve problems mainly through our chat support but also through phone and email. High-stress tolerance and the ability to deliver world-class service are essential. As a CSR, you will also hold digital onboarding sessions to help new users get started. To thrive in this role, you should be energised by helping others and always strive to go the extra mile. You will be the face of Magma for our users.
Who you are and what you bring:
- Highly social and enjoys collaborating with others.
- Independent and a strong problem solver.
- Able to deliver world-class customer service with great patience.
- Comfortable working in a fast-paced environment with multiple tasks.
- Tech-savvy, with basic knowledge of Excel and SQL.
- Flexible and open to rapid changes in a dynamic work environment.
- Excited to grow together with us.
- 1-2 years of work experience.
Requirements:
- Experience in a customer-facing role in a service industry.
- Fluent in English, both spoken and written.
- Curious and taking initiative.
- A-levels or equivalent. (bonus if you don't hate math!)
What we offer:
- Play a key role in an exciting journey.
- We are a young, hungry, and fast-growing startup with a meaningful mission.
- Fantastic colleagues in a fun environment with great opportunities to learn.
- Competitive compensation.
- Opportunities for growth and development into new roles at the company.
Start: Jan
Position: Full-time
Location: Bloomsbury, London
Note: We have an office-first policy, meaning all employees work from the office.
Ready to join our team? Apply now!
Customer Success Representative employer: Magma Math US
Contact Detail:
Magma Math US Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Representative
✨Tip Number 1
Get to know Magma Math inside out! Familiarise yourself with their platform and the challenges they aim to solve in math education. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! As a Customer Success Representative, you'll be interacting with users daily. Try role-playing common customer scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend relevant events. This can give you insider tips about the company culture and even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Magma team and ready to contribute to our mission.
We think you need these skills to ace Customer Success Representative
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for helping others and your passion for education.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Success Representative role. Mention any relevant customer service experience and how it relates to our mission at Magma.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Magma!
How to prepare for a job interview at Magma Math US
✨Know Your Stuff
Before the interview, make sure you understand Magma's mission and how their platform works. Familiarise yourself with their approach to math education and think about how your skills can contribute to their goals. This will show your genuine interest in the role and the company.
✨Show Off Your People Skills
As a Customer Success Representative, you'll be interacting with users all day. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your patience and problem-solving abilities, as these are key traits for the role.
✨Be Ready for Scenarios
Expect situational questions during the interview. Think about how you would handle a frustrated customer or a technical issue. Practising these scenarios can help you articulate your thought process and demonstrate your ability to stay calm under pressure.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team culture, growth opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow with Magma.
