At a Glance
- Tasks: Oversee and nurture school partnerships, creating engaging content and strategies for educators.
- Company: Magma Maths, a leading edtech company transforming maths education with AI.
- Benefits: Collaborative team culture, impactful work, and opportunities to visit partner schools.
- Other info: Office-first role based in Bloomsbury, London, starting January.
- Why this job: Join a mission-driven team improving maths education for millions of students.
- Qualifications: 3-5 years in education or edtech, strong relationship-building skills, and a curious mindset.
The predicted salary is between 37800 - 46200 £ per year.
About Magma Maths
Magma is one of the world’s fastest-growing and most celebrated edtech companies, transforming maths education through the power of AI. Our platform turns handwritten solutions into digital insights, empowering teachers to focus on creativity and deeper learning, while giving them real-time visibility into pupils’ progress. The result? More inclusive, engaging, and effective maths classrooms for all learners. But we’re not just building better tools. We’re tackling one of the biggest challenges in global education: maths underperformance. With 1 in 5 students globally struggling in maths, a subject that forms the backbone of so many career paths, the opportunity to improve outcomes at scale is massive. We’re already the go-to solution in thousands of schools and we’re just getting started. As we expand rapidly across the UK, U.S. and Europe, we’re building a team as ambitious as our mission: to help millions of students unlock their full potential in maths.
About the Role
The Scaled Customer Success Manager role offers a unique opportunity to oversee, nurture, and sustain a portfolio of smaller UK school partners through scalable content and communication strategies. You will play a key role in ensuring educators successfully implement and continuously derive value from Magma by communicating in creative and impactful ways. Your primary mission is to develop a tech-touch approach to onboarding teachers, coaches, and school leaders, while helping build the Magma Community by creating content and opportunities for customers to share their success. With deep product knowledge and a customer‑centric mindset, you will create compelling content that empowers educators to maximise their use of Magma’s platform and services. You’ll collaborate closely with the wider Customer Success team to exceed school expectations and continuously refine the customer experience. You will also work cross‑functionally with Account Management, Product, Content, and Sales to align on a shared vision and deliver outstanding outcomes for our customers.
Primary Responsibilities
- Run kick‑off meetings and periodic check‑ins across the customer lifecycle, acting as the main point of contact for your accounts
- Build strategies to cohort teachers and coaches across your book of business and deliver relevant, engaging content (emails, webinars, and more)
- Help build the Magma Maths community by connecting educators with each other and with industry thought leaders
- Lead virtual, large‑scale onboarding and professional learning sessions for teachers, coaches, and school leaders
- Lead Magma Maths’ Ambassador Program, helping grow a strong and engaged community of partner educators
- Identify and showcase exemplary usage of the Magma platform across the Magma community
- Strategise around low‑usage and at‑risk accounts, working closely with Account Managers to support successful renewals
- Identify growth opportunities and collaborate with Account Managers to expand customer accounts
- Encourage and support satisfied customers to become advocates through referrals, case studies, and testimonials
- Gather customer feedback and insights to inform product development and improvement
- Analyse customer data and usage patterns to identify trends and opportunities
What You’ll Bring to the Magma Team
- 3–5 years’ experience in education, professional learning/development, or edtech
- Previous experience as a Customer Success Manager is a major plus
- Desire to work in a fast‑paced scale‑up environment
- Confidence speaking to large groups of people
- Proven ability to build and retain strong relationships
- Self‑led, goal‑oriented, and highly organised
- Curious mindset with eagerness to learn technical aspects of the product
- Strong problem‑solving skills and comfort with ambiguity
- Experience using data and evidence to inform decisions
- High energy with excellent interpersonal skills
Why You’ll Love Working Here
- Be part of a growing tech scale‑up with a powerful mission to improve maths education across the UK and beyond
- Supportive, highly collaborative team environment
- A culture that values innovation where your ideas and perspective truly matter
- Opportunities to visit partner schools and see Magma in action
- Deep insight into how the product is transforming pupils’ learning
- The chance to make a meaningful, lasting impact on education and society
Role Details
- Start: January
- Position: Full‑time
- Location: Bloomsbury, London
- Note: This role follows an office‑first policy; employees work from the office
Ready to join our team? Apply now!
Scaled Customer Success Manager (CSM) employer: Magma Math US
Magma Maths is an exceptional employer, offering a vibrant work culture where innovation meets purpose in the heart of London. As an Account Executive, you'll not only enjoy competitive remuneration and uncapped commission but also be part of a mission-driven team dedicated to transforming maths education globally. With ample opportunities for professional growth and a supportive environment, you will thrive while making a meaningful impact on students' learning experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Scaled Customer Success Manager (CSM)
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
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Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Magma Math US looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
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✨Apply Directly Via Company Websites
When you come across roles like Scaled Customer Success Manager (CSM) at Magma Math US, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Scaled Customer Success Manager (CSM)
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Magma Math US, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Magma Math US and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Magma Math US
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Magma Math US might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Magma Math US.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
