eCommerce Project Manager - Hybrid Working - Salary DOE in Birmingham

Do you enjoy problem solving and working with technology and clients in a fast-paced collaborative environment? Then read on!

Powered by Retail Success, magic42 has gone from strength to strength and established itself as one of Birmingham's leading eCommerce development agencies. It's an exciting time for us as a business and we're growing the team, with two new eCommerce Project Manager roles up for grabs.

We're a trustworthy, collaborative team of eCommerce experts, open to new ideas and always professional, whether that's with each other or with our clients. If that sounds like the kind of place you want to build a career, we'd love to hear from you.

About the role: The eCommerce Project Manager role is varied and diverse, so we are keeping an open mind in terms of backgrounds and level of experience. If you are a keen problem solver, can communicate complex ideas to others and have experience and/or interest in tech and eCommerce, this role might be for you.

We've been early adopters of AI technology as a business, and we need that same mindset in you. This isn't a nice-to-have, we're looking for genuine AI users with real fluency across AI tools, people who think AI as a natural part of how they work, not just someone who's dabbled.

No two days will be the same. You'll work with clients, developers, designers and other project managers to deliver exciting eCommerce projects. There will be a high degree of autonomy in this role, so self-organisation, accuracy, attention to detail and personal admin skills are a must.

What you'll do:

• Develop and manage relationships with new and existing clients, managing a portfolio of B2C/B2B eCommerce accounts and growing them by delivering real value.
• Support the delivery of end-to-end web and software projects, from requirements gathering through to launch, coordinating designers, developers, clients and finance along the way.
• Translate client requirements into clear functional specifications using tools like Git and Asana, test delivered work against them, and troubleshoot when things don't go to plan.
• Configure and set up eCommerce platforms, themes and third party apps and extensions, and integrate with providers such as payment gateways, ERPs and logistics systems.
• Get hands on and work on platform migrations, integration data mapping etc.
• Continuously identify eCommerce growth opportunities for clients, building these into a backlog of work and a development roadmap.
• Support the sales process, from scoping and quotations through to proof of concepts and pitching additional work.
• Support magic42's own website and marketing.
• Support fellow Project Managers with writing up requirements and replicating issues.
• Proactively flag any suboptimal internal processes and suggest improvements.
• Provide regular business reporting and insights to your Senior Client Operations Manager and clients.
• Use AI tools day to day to work smarter, from speeding up research and requirements writing to solving problems faster.

About YOU and your background:

• You might be an Account Manager at an agency with brilliant organisational skills looking to get more hands-on and have technical interest and/or experience.
• Maybe you've built and project managed websites, understand users, their intentions and how to drive conversions, and want to dive deeper into how it all works.
• Perhaps you work in eCommerce at a retailer, but have worked with stakeholders, agencies and developers to deliver changes and projects.
• Perhaps you've done some development or technical support, but enjoy the business facing side more.

Our culture revolves around our people and we are committed to the continuous development of our team members. We achieve this through offering support with official qualifications, in-house training, and IT and eCommerce workshops. We also provide dedicated learning time within the working week, together with bespoke personal development and learning plans, to name just a few.

Skills and Experience

Essential

• Excellent communication skills, verbal, written and face to face, plus the ability to communicate technical problems to non-technical people.
• Excellent organisational and problem-solving skills.
• Great attention to detail and process driven.
• Ability to work under pressure and meet tight deadlines.
• Ability to prioritise own workload and client priorities as required.
• Self-motivation and commercial acumen.
• Genuine AI fluency, hands-on experience with AI tools and platforms, and an AI-forward mindset.
• UK based only with valid right to work.

Desirable

• Experience working with and on eCommerce web projects (Magento/Adobe Commerce/Shopify/BigCommerce/WooCommerce highly advantageous).
• Knowledge of CMS, CRM, Web Apps.
• Problem solving through the application of technology.
• Digital account, project or ecommerce management experience.
• Hands-on experience in building websites.
• Advertising, marketing and sales experience.
• Agency development experience.
• An understanding of paid marketing and Google Analytics.
• Competent with Excel, including data tables, pivot tables, formulas.

We work in a hybrid way, with regular team meetups every week. These include team collaboration days, work hacks and social outings. Working together and spending time with each other is important to all of us.

Benefits:

• Hybrid working.
• Access to premium AI tools like Claude, plus a dedicated AI innovation budget to experiment with new technology.
• 33 days holiday (25 days annual leave plus 8 bank holidays), with the option to buy up to 5 more days, and extra leave for length of service.
• Dedicated learning time and R&D projects builds, 10% of your working week.
• Personal and professional development, including funded qualifications, certifications and access to online courses.
• Career progression paths.
• Life insurance and pension (up to 6%).
• Yearly hackathons and fortnightly workshops.
• Regular team outings and social meet ups.
• Access to wellness applications.

Note To Recruiters: At magic42, we exclusively handle all recruitment in-house. That means we don't engage with external recruitment agencies or accept unsolicited CVs from recruiters. That said, we're always happy to hear from candidates who want to apply directly to join us.