At a Glance
- Tasks: Lead customer service while actively resolving tickets and managing a team.
- Company: MAGIC, a dynamic company scaling in the e-commerce space.
- Benefits: Competitive salary, unlimited holiday, and hybrid working from our London HQ.
- Other info: Join a vibrant team and thrive in a fast-paced environment.
- Why this job: Make a real impact in customer service and enjoy generous perks.
- Qualifications: 2+ years in customer support or e-commerce with strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
MAGIC is seeking a Customer Service Manager who will take full ownership of customer service as the company scales. In this player-manager role, you will actively resolve tickets while leading customer service agents and liaising with logistics partners to ensure seamless operations.
We require a detail-oriented individual with at least 2 years of experience in customer support or e-commerce, adept in communication, and capable of handling escalations efficiently.
Enjoy hybrid working from our London HQ, competitive salary, and generous perks including unlimited holiday.
Hybrid Customer Service Lead: Hands-On & Impactful employer: MAGIC
MAGIC is an exceptional employer that fosters a dynamic and supportive work culture, offering hybrid working arrangements from our vibrant London HQ. With a focus on employee growth, we provide ample opportunities for professional development alongside competitive salaries and generous benefits, including unlimited holiday, making it a truly rewarding place to build your career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Service Lead: Hands-On & Impactful
✨Tip Number 1
Network like a pro! Reach out to current employees at MAGIC on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle escalations or tricky situations, as this will show you're ready for the player-manager role.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Use examples from your past experience to demonstrate how you've effectively resolved customer issues.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Hybrid Customer Service Lead: Hands-On & Impactful
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for customer service shine through! Share specific examples of how you've made a positive impact in previous roles, especially in resolving customer issues or leading a team.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight your relevant experience in customer support or e-commerce. We want to see how your skills align with the role of a Customer Service Manager, so don’t hold back on showcasing your achievements!
Be Detail-Oriented:Since we’re looking for someone detail-oriented, pay close attention to your application’s formatting and grammar. A well-structured application reflects your professionalism and shows us that you care about the details—just like we do!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy—just follow the prompts and submit your info!
How to prepare for a job interview at MAGIC
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service knowledge, especially in e-commerce. Be ready to discuss specific examples from your past experience where you resolved issues or improved processes. This shows you’re not just a talker but someone who can walk the walk.
✨Show Off Your Leadership Skills
Since this role is a player-manager position, be prepared to share how you've led teams in the past. Talk about your approach to motivating agents and handling escalations. Highlight any successful strategies you've implemented that improved team performance.
✨Understand the Company Culture
Do a bit of homework on MAGIC and its values. Knowing their mission and how they operate will help you tailor your answers to fit their culture. It also shows that you’re genuinely interested in the company, which can set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street, so think of some insightful questions to ask about the role and the company. This could be about their customer service philosophy or how they measure success in this position. It demonstrates your enthusiasm and helps you gauge if it’s the right fit for you.
