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- Tasks: Engage learners and promote skills programmes to help them secure jobs.
- Company: Join a dynamic recruitment team focused on empowering individuals through learning pathways.
- Benefits: Enjoy flexible working options, a supportive team environment, and opportunities for personal growth.
- Why this job: Make a real impact by helping others achieve their career goals while developing your own skills.
- Qualifications: No specific qualifications required, just a passion for helping others and good communication skills.
- Other info: Work hours are Monday to Friday, 9 a.m. to 5 p.m., with opportunities for remote work.
The predicted salary is between 30000 - 42000 £ per year.
Department: Recruitment
Reporting to: Head of Recruitment
Main Purpose of Role: Focused on candidate recruitment for jobs, via learning pathways. The ideal candidate will have a good working knowledge of unemployed provision and employer/learner engagement experience. Skills programme delivery knowledge would be advantageous.
Key Responsibilities:
- Confident in the use of telephone, and interaction with the general public.
- Responsibility for the engagement of learners, selling the benefits of current remote classroom based / Skills programmes to support job outcome.
- To promote the Skills programmes to learners through promotions, social media job boards.
- Ensure a minimum cohort of 12-15 learners per course, by driving referrals.
- Responsible for calling learners to book them slots on dates of sessions after qualifying right for the programmes and the job roles associated by employer.
- Responsibility for managing and coordination of course training plan.
- Work with the Branch Manager to promote the Skills programmes to local employers/partners.
- Build and maintain good working relationships with referral partner key contacts and where required to confirm enrolment and induction time date and venue.
- Ensuring that there are the required numbers by courses per employer needs in the right areas in with the local business plan.
- Contact learners on Skills programmes on a weekly basis to ensure that they are okay and have mid-point interview scheduled with learners.
- Working with employers/Tutors to ensure candidates progress into outcomes.
- Ensure timely MI is passed to Branch Manager as required.
- Completion of all stipulated enrolment and course completion documentation meets.
- Keep accurate register logs of all attendance.
- Undertake eligibility checks.
- Provide learners with initial advice and guidance about the course content, and enrolment and confirm course start and end dates.
- Be the point of contact for learners giving support.
- Keep accurate records of attendance / absence forms to admin support staff.
- Liaison with relevant Manager / Staff member any issues / queries or opportunities which may arise from the enrolment to induction process.
- Promoting the inclusion and acceptance of all learners, celebrating diversity and equality.
- Ensuring the implementation of equal opportunities.
Skills:
- Ability to plan and prioritise own workload.
- Ability to work in a team and with a wider audience.
- Respect for and understanding of the Safeguarding, Equality and Diversity, Health and Safety and Data Protection of our learners.
- Ability to motivate learners and help raise their self-esteem.
Hours: 9 a.m. – 5 p.m. Monday – Friday
Location: Hartlepool Head Office, remotely and other locations
Booking and Learner Engagement Officer employer: Magic Mondayz
Contact Detail:
Magic Mondayz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking and Learner Engagement Officer
✨Tip Number 1
Familiarise yourself with the local job market and the specific needs of employers in your area. Understanding what skills are in demand will help you effectively promote our Skills programmes to both learners and employers.
✨Tip Number 2
Practice your communication skills, especially over the phone. As a Booking and Learner Engagement Officer, you'll need to confidently engage with learners and employers, so being articulate and personable is key.
✨Tip Number 3
Network with local organisations and referral partners. Building strong relationships can lead to more referrals and a better understanding of how to meet the needs of both learners and employers.
✨Tip Number 4
Stay organised and develop a system for tracking learner engagement and course bookings. This will not only help you manage your workload but also demonstrate your ability to prioritise and plan effectively during the interview process.
We think you need these skills to ace Booking and Learner Engagement Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Booking and Learner Engagement Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in learner engagement, recruitment, and any skills programme delivery knowledge. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet the role's demands.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your ability to engage learners and promote skills programmes effectively. Make sure to mention your understanding of the importance of diversity and inclusion.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Magic Mondayz
✨Show Your Engagement Skills
Since the role focuses on learner engagement, be prepared to discuss your previous experiences in engaging with learners or clients. Share specific examples of how you've successfully motivated individuals or groups in the past.
✨Know the Programmes Inside Out
Familiarise yourself with the skills programmes offered by the company. Be ready to explain how these programmes benefit learners and how you would promote them effectively to potential candidates.
✨Demonstrate Your Communication Skills
As a Booking Officer, you'll need to communicate confidently over the phone and in person. Practice articulating your thoughts clearly and concisely, and consider role-playing common scenarios you might encounter during the job.
✨Highlight Your Organisational Abilities
The role requires managing multiple tasks and maintaining accurate records. Prepare to discuss your methods for staying organised and prioritising your workload, perhaps by sharing tools or techniques that have worked for you in the past.
