Service Manager for Supported Living Home – Devonshire

Date Posted: 11 November 2025

Pay: £35,000 per year

Location: In-person, United Kingdom

Reporting To: Area Manager

Job Overview

We are seeking an experienced and passionate Service Manager to lead and develop a high-quality, person-centred supported living service for adults with learning disabilities and other needs. This role involves managing a dedicated team, ensuring compliance with CQC standards, and maintaining a culture that promotes independence, dignity, and wellbeing.

Key Responsibilities

Service Management

• Deliver a flexible, person-centred, and high-quality service for adults with learning disabilities and other needs.
• Support the development of Magic Life’s Supported Living services in line with organisational improvement plans.
• Ensure services are compliant with regulatory, contractual, and organisational requirements.
• Effectively manage service budgets as directed by the Director of Operations.
• Act as the service lead for safeguarding, health and safety, and CQC registration when required.

Staff Management

• Lead and motivate staff teams to deliver outstanding care and support.
• Recruit, supervise, and develop staff through training, supervisions, and team meetings.
• Promote a positive, person-centred, and empowering work culture.
• Ensure staff performance and conduct meet required standards through effective performance management.
• Maintain up-to-date knowledge and share best practice within the team.

Care & Support

• Ensure service users are supported to achieve their goals and maintain independence.
• Promote active involvement of service users, families, and advocates in decision-making.
• Ensure care and support plans are person-centred, up-to-date, and regularly reviewed.
• Oversee safe management of medication, health needs, and service users’ finances.
• Ensure effective safeguarding measures are in place and that all concerns are reported appropriately.

Project Administration

• Maintain quality standards and compliance with Magic Life and external regulators.
• Ensure robust health and safety practices and a high standard of working environment.
• Promote and manage customer feedback, including investigating and resolving complaints.
• Contribute to service evaluation, monitoring, and improvement processes.
• Support budget management and ensure accurate financial record‑keeping.

Partnership Working

• Build and maintain strong relationships with stakeholders, professionals, and partner agencies.
• Represent Magic Life positively in the community and inter‑agency forums.
• Promote involvement of service users and families in service development.

Job Specification

• Experience in care provision at a level reflecting the responsibilities of the role.
• Strong understanding of the needs of people with learning disabilities.
• Good literacy, numeracy, and computer skills.
• Knowledge of CQC fundamental standards and care regulations.
• Experience supervising and supporting staff.
• Administrative and organisational skills.
• Excellent communication and presentation abilities.
• Experience as a CQC Registered Manager.
• QCF Level 5 in Health and Social Care Management or equivalent.
• Professional care or management qualification.
• Experience supporting people with Behaviours of Concern.
• Reliable and committed.
• Strong team leadership and collaboration skills.
• Excellent communication and time management.
• Calm, patient, and adaptable under pressure.
• Empathetic and understanding approach.
• Sound understanding of care principles.
• Flexible and proactive.
• Strong leadership and problem‑solving abilities.

Additional Information

• Job Type: Full-time, Contract, Permanent
• Licence/Certification: Full UK Driver’s Licence (required)
• Work Authorisation: Must have the right to work in the UK
• Application Question: Are you able to work full-time without a sponsorship VISA?

About Magic Life

Magic Life provides high-quality supported living services that empower adults with learning disabilities, autism, and complex needs to live fulfilling, independent lives. We are committed to person-centred care, professional development, and continuous improvement across all our services.

Call our team on 020 8826 4348 to arrange an assessment.