At a Glance
- Tasks: Lead operations to scale MAGIC AI across the UK and US, ensuring smooth supply chain and logistics.
- Company: Join a fast-growing tech company with a vibrant team culture and ambitious goals.
- Benefits: Competitive salary, equity options, unlimited holiday, and flexible working arrangements.
- Other info: Enjoy weekly free lunches, daily coffee, and fun team socials!
- Why this job: Make a real impact from day one in a dynamic and innovative environment.
- Qualifications: 10-15+ years in operations, with experience in supply chain and inventory management.
The predicted salary is between 80000 - 100000 £ per year.
MAGIC AI is hiring a hands-on operations leader to build the operating system behind the business as we scale across the UK and US. This role is not just about "keeping things running." It is about installing the planning, process, and cross-functional discipline that lets the company grow without operations becoming the bottleneck. You will own the core operational engine across supply chain, inventory, logistics, and operational finance, while also providing lightweight oversight across people, legal, and company-wide execution. Your job is to create clarity, control, and cadence — so the CEO can see what is on track, what is at risk, and where intervention is needed.
Mandate Supply Chain, Logistics & 3PL (UK + US)
- End-to-end ownership of manufacturing, freight, customs, dual-region 3PL, and the unit economics of landed cost.
- Build a resilient supply chain across suppliers, freight, and dual-region fulfilment.
- Own landed cost and operational drivers of margin.
- Supply chain strategy and systems infrastructure, including ERP implementation.
- International freight strategy.
- UK: 3PL and warehouse process review and ownership.
- US: full audit of 3PL, freight, and operational tax set-up.
- Reverse logistics — returns, grading, and restock flow design and ownership.
- Implement the right systems and reporting infrastructure to support scale.
Inventory Management & Operational Finance
- The operational counterpart to the CFO and Head of Finance — turns the financial plan into purchase orders, and the inventory reality into the financial plan.
- Build and run the company's S&OP process.
- Own demand forecasting, inventory planning, ordering cadence, and supply planning.
- Complete ownership of inventory accuracy.
- Establish safety stock policies and clear forward visibility on inventory risk.
- Create a reliable view of opening stock, inbound, outbound, and weeks of cover.
- COGS / GPM reporting and operational financial reporting.
- Support margin analysis, audit readiness, and investor-facing operational work where needed.
HR, Legal & Finance Ops
- People ops, hiring infrastructure, and external counsel across UK and US entities.
- Create clear planning and review cycles across demand, supply, finance, and execution.
- Comp bands, performance cycles, and employment compliance across UK and US.
- US entity and corporate tax set-up.
- Commercial, IP, employment, and regulatory legal — managing external counsel.
- Product compliance.
The glue — cross-functional operating system
- Runs the company's operating cadence: weekly metrics review, quarterly planning, OKRs, exec staff meetings.
- The person every department head — including the CFO and Head of Finance — goes to when something is stuck between functions.
- KPIs: decisions made per week, blockers cleared, on-time quarterly delivery.
What Success Looks Like
- A clear, repeatable operating cadence is in place.
- Demand, supply, and finance are tied together in one planning process.
- Inventory risk is visible early, with clear actions and owners.
- Key projects are tracked and delivered with more consistency.
- The CEO has a simple, reliable view of business health each day.
- Teams are less dependent on ad hoc heroics and more driven by process.
Requirements
Must-haves
- 10-15+ years operating experience, including a senior role at a scaling consumer/hardware or DTC company shipping ideally large, heavy, expensive goods.
- Direct ownership of international supply chain (ideally UK and US and Asia manufacturing).
- Sourcing and ownership of warehousing, 3PL and delivery partners in the US and UK.
- Experience building or rebuilding S&OP, forecasting, or inventory planning processes from scratch.
- Strong commercial and financial literacy — can challenge a CFO's model and own the operational drivers behind it, without needing to be the CFO.
- Track record managing people ops and external legal across multiple jurisdictions.
- High agency, low ego, written-first communicator.
Nice-to-haves
- Connected fitness, wearables, or AI hardware background.
- Experience with a Series A-B-C transition.
- Existing UK & US 3PL / freight forwarder relationships.
Benefits
- Competitive Salary.
- Significant Equity Share Options in the company.
- An impact from day one.
- Our business is scaling by the day.
- You'll work on ambitious projects, and your contribution will significantly impact the success of MAGIC AI now and in the future.
- Our legendary team culture aligned to our PUNCH values.
- Unlimited Holiday (self-directed time off).
- Free MAGIC AI Mirror with full package.
- Flexible Home/Hybrid Working from our London HQ (2 days WFH per week).
- Brand new Macbook or other.
- Weekly Free Lunch Club.
- Daily Unlimited Barista Coffee.
- Weekly Snackboxes.
- Quarterly Off-sites and regular FUN team socials.
Head of Supply Chain & Operations employer: MAGIC AI
MAGIC AI is an exceptional employer that fosters a dynamic and innovative work culture, where your contributions directly influence the company's growth trajectory. With competitive salaries, significant equity share options, and unlimited holiday, employees enjoy a flexible work environment from our London HQ, alongside a legendary team culture that prioritises collaboration and fun. Join us to be part of ambitious projects that make a real impact from day one, while benefiting from ample opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Supply Chain & Operations
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
✨Engage with Supply Chain Communities
Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at MAGIC AI, make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of Head of Supply Chain & Operations.
We think you need these skills to ace Head of Supply Chain & Operations
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at MAGIC AI. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research MAGIC AI and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at MAGIC AI
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at MAGIC AI.
✨Research Specific Challenges Faced by MAGIC AI
Look into any unique supply chain challenges MAGIC AI might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
