Description
Please note that the salary advertised does not include London Weighting, however, this will apply if the post holder is based in our Hammersmith office.
Application Deadline: 1 November 2026
Department: Donor Support Services
Location: Glasgow or Hammersmith office
Compensation: £27,728 - £30,162 / year
Description
Please note that the salary advertised does not include London Weighting, however, this will apply if the post holder is based in our Hammersmith office.
This fast-paced varied role provides our donors and fundraisers with excellent, sector leading supporter care which builds supporter loyalty and contributes to the delivery of high-quality, innovative communications.
As a Supporter Care Assistant, you will sensitively and empathetically handle calls and e-mails from people with cancer and their friends and family signposting them to their nearest Maggie’s and the cancer support we provide.
The role works closely with our fundraising and finance teams to accurately record and approve income from a variety of streams (BACs, cash, cheque, fundraising platforms, DDs etc.) onto our Charity CRM database.
Regular out-of-office work and UK travel is required. Your main base will be either our Glasgow or London office depending on candidates preferred location.
Please note that interviews will take place on Tuesday 10 and Thursday 12 November.
Key responsibilities
- Deliver excellent supporter care and agreed stewardship journeys to our donors, fundraisers and event participants through effective communication via inbound/outbound calls and e-mail. Identifying opportunities to steward and maximise the lifetime value of that supporter.
- Manage and respond to a wide range of enquiries from supporters, people with cancer and their friends and family, volunteers, centre fundraising staff and third‑party suppliers.
- Remain professional and helpful at all times in order to develop and sustain supporter relationships whilst adding value to the supporter’s experience.
- Ensure accurate banking and recording of all donations to Maggie's. Including processing income from a variety of online fundraising platforms to ensure funds are attributed to the correct donors and mailing preference applied to donors records on our database.
- Thank donations via email, letter and telephone appropriately, ensure that requests to gift aid those donations are included where appropriate and a clear financial audit trail is provided to our finance team.
- Liaise with Maggie's Finance team to ensure that accurate financial records are maintained & financial best practices are adhered to.
A full list of responsibilities can be found in the attached job description.
Skills, knowledge and expertise
- Educated to Higher/A Level or equivalent professional experience in a related field
- A minimum of 1 year’s experience in supporter care/customer service.
- Experience of data input and general use of databases.
- Experience working to, and delivering, targets & KPI’s within tight and shifting deadlines.
- Excellent planning, organisational and time management skills.
- Proven ability to work under minimal supervision and act on own initiative when necessary.
- Good understanding of GDPR and how to record supporter mailing preferences.
Job benefits
- You’ll spend time at one of our incredible centres to experience our programme of support and see first‑hand the difference we can make.
- A structured Orientation week will cover everything you need to get settled in your new role.
- Holiday entitlement that helps you create a manageable work life balance.
- Generous sick leave cover.
- A supportive and friendly working environment.
- Tailored learning and development opportunities.
- Kitchen facilities with free tea, coffee and fruit bowl.
- Workplace pension and free financial advice from an independent financial advisor to help you plan for your future.
- Option to keep a pre-existing NHS pension if eligible.
- Travel and cycle loans.
- Eye test expenses and money towards glasses.
- Enhanced maternity pay.
- Our buddy system links you with a colleague to give you extra support in your first few months.
- Facilitated stress management courses and access to our clinical psychologists for support.
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Supporter Care Assistant x 2 - Glasgow or Hammersmith employer: Maggie's Centres
At the Royal Marsden, we pride ourselves on being an exceptional employer, offering a supportive and friendly work environment that prioritises employee well-being and professional growth. As a Centre Fundraising Manager, you will benefit from tailored learning opportunities, generous holiday entitlement, and a robust buddy system to help you thrive in your role while making a meaningful impact in the community. Our commitment to work-life balance, alongside unique perks like travel loans and enhanced maternity pay, makes this an ideal place for passionate individuals looking to contribute to a vital cause.
