At a Glance
- Tasks: Dive deep into customer insights to shape better healthcare products and strategies.
- Company: Join Magentus, a leader in health technology with a mission to improve healthcare outcomes.
- Benefits: Enjoy hybrid working, generous leave, and comprehensive health benefits.
- Other info: Be part of a diverse team committed to inclusivity and growth.
- Why this job: Make a real impact on digital healthcare while collaborating with passionate teams.
- Qualifications: Degree in design or psychology preferred; real-world experience valued.
The predicted salary is between 54000 - 66000 £ per year.
This range is provided by Magentus. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
About Us
Magentus products and services have been at the forefront of delivering health technology for more than 30 years, offering deep expertise across clinical systems, health informatics and practice management.
Across pathology, radiology, oncology, maternity, and practice management, we are connecting the health ecosystem and transforming digital healthcare at scale.
Driven by our dedicated teams across the globe, our success reflects our passionate commitment to improving healthcare outcomes.
People are at the heart of everything we do at Magentus — we work as one team to create a healthier society.
Short Summary
Inspire better strategic decision making by delivering compelling presentations and insights based on customer research.
Go‑to person for insight, advice and best practices when it comes to seeking a better understanding of Magentus’ various customers in the UK and Australia.
The UX Researcher focuses on immersing in, understanding and documenting the mindsets, motivations and behaviours of our customers so that our teams can make better decisions.
As the dedicated UXR at Magentus, you will take the lead with formalising processes, recommending best practices and helping shape the role alongside Product Designers, Product Managers and the Customer Experience teams.
Key Responsibilities
- Subject matter expert for UX Research in the business
- Study customers and customer groups to uncover problems, design opportunities, realistic context and other valuable information inform product strategy
- Contribute to identifying / validating new strategic opportunities for the business based on research findings
- Adopt a variety of research methods as appropriate based on project requirements and user recruitment constraints
- Work closely with Customer Support, Marketing and Product Delivery departments to keep the voice of the customer present in decision making and provide expert advice on how to validate assumptions
- Create low-fidelity visualisations of user journeys, mental models and information architecture using storyboards, user flows and sitemaps
- Document and present insights clearly to internal teams, mindful to the needs of different audiences
- Design and distribute periodic customer surveys
- Own and manage repository of qualitative research data
- Synthesise quantitative feature release feedback
- Drive and coordinate 1-on-1 and group interviews that engage with customers
- Establish, develop and maintain relationships with team
- Develops and maintains consistent strong operational relationships and utilises feedback from internal and external stakeholders
- Other duties as reasonably required by the business
Experience
- University degree in interaction design, psychology, human factors or a research related subject area is preferential
- In the absence of official qualifications, we’re open to candidates that can demonstrate real-world application of design research methodologies and deep knowledge of the theoretical side
- Experience in applied product research, preferably for a commercial B2B or Saa S company.
- Experience with design research - utilising various methods including but not limited to usability studies, contextual inquiry and surveys.
- Experience with Design Thinking preferred but not essential
- Technology and/or health Industry experience is a plus
- General Attributes
- Ability to work autonomously, be highly organised, creative, curious and insightful.
- Collaboration: your core work will be done solo, but the outcomes will be shared with teams.
- Pragmaticism: you value progress over academic perfection
- Research methods: Familiarity with qualitative or quantitative user research such as contextual enquiries, ethnography, benchmarking, card sorting, group moderation, or survey design.
- Understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.
- Synthesis: strong skills in analysis and drawing relevant insights from research
- Communication: Strong and compelling written and verbal communication skills to share insights creatively and persuasively - both in an individual and group setting
- Strategic mindset to understand interplay between user needs and business needs.
- User Testing: (as part of research) organizing and leading user testing sessions, from recruiting users, to conducting sessions and incorporating learnings into research data
- Prototyping: Experience with Figma (not essential)
- Excellent communication skills, resourcefulness and troubleshooting
- Excellent time management skills and the ability to juggle multiple priorities
- What’s in it for you
- Hybrid working environment from London office (Farringdon) - 3 days a week from the Office and 2 from home
- Leave
- 25 days (increases with length of service up to 4 days) plus 8 bank holiday
- Holiday purchase scheme via salary sacrifice
- An extra day annual leave for your birthday
- Enhanced Maternity Leave
- Enhanced Paternity Leave
- Up to two days paid Volunteering days
- Paid time off during the working day to donate blood
- Leadership & Development
- Product Training
- Employee Recognition
- Peer recognitions
- CEO awards
- Length of service awards
- Performance Annual Bonus Programme
- Employee Benefits
- Life Insurance (4x annual salary)
- Private health care (BUPA) plus discounted rates to add your loved ones
- Salary Sacrifice Pension
- Income Protection
- EAP (access to online Healthcare)
- Branded merchandise starter pack
- £250 working from home allowance
- Free Flu Jabs
- Enhanced Sick Pay
Our values say a lot about us
- One Team
- Make a difference
- We Care
- Trust
- Seniority Level
- Not Applicable
- Employment Type
- Full-time
- Job Function
- Product Management and Information Technology
- Industries
- Hospitals and Health Care
Magentus Software Limited is an equal opportunities employer. We are committed to creating an inclusive and diverse work environment where all employees feel valued and respected.
We do not discriminate based on race, colour, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.
We encourage applications from all qualified individuals and believe in fostering a workplace where everyone has the opportunity to thrive and succeed.
We are also a proud member of the Disability Confident Employer Scheme, demonstrating our commitment to supporting disabled individuals in the workplace.
If you require any support or adjustments to interact with us, please let us know.
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UX Researcher employer: Magentus
Magentus is an exceptional employer, offering a dynamic and flexible working environment in the heart of London or Manchester, where innovation meets healthcare technology. With a strong commitment to employee growth through continuous learning opportunities, competitive benefits, and a culture that values teamwork and inclusivity, we empower our staff to make a meaningful impact on healthcare outcomes. Join us in transforming digital healthcare while enjoying a supportive atmosphere that prioritises your well-being and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land UX Researcher
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Magentus for a UX Researcher, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Magentus before they go live!
We think you need these skills to ace UX Researcher
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like UX Researcher at Magentus, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Magentus does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Magentus. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Magentus.
How to prepare for a job interview at Magentus
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Magentus, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Magentus might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Magentus!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Magentus is looking for.
