At a Glance
- Tasks: Provide remote technical support and resolve customer issues with our healthcare technology.
- Company: Join Magentus, a leader in transforming healthcare through innovative technology.
- Benefits: Enjoy a competitive salary, hybrid working, and generous leave benefits.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Make a real difference in healthcare while developing your technical skills.
- Qualifications: Experience in IT helpdesk and understanding of technical applications required.
The predicted salary is between 29000 - 29000 £ per year.
About Us
For over 30 years, Magentus has been at the forefront of transforming healthcare through technology across Australia and the UK. From pathology and radiology to oncology, and practice management, our solutions connect the healthcare ecosystem and unlock better patient outcomes at scale. At Magentus, people are at the heart of everything we do. We work as one team, united by our purpose: to create a healthier society through smarter digital healthcare.
The Role
Our Support Team are the first point of contact for our customers. They monitor customer systems, respond and resolve customer tickets whether they be Service Failures, System Requests or Events whilst supporting the installation of new products and product fixes. The role is an 8-month fixed-term contract, with the possibility of becoming a permanent position. Please note that, in line with UK immigration regulations, we are unable to offer visa sponsorship for this role as we do not currently hold a sponsorship licence.
What You’ll Be Doing
- On a day-to-day basis you will provide remote technical support for our customers who may be experiencing technical issues with our products.
- Answering customer telephone calls.
- Adhering to processes and using our call management system (Jira) for all distinct customer communication.
- Perform an initial diagnosis and wherever possible resolve the issue using documented resolution guidance from our knowledge repository.
- Resolving the ticket early is important to maintain customer satisfaction, so early resolution is our primary goal. However, after following all avenues of investigation, should the ticket not reach resolution in the L2 phase it may be elevated to our 3rd line teams for deep investigation.
- Raising incidents for reporting failures and errors found during monitoring and other support duties.
- Owning and resolving customer issues (which may include escalation where necessary) including liaison with 3rd party clinical system providers.
- Technical Account Management; meeting with customer to understand ticket priorities and to demonstrate progress on open tickets.
- Reporting progress of incidents daily to the Service management team.
- Providing L2 technical support, resolving more complicated incidents, connecting to internal data centres, hosted environments and using desktop connectivity software.
- Participation in out-of-hours rota.
What experience do I need
- This is primarily an application support role however you should understand technical IT applications, file structures and permissions and have previous IT helpdesk experience including working to strict service level agreements.
- Knowledge of ITIL service management protocols.
- Customer focused.
- Ability to troubleshoot technical issues using only remote connection facilities or over the telephone.
- Knowledge and experience of the following is advantageous: SQL Querying, Dragon Voice Recognition, Augnito Voice Recognition, Linux Operating System.
Why Join Magentus?
Compensation package: £29,000 per annum. Annual renumeration review and performance bonus programme. Hybrid Working: Three days a week in our Manchester City Centre (Spring Gardens) office, and two days from home.
Our Leave Benefits:
- 25 days annual leave (plus bank holidays), increasing with service.
- Holiday purchase scheme.
- Your birthday off.
- Option to swap a public holiday for a religious holiday of your choice.
- Pawrental Leave to welcome new pets.
- Up to two paid volunteering days per year.
- Enhanced Maternity, Paternity & Adoption Leave.
Protection and Wellbeing:
- Income Protection & 4x Death in Service.
- Private healthcare with BUPA (discounted family cover available).
- Mental health & wellbeing support via Employee Assistance Programme.
- Free flu jabs + paid time off to give blood.
- Enhanced sick pay.
Our Commitment to Inclusion
Magentus Software Limited is an equal opportunities employer. We are committed to creating an inclusive and diverse work environment where all employees feel valued and respected. We do not discriminate based on race, colour, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We encourage applications from all qualified individuals and believe in fostering a workplace where everyone has the opportunity to thrive and succeed. We are also a proud member of the Disability Confident Employer Scheme, demonstrating our commitment to supporting disabled individuals in the workplace. If you require any support or adjustments to interact with us, please let us know.
Application Support Technician (8-Month Fixed Term) in Manchester employer: Magentus
Magentus is an exceptional employer, offering a dynamic and flexible working environment in the heart of London or Manchester, where innovation meets healthcare technology. With a strong commitment to employee growth through continuous learning opportunities, competitive benefits, and a culture that values teamwork and inclusivity, we empower our staff to make a meaningful impact on healthcare outcomes. Join us in transforming digital healthcare while enjoying a supportive atmosphere that prioritises your well-being and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Technician (8-Month Fixed Term) in Manchester
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Magentus that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Application Support Technician (8-Month Fixed Term) in Manchester
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Magentus, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Magentus can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Magentus will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Magentus
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Magentus. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Magentus.
