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- Tasks: Dive deep into user behaviours and motivations to shape innovative healthcare solutions.
- Company: Join Magentus, a leader in health technology with a mission to improve healthcare outcomes.
- Benefits: Enjoy hybrid working, generous leave, and comprehensive health benefits.
- Why this job: Make a real impact on digital healthcare while collaborating with passionate teams.
- Qualifications: Degree in design or psychology preferred; real-world experience valued.
- Other info: Flexible work environment with opportunities for growth and development.
The predicted salary is between 28800 - 48000 £ per year.
Magentus products and services have been at the forefront of delivering health technology for more than 30 years, offering deep expertise across clinical systems, health informatics and practice management. Across pathology, radiology, oncology, maternity, and practice management, we are connecting the health ecosystem and transforming digital healthcare at scale. Driven by our dedicated teams across the globe, our success reflects our passionate commitment to improving healthcare outcomes. People are at the heart of everything we do at Magentus — we work as one team to create a healthier society.
The UX Researcher focuses on immersing in, understanding and documenting the mindsets, motivations and behaviours of our customers so that our teams can make better decisions. As the dedicated UXR at Magentus, you will take the lead with formalising processes, recommending best practices and helping shape the role alongside Product Designers, Product Managers and the Customer Experience teams. Our UX Researcher will inspire better strategic decision making by delivering compelling presentations and insights based on customer research.
Key Responsibilities:
- Subject matter expert for UX Research in the business
- Study customers and customer groups to uncover problems, design opportunities, realistic context and other valuable information to inform product strategy
- Contribute to identifying / validating new strategic opportunities for the business based on research findings
- Adopt a variety of research methods as appropriate based on project requirements and user recruitment constraints
- Work closely with Customer Support, Marketing and Product Delivery departments to keep the voice of the customer present in decision making and provide expert advice on how to validate assumptions
- Create low-fidelity visualisations of user journeys, mental models and information architecture using storyboards, user flows and sitemaps
- Document and present insights clearly to internal teams, mindful to the needs of different audiences
- Design and distribute periodic customer surveys
- Own and manage repository of qualitative research data
- Synthesise quantitative feature release feedback
- Drive and coordinate 1-on-1 and group interviews that engage with customers
- Establish, develop and maintain relationships with team
- Develop and maintain strong operational relationships and utilise feedback from internal and external stakeholders
This role may include travel to our client sites; therefore, flexibility and the ability to travel as required is essential.
Required Experience:
- University degree in interaction design, psychology, human factors or a research related subject area is preferential
- In the absence of official qualifications, we’re open to candidates that can demonstrate real-world application of design research methodologies and deep knowledge of the theoretical side
- Experience in applied product research, preferably for a commercial B2B or SaaS company.
- Experience with design research – utilising various methods including but not limited to usability studies, contextual inquiry and surveys.
- Experience with Design Thinking preferred but not essential
- Technology and/or health Industry experience is a plus
Key Attributes:
- Ability to work autonomously, be highly organised, creative, curious and insightful.
- Collaboration: your core work will be done solo, but the outcomes will be shared with teams.
- Pragmaticism: you value progress over academic perfection
- Research methods: Familiarity with qualitative or quantitative user research such as contextual enquiries, ethnography, benchmarking, card sorting, group moderation, or survey design.
- Understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.
- Synthesis: strong skills in analysis and drawing relevant insights from research
- Communication: strong and compelling written and verbal communication skills to share insights creatively and persuasively - both in an individual and group setting
- Strategic mindset to understand interplay between user needs and business needs.
- User Testing: (as part of research) organising and leading user testing sessions, from recruiting users, to conducting sessions and incorporating learnings into research data
- Prototyping: Experience with Figma (not essential)
- Excellent communication skills, resourcefulness and troubleshooting
- Excellent time management skills and the ability to juggle multiple priorities
Benefits:
- Hybrid working environment from London (Farringdon) – 3 days a week from the Office and 2 from home
- 25 days leave (increases with length of service up to 4 days) plus 8 bank holidays
- Holiday purchase scheme via salary sacrifice
- An extra day annual leave for your birthday
- Enhanced Maternity Leave
- Enhanced Paternity Leave
- Up to two days paid Volunteering days
- Paid time off during the working day to donate blood
Leadership & Development:
- Product Training
- Employee Recognition
- Peer recognitions
- Magentus Values awards
- Length of service awards
- Performance Annual Bonus Programme
Employee Benefits:
- Life Insurance (4x annual salary)
- Private health care (BUPA) plus discounted rates to add your loved ones
- Salary Sacrifice Pension
- Income Protection
- EAP (access to online Healthcare)
- Branded merchandise starter pack
- £250 working from home allowance
- Free Flu Jabs
- Enhanced Sick Pay
Company Values:
- One Team
- Make a difference
- We Care
- Trust
People are at the heart of everything we do at Magentus — we work as one team to create a healthier society. We hold monthly communication sessions with the Senior Leadership Team to provide company updates and strategic briefings. Magentus Software Limited is an equal opportunities employer. We are committed to creating an inclusive and diverse work environment where all employees feel valued and respected. We do not discriminate based on race, colour, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We encourage applications from all qualified individuals and believe in fostering a workplace where everyone has the opportunity to thrive and succeed. We are also a proud member of the Disability Confident Employer Scheme, demonstrating our commitment to supporting disabled individuals in the workplace. If you require any support or adjustments to interact with us, please let us know.
UX Researcher in London employer: Magentus
Contact Detail:
Magentus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UX Researcher in London
✨Tip Number 1
Get to know the company inside out! Research Magentus and its products, especially in health tech. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral — which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common UX research questions. Think about how you can showcase your skills in user testing and research methodologies. Remember, it's all about demonstrating your strategic mindset and communication skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Magentus team and contributing to a healthier society.
We think you need these skills to ace UX Researcher in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the UX Researcher role. Highlight your relevant experience and skills that align with what we’re looking for at Magentus. This shows us you’ve done your homework and are genuinely interested!
Showcase Your Research Skills: Since this role is all about understanding user needs, include examples of your past research projects. Talk about the methods you used and the insights you gained. We want to see how you can apply your knowledge to improve our products!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point — it makes it easier for us to see your potential!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy — just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Magentus
✨Know Your Research Methods
Make sure you’re well-versed in various UX research methods like usability studies and contextual inquiries. Be ready to discuss how you've applied these techniques in real-world scenarios, especially in a B2B or SaaS context.
✨Showcase Your Communication Skills
As a UX Researcher, you'll need to present insights clearly. Prepare to demonstrate your ability to communicate complex ideas simply and persuasively, both in writing and verbally. Consider bringing examples of past presentations or reports.
✨Understand the Business Context
Familiarise yourself with Magentus’ products and the healthcare landscape. Be prepared to discuss how user needs align with business goals, and think about how your research can drive strategic decisions within the company.
✨Prepare for Collaboration
Since you'll be working closely with Product Designers and Managers, think about how you can foster collaboration. Be ready to share examples of how you've successfully worked in teams and how you plan to keep the voice of the customer at the forefront of decision-making.
