UX Researcher in London

Magentus products and services have been at the forefront of delivering health technology for more than 30 years, offering deep expertise across clinical systems, health informatics and practice management. Across pathology, radiology, oncology, maternity, and practice management, we are connecting the health ecosystem and transforming digital healthcare at scale. Driven by our dedicated teams across the globe, our success reflects our passionate commitment to improving healthcare outcomes. People are at the heart of everything we do at Magentus — we work as one team to create a healthier society.

Short Summary

Inspire better strategic decision making by delivering compelling presentations and insights based on customer research. Go-to person for insight, advice and best practices when it comes to seeking a better understanding of Magentus' various customers in the UK and Australia. The UX Researcher focuses on immersing in, understanding and documenting the mindsets, motivations and behaviours of our customers so that our teams can make better decisions. As the dedicated UXR at Magentus, you will take the lead with formalising processes, recommending best practices and helping shape the role alongside Product Designers, Product Managers and the Customer Experience teams.

Key Responsibilities

• Subject matter expert for UX Research in the business.
• Study customers and customer groups to uncover problems, design opportunities, realistic context and other valuable information to inform product strategy.
• Contribute to identifying/validating new strategic opportunities for the business based on research findings.
• Adopt a variety of research methods as appropriate based on project requirements and user recruitment constraints.
• Work closely with Customer Support, Marketing and Product Delivery departments to keep the voice of the customer present in decision making and provide expert advice on how to validate assumptions.
• Create low-fidelity visualisations of user journeys, mental models and information architecture using storyboards, user flows and sitemaps.
• Document and present insights clearly to internal teams, mindful to the needs of different audiences.
• Design and distribute periodic customer surveys.
• Own and manage repository of qualitative research data.
• Synthesise quantitative feature release feedback.
• Drive and coordinate 1-on-1 and group interviews that engage with customers.
• Establish, develop and maintain relationships with team.
• Develop and maintain consistent strong operational relationships and utilise feedback from internal and external stakeholders.
• Other duties as reasonably required by the business.

Experience

• Degree in interaction design, psychology, human factors or a research related subject area is preferential.
• In the absence of official qualifications, we are open to candidates that can demonstrate real-world application of design research methodologies and deep knowledge of the theoretical side.
• Experience in applied product research, preferably for a commercial B2B or SaaS company.
• Experience with design research – utilising various methods including but not limited to usability studies, contextual inquiry and surveys.
• Experience with Design Thinking preferred but not essential.
• Technology and/or health Industry experience is a plus.

General Attributes

• Ability to work autonomously, be highly organised, creative, curious and insightful.
• Collaboration: your core work will be done solo, but the outcomes will be shared with teams.
• Pragmaticism: you value progress over academic perfection.
• Research methods: Familiarity with qualitative or quantitative user research such as contextual enquiries, ethnography, benchmarking, card sorting, group moderation, or survey design.
• Understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.
• Synthesis: strong skills in analysis and drawing relevant insights from research.
• Communication: Strong and compelling written and verbal communication skills to share insights creatively and persuasively – both in an individual and group setting.
• Strategic mindset to understand interplay between user needs and business needs.
• User Testing: (as part of research) organizing and leading user testing sessions, from recruiting users, to conducting sessions and incorporating learnings into research data.
• Prototyping: Experience with Figma (not essential).
• Excellent communication skills, resourcefulness and troubleshooting.
• Excellent time management skills and the ability to juggle multiple priorities.

What's in it for you

• Hybrid working environment from London office (Farringdon) – 3 days a week from the Office and 2 from home.
• Leave 25 days (increases with length of service up to 4 days) plus 8 bank holidays.
• Holiday purchase scheme via salary sacrifice.
• An extra day annual leave for your birthday.
• Enhanced Maternity Leave.
• Enhanced Paternity Leave.
• Up to two days paid Volunteering days.
• Paid time off during the working day to donate blood.
• Leadership & Development Product Training.
• Employee Recognition Peer recognitions.
• CEO awards.
• Length of service awards.
• Performance Annual Bonus Programme.
• Employee Benefits Life Insurance (4x annual salary).
• Private health care (BUPA) plus discounted rates to add your loved ones.
• Salary Sacrifice Pension.
• Income Protection.
• EAP (access to online Healthcare).
• Branded merchandise starter pack.
• £250 working from home allowance.
• Free Flu Jabs.
• Enhanced Sick Pay.

Our values

• One Team.
• Make a difference.
• We Care.
• Trust.

Magentus Software Limited is an equal opportunities employer. We are committed to creating an inclusive and diverse work environment where all employees feel valued and respected. We do not discriminate based on race, colour, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We encourage applications from all qualified individuals and believe in fostering a workplace where everyone has the opportunity to thrive and succeed. We are also a proud member of the Disability Confident Employer Scheme, demonstrating our commitment to supporting disabled individuals in the workplace. If you require any support or adjustments to interact with us, please let us know.