At a Glance
- Tasks: Provide top-notch support to customers and resolve technical issues efficiently.
- Company: Join Magentus, a leader in transforming healthcare through technology.
- Benefits: Enjoy a competitive salary, hybrid working, and generous leave benefits.
- Other info: Be part of an inclusive team that values diversity and growth.
- Why this job: Make a real difference in healthcare while developing your technical skills.
- Qualifications: Previous IT helpdesk experience and a passion for customer service.
The predicted salary is between 29000 - 29000 £ per year.
About Us
For over 30 years, Magentus has been at the forefront of transforming healthcare through technology across Australia and the UK.
From pathology and radiology to oncology, and practice management, our solutions connect the healthcare ecosystem and unlock better patient outcomes at scale.
At Magentus, people are at the heart of everything we do. We work as one team, united by our purpose: to create a healthier society through smarter digital healthcare.
The Role
Our Support Team are the first point of contact for our customers.
They monitor customer systems, respond and resolve customer tickets whether they be Service Failures, System Requests or Events whilst supporting the installation of new products and product fixes.
Please note that, in line with UK immigration regulations, we are unable to offer visa sponsorship for this role as we do not currently hold a sponsorship licence.
- What You’ll Be Doing
- Answering customer telephone calls
- Adhering to processes and using our call management system (Jira) for all distinct customer communication.
- Perform an initial diagnosis and wherever possible resolve the issue using documented resolution guidance from our knowledge repository.
- Resolving the ticket early is important to maintain customer satisfaction, so early resolution is our primary goal.
However, after following all avenues of investigation, should the ticket not reach resolution in the L2 phase it may be elevated to our 3rd line teams for deep investigation.
- Raising incidents for reporting failures and errors found during monitoring and other support duties.
- Owning and resolving customer issues (which may include escalation where necessary) including liaison with 3rd party clinical system providers.
- Technical Account Management; meeting with customer to understand ticket priorities and to demonstrate progress on open tickets.
- Reporting progress of incidents daily to the Service management team.
- Providing L2 technical support, resolving more complicated incidents, connecting to internal data centres, hosted environments and using desktop connectivity software.
- Participation in out-of-hours rota.
- What experience do I need
- This is primarily an application support role however you should understand technical IT applications, file structures and permissions and have previous IT helpdesk experience including working to strict service level agreements.
- Knowledge of ITIL service management protocols
- Customer focused
- Ability to troubleshoot technical issues using only remote connection facilities or over the telephone
- Knowledge and experience of the following is advantageous
- SQL Querying
- Dragon Voice Recognition
- Augnito Voice Recognition
- Linux Operating System
Why Join Magentus?
Compensation package
- Annual renumeration review and performance bonus programme
- Hybrid Working
- Three days a week in our
Manchester City Centre (Spring Gardens) office, and two days from home.
- Our Leave Benefits
- 25 days annual leave (plus bank holidays), increasing with service
- Holiday purchase scheme
- Your birthday off
- Option to swap a public holiday for a religious holiday of your choice
- Pawrental Leave to welcome new pets
- Up to two paid volunteering days per year
- Enhanced Maternity, Paternity & Adoption Leave
Protection and Wellbeing
- Income Protection & 4x Death in Service
- Private healthcare with BUPA (discounted family cover available)
- Mental health & wellbeing support via Employee Assistance Programme
- Free flu jabs + paid time off to give blood
- Enhanced sick pay
Magentus Software Limited is an equal opportunities employer. We are committed to creating an inclusive and diverse work environment where all employees feel valued and respected.
We do not discriminate based on race, colour, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.
We encourage applications from all qualified individuals and believe in fostering a workplace where everyone has the opportunity to thrive and succeed.
We are also a proud member of the Disability Confident Employer Scheme, demonstrating our commitment to supporting disabled individuals in the workplace.
If you require any support or adjustments to interact with us, please let us know.
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Application Support Technician in Manchester employer: Magentus
Magentus is an exceptional employer that prioritises its people and fosters a collaborative work culture aimed at transforming healthcare through technology. With a competitive compensation package, generous leave benefits, and a commitment to employee wellbeing, including private healthcare and mental health support, Magentus offers meaningful opportunities for professional growth in a dynamic environment. The hybrid working model allows flexibility while maintaining strong connections with clients across Scotland, making it an attractive place for those seeking impactful careers in digital healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Technician in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Magentus values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Magentus might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Magentus!
✨Direct Apply to Magentus
Let's not forget to apply directly through the Magentus website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Technician in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Magentus.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Magentus. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Magentus
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
