At a Glance
- Tasks: Be the first point of contact for customers, solving queries and making their day better.
- Company: Join Magenta Living, a not-for-profit organisation dedicated to empowering communities and creating opportunities.
- Benefits: Enjoy 26 days holiday, flexible working, healthcare support, and fun employee events.
- Other info: This role is a 12-month fixed-term contract with shifts across 5 days, including weekends.
- Why this job: Make a real impact while working in a vibrant, supportive culture that values your input.
- Qualifications: Great communication skills and customer service experience are essential; adaptability is key.
The predicted salary is between 24000 - 36000 £ per year.
About The Role
We are Magenta Living, and empowering people is our purpose. We work together by guiding, teaching, and cultivating knowledge and confidence to overcome challenge and seize opportunities. By uplifting each other, we extend this empowerment to our customers and communities, contributing to the well-being of the broader society we serve.
Working with us means you can open doors to a world full of possibilities!
Are you looking to work in a vibrant, fast-paced Contact Centre setting? Are you the kind of person who thrives on solving problems and making a customer\'s day better? If so, step into the world of a Customer Access Advisor at Magenta Living!
In our Contact Centre which handles more than 4000 inbound calls weekly, you\'ll act as first point of contact for customers, handling queries, concerns and requests and strive to always Do the Right Thing for our tenants.
We deal with a variety of enquiry types and customer needs within a wide range of issues, including repairs, housing service, income, emergency issues and assistance. We deliver service through a variety of communication channels, such as telephone, live chat, emails and social media, always aiming to resolve issues promptly.
Our ideal candidate will be a great communicator, who has experience in customer service, prioritising work, and working under pressure. Experience in Microsoft Office and telephony-based systems would be beneficial.
It is essential that you are adaptable and flexible in your approach to working. You will be willing to work any 5 over 7 days, including weekends, on a variety of shifts between 07.00 – 20.00. Additionally, there may be a requirement to work Bank Holidays and during the Christmas period if needed. This role is a 6 Month Fixed-Term Contract (FTC) to cover our Winter demands.
What we offer:
- 26 days holiday (plus UK bank Holidays)
- Paid time off over Christmas Period
- Defined Contribution Pension Scheme with a fixed employer rate of 6%
- Flexible working
- Healthcare Cash Plan
- Well-being support and fun employee events
- Employee Recognition programme
- Talent Management Programmes and e-learning access to support development
- Free parking at either our head office or main depot
- Paid professional memberships
- Volunteering days
- Free on-site gym
If you are a natural problem solver with a passion for helping others, apply now!
About Us
We are innovatively forward thinking, with a customer focussed approach. This allows us to be one of the best in our industry, managing around 13,000 homes across our heartland Wirral and the North West.
One of our key focuses is giving back to our customers and communities and as a Not-for-Profit organisation, social value is a significant part of who we are - everyone has their part to play at Magenta Living.
We’re proud of our empowering, fun and flexible culture and value every colleagues opinion.
At Magenta Living we are proud to be an employer who provides equal opportunities. We encourage all applications regardless of age, different abilities, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
Customer Access Advisor in Birkenhead employer: Magenta Living
At Magenta Living, we pride ourselves on being an empowering employer that fosters a vibrant and supportive work culture. As a Customer Access Advisor, you'll enjoy a range of benefits including 26 days of holiday, flexible working options, and opportunities for professional development, all while making a meaningful impact in the lives of our customers and communities in the Wirral area. Join us in our mission to create flourishing communities and experience a workplace where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Access Advisor in Birkenhead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Magenta Living. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Magenta Living before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Access Advisor in Birkenhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Magenta Living:Your cover letter is your chance to shine! Tell us why you want to work at Magenta Living specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Magenta Living!
How to prepare for a job interview at Magenta Living
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
