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For Companies At a Glance
- Tasks: Lead customer and community strategies, ensuring exceptional experiences for all.
- Company: Magenta Living, Wirral’s largest social landlord with a strong community focus.
- Benefits: Competitive salary, leadership opportunities, and a chance to make a real difference.
- Why this job: Shape the future of customer service while empowering communities and driving innovation.
- Qualifications: Proven leadership experience with a passion for community impact and customer satisfaction.
- Other info: Join a transformative journey in a supportive and dynamic environment.
The predicted salary is between 72000 - 108000 £ per year.
Magenta Living is proud to be Wirral’s largest social landlord, rooted in the communities we serve. We were born here, and we’ll always be Wirral first. But our impact reaches further, because the places and people beyond Wirral matter just as much to us. Our purpose is simple: to empower people and do the right thing, every time. We’re on an ambitious transformation journey, built on community, innovation and financial sustainability.
As CCO, you’ll shape the future of Magenta’s customer and community strategies. You’ll make sure the customer experience sits at the heart of every decision, service and interaction. This is a strategic leadership role for someone who can balance commercial insight, community impact and regulatory awareness – driven by our passion for doing the right thing for our customers, colleagues and communities.
Reporting to the Chief Executive, you will lead a wide remit encompassing Neighbourhoods, Supported Housing, Allocations, Contact Centre, Income, Community Safety, Complaints and Social Impact. Your responsibilities will also include acting as the Officer Responsible for Complaints.
Chief Customer Officer employer: Magenta Living
Contact Detail:
Magenta Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Customer Officer
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to Magenta Living. Attend events, join online forums, and don’t be shy about asking for informational chats. You never know who might have the inside scoop on opportunities!
✨Tip Number 2
Showcase your passion for community impact! When you get the chance to chat with potential employers, share your vision for customer experience and how it aligns with their mission. Make it clear that you’re all about doing the right thing for customers and communities.
✨Tip Number 3
Prepare for interviews by diving deep into Magenta Living’s values and recent initiatives. Tailor your responses to reflect their commitment to innovation and sustainability. This shows you’re not just another candidate; you’re genuinely interested in their journey.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and contributing to their mission of empowering communities.
We think you need these skills to ace Chief Customer Officer
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand who we are at Magenta Living. Tailor your application to reflect our values and mission, showing how your vision aligns with our commitment to community and customer experience.
Be Authentic: We want to hear your unique voice! Don’t be afraid to let your personality shine through in your application. Share your experiences and insights that demonstrate your passion for customer service and community impact.
Highlight Relevant Experience: Make sure to showcase your previous roles and achievements that relate to the Chief Customer Officer position. We’re looking for strategic leaders, so emphasise your experience in shaping customer strategies and driving positive change.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application as we embark on this exciting journey together!
How to prepare for a job interview at Magenta Living
✨Know Your Community
As a Chief Customer Officer, understanding the community you serve is crucial. Research Magenta Living's impact in Wirral and beyond. Be ready to discuss how your vision aligns with their mission to empower people and do the right thing.
✨Showcase Strategic Leadership
Prepare examples of your past experiences where you've successfully balanced commercial insight with community impact. Highlight specific strategies you've implemented that improved customer experience and engagement, as this role is all about shaping future strategies.
✨Understand Regulatory Awareness
Brush up on relevant regulations and compliance issues that affect social housing. Being able to articulate your knowledge in this area will demonstrate your readiness to navigate the complexities of the role and ensure Magenta Living meets its obligations.
✨Emphasise Customer-Centric Mindset
Be prepared to discuss how you’ve put customers at the heart of decision-making in previous roles. Share stories that illustrate your commitment to enhancing customer experience and how you plan to continue this focus at Magenta Living.
