At a Glance
- Tasks: Lead customer research projects and empower customers to shape our services.
- Company: Join Magenta Living, a forward-thinking not-for-profit organisation.
- Benefits: Enjoy 26 days holiday, flexible working, and a healthcare cash plan.
- Other info: Be part of a fun, empowering culture with excellent career development opportunities.
- Why this job: Make a real impact by turning customer insights into actionable improvements.
- Qualifications: Strong analytical skills and experience in customer engagement or feedback management.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a Customer Insight and Research Manager to lead our customer involvement and research framework and help ensure customer voices shape the services we deliver. In this role, you’ll empower customers by creating meaningful, accessible opportunities for them to get involved, scrutinise our services, and influence decision‑making.
You’ll oversee the collection, analysis and reporting of customer feedback through surveys, focus groups and other research methods, turning insights into actionable recommendations that drive improvements across the organisation. You’ll lead end‑to‑end customer research projects, monitor trends and emerging needs, and work closely with teams across the business to enhance the overall customer experience.
We’re looking for someone with strong analytical, communication and problem‑solving skills, experience in customer engagement or feedback management, and confidence working cross‑functionally. Knowledge of Voice of the Customer (VoC) methodologies and experience in customer service, market research, UX research or data analysis would be highly valued.
Our Purpose is empowering people. We work together by guiding, teaching, and mutual support, cultivating knowledge and confidence to overcome challenges and seize opportunities. By uplifting each other, we extend this empowerment to our customers and communities, contributing to the well‑being of the broader society we serve.
Our Vision is about creating opportunities and eliminating barriers for everyone. Our Values include 'Do the Right Thing', ensuring everyone feels safe and supported. At Magenta Living, our mission is to provide customers with a home they’re proud of and create flourishing communities.
This is a very transformative and exciting time to join us as we embark on the Road to 2030! We are innovatively forward thinking, with a customer focussed approach, managing around 13,000 homes across our heartland Wirral and the North West.
We’re proud of our empowering, fun and flexible culture and value every colleague’s opinion. Our teams are the talented and motivated driving forces behind improving our customer, communities and colleague experiences, with opportunities for you to get involved with our dynamic colleague panels and social events.
- 26 days holiday (plus UK bank Holidays)
- Paid time off over Christmas Period
- Defined Contribution Pension Scheme with a fixed employer rate of 6%
- Flexible working
- Healthcare Cash Plan
- Well‑being support and fun employee events
- Employee Recognition programme
- Talent Management Programmes and e‑learning access to support development
- Free parking at either our head office or main depot
- Paid professional memberships
- Volunteering day
- Free on‑site gym
Customer Insight and Research Manager in Birkenhead employer: Magenta Living
At Magenta Living, we pride ourselves on being an empowering and inclusive employer, dedicated to fostering a culture of collaboration and support. With a strong focus on employee well-being, we offer generous benefits such as 26 days of holiday, flexible working arrangements, and opportunities for professional development through our Talent Management Programmes. Join us in making a meaningful impact in the communities we serve while enjoying a vibrant work environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insight and Research Manager in Birkenhead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your skills align with their goals. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Insight and Research Manager in Birkenhead
Some tips for your application 🫡
Show Your Passion for Customer Insight:When writing your application, let your enthusiasm for customer insight and research shine through. We want to see how you can empower customers and make their voices heard in shaping our services.
Be Specific About Your Experience:Highlight your relevant experience in customer engagement or feedback management. Use specific examples of projects you've led or contributed to, especially those that involved analysing customer feedback and turning it into actionable insights.
Tailor Your Application:Make sure to tailor your application to our values and mission. Show us how your skills and experiences align with our purpose of empowering people and creating flourishing communities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at Magenta Living!
How to prepare for a job interview at Magenta Living
✨Know Your Customer Insight Tools
Familiarise yourself with various customer insight tools and methodologies, especially Voice of the Customer (VoC) techniques. Be ready to discuss how you've used these in past roles to gather and analyse customer feedback.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical prowess. Think about specific projects where you turned customer data into actionable insights, and be ready to explain your thought process during the interview.
✨Communicate Effectively
Since this role involves cross-functional collaboration, practice articulating your ideas clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you convey your communication skills effectively.
✨Emphasise Your Problem-Solving Abilities
Be prepared to discuss challenges you've faced in previous roles related to customer engagement or research. Highlight how you approached these problems and the solutions you implemented, showcasing your proactive mindset.
