Magenta Living is seeking a Contact Centre Advisor to support customers with repairs, housing enquiries, payments, and neighbourhood issues. You will listen, explain clearly, and aim to resolve at first contact, while triaging urgent repairs and escalating when needed.
The role operates 7 days a week with varied shifts, reflecting our customer-focused values. You will work with colleagues across the business to ensure customers receive the right support, balancing empathy with efficiency in a
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Customer Access & Support Advisor in Birkenhead employer: Magenta Living
At Magenta Living, we pride ourselves on being an exceptional employer, offering a supportive and empowering work culture that values every team member's contribution. With a strong commitment to employee growth, we provide numerous development opportunities, flexible working arrangements, and a comprehensive benefits package, including 26 days of holiday and well-being support. Located in the vibrant Wirral area, our focus on social value and community engagement makes working here not just a job, but a meaningful experience that positively impacts lives.
