Magellan is an international Management and Technology Consulting Group. Our strength lies in our ability to combine business expertise and technological excellence to support companies and public organizations throughout their transformation journeys.
VISION IN ACTION
In an environment where change is accelerating, organizations must continuously reinvent their models to remain competitive. To address these challenges, we support our clients from strategy definition through operational implementation, combining business expertise, technological mastery, and execution capabilities.
Joining Magellan means becoming part of a community of 6,700 committed professionals united by a shared ambition: address our clients' challenges in all their complexity to build practical, actionable solutions that are closely aligned with real‑world needs.
What will your future missions look like?
By joining Magellan, you will work within multidisciplinary teams and contribute to impactful projects at the heart of major transformations: Generative AI, intelligent platforms, social and environmental challenges, and more.
What Magellan guarantees you: a professional experience that is people-centered, enriching, and fulfilling!
The Opportunity
This is a desk‑based role for a complete service for Key Account customers; taking phone calls and managing emails for a large number of queries related to the service, as well as monitoring and managing the full start to end process on existing and new B2B Key Account customers. As a key account advisor, you will need to be accurate and timely with cash allocation of payments and keep unallocated cash to a minimum. Credit accounts will need to be monitored and reassessed regularly to ensure the correct level of credit is being provided, and the appropriate risk mitigation measures are in place.
This is a permanent, full‑time role working 37 hours over 5 days between 08:00 AM and 18:00 PM Monday to Friday. There is a requirement for some flexibility to ensure that service levels are maintained and work is delivered.
Day‑to‑day responsibilities
- Cash Allocations and reconciliation in a timely matter
- Bespoke processes specific to individual Key Accounts
- Complete adhoc duties, such as refunds and general maintenance of the accounts to prevent delays
- Risk Assessment – dealing with customer requests to increase credit limits, change payment terms, performing credit checks and understanding the results
- Performing essential inbound/outbound calls and emails relating to cash collection to ensure aged debt is kept to a minimum
- Resolve dispute queries relating to invoiced goods (volume supplied vs received), PO validity checks and price discrepancies
- Complete regular training to ensure best practice and training of new members
- Identify and rectify any card misuse
Who are we looking for
We look for big thinkers. People who can drive positive change, step up and show what’s next - people with passion, can‑do attitude and a hunger to learn and grow. In practice this means:
- You've got substantial knowledge to help you identify problems and provide first call resolutions where possible.
- Ability to tackle incidents, issues and difficulties faced by our customer and clients.
- Motivation and passion for learning and developing your skill set.
- You seek clear information and details in order to provide efficient service.
- You have profound experience in customer service skills with an excellent telephone manner.
- You possess sophisticated knowledge of PC/literacy skills, including the confident use of MS Word, Excel and Outlook. Also, you have the ability to be able to use spreadsheets to capture and store data in a clear and logical manner as well as the ability to read and send/respond to emails.
- You have Willingness and flexibility with shift/rota patterns as required by the business.
- You will have problem solving skills: the ability to identify the exact details of a problem through a rational process and able to take steps to ensure a successful resolution, as well as attention to detail, able to document the details of issues clearly in a concise understandable manner.
By joining Magellan, you will work within multidisciplinary teams and contribute to impactful projects at the heart of major transformations: Generative AI, intelligent platforms, social and environmental challenges, and more.
What Magellan guarantees you: a professional experience that is people-centred, enriching, and fulfilling!
The little extras:
Community: Become an integral part of a passionate community and keep learning every day alongside top Microsoft experts. Enjoy an inclusive and supportive work environment where everyone is valued. Proudly certified Great Place To Work (3rd place in its category).
Early access to new technologies such as #M'GPT, #Copilot, and the highest levels of Microsoft certifications!
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Customer Advisor - Analyst / Operative in Wolverhampton employer: Magellan
Magellan is an exceptional employer that fosters a collaborative and innovative work culture, where your contributions directly impact the UK rail industry. With a focus on employee growth, you will have access to continuous learning opportunities and the chance to work with cutting-edge technologies in a supportive DevOps team. Located in Beeston, you'll enjoy a vibrant community and the unique advantage of being part of a company that values both professional development and meaningful work.
