Customer Manager (Internal) in Wrexham

Position SummaryMagellan Aerospace, Llay Wrexham has an exciting opportunity for Customer Manager (Internal).

Read all the information about this opportunity carefully, then use the application button below to send your CV and application.

Full time permanent position 39 hours per week Job location: Llay, Wrexham, LL12 0PB.

Unionised site – works in partnership with Unite the Union. A proactive and detail-driven Customer Manager to manage customer interfaces and ensure seamless coordination between internal operations and external stakeholder requirements.

This role involves handling orderbook discrepancies, invoice and returns queries, contract reviews, debt resolution queries and supporting supply chain performance through regular reporting and customer engagement.

The ideal candidate will be confident hosting customer visits, chairing internal meetings, and collaborating cross-functionally to drive root cause resolution and continuous improvement.

Perks and BenefitsA company culture that promotes work life balanceAccess to mental health supportBusiness performance related bonus Career development opportunitiesCommitment to continued learning and developmentLong Service AwardsEnhanced Holiday Entitlement based on length of serviceFree parking25% off local gym membershipEssential Responsibilities Customer EngagementRespond to and manage Customer Order booksHost and Coordinate information for customer callsWork directly with customers to resolve aged debt queries, ensuring timely clarification, dispute resolution, and agreement on payment commitmentsHost customer visits and provide professional representation of the companyCollate and present customer packs during reviews and meetingsFoster long-term relationships with customers and stakeholders to protect, sustain, and grow the businessMain point of contact for performance, communication, escalation, reporting and satisfaction for customersOrderbook and Supply OversightInvestigate and resolve order book variance discrepanciesManage aged debt by collaborating with customers and Finance to resolve invoice queries, disputed charges, credit requirements, and overdue paymentsOversee customer returns processes and ensure smooth resolutionSupport the compilation of sales forecasts, identifying any risks, monitor fluctuations and challenge Customer on significant variancesDocumentation and Contract ManagementAddress paperwork queries related to deliveries, compliance, and invoicingSupport debt‐management resolution by ensuring documentation accuracy, validating PO/invoice alignment, and coordinating corrective actions with internal teams and customersPerform contract reviews to ensure supply terms and conditions are adhered toCollaborate to resolve CATLOB (Customer Agreed To Line of Balance) challenges and D1 (OTIF) metricsProduce, manage and present, KPI's to the business.

Proactively escalate risks both internally to stakeholders and externally to customersOperational CoordinationManage post-delivery collaborations to ensure data accuracyLiaise with logistics on delivery commitments for parts in finished goodsTrack and resolve LD (liquidated damages) and arrears root causesSupport and chair internal meetings, ensuring action tracking and resolution follow-upMaintain and update the FAI (First Article Inspection) tracker by adding new jobsCross-Functional CollaborationWork closely with supply chain, logistics, finance, and operations controllersLead collaborations to ensure customer satisfaction and timely issue resolutionAssist in preparation for D1 reviews and support internal meetings as neededProvide input and support to the project team for any in-contract product change and NPIGeneralSupport for business strategy and departmental goals and objectivesEnsure that all work activities and records comply with Company Policies, Procedures and Codes of PracticeProvide cover and support for departmental and other related activitiesMaintain a high standard of Health and Safety based upon safe working practices and support environmental initiativesCoordination with and support for other departments as required to ensure that service levels are maintained at the highest levelContribute to developing continuous improvement and innovative ways of doing business to increase the efficiency and effectivenessPosition RequirementsEssential Criteria: Excellent verbal and written communication Ability to use excel to a high standard Extensive understanding of Microsoft packages Strong IT skills Commercial & Liability awareness Positive attitude Proactive Can-Do ApproachAbility to influence othersDesirable Criteria: Experience of working in a manufacturing environment or similar Previous experience with ERP systems (SAP preferred) Degree qualified or equivalent experience in a similar role in a manufacturing environmentExposure to lean manufacturing principlesDemonstrated experience of effective stakeholder managementOther skills/AbilitiesAttributes: To have IntegrityRespectful to othersCreative in finding ways to do things betterAct ethically in all you doCollaborate well with othersCompetencies: Conflict ManagementBusiness AcumenCustomer FocusResults DrivenPlanning and organisingAnalytical skillsPerseveranceAttention to detailWorks well under pressureBe a Team playerProfessional ResilientAbout us: Magellan Aerospace is a global, integrated aerospace company that provides complex assemblies and systems solutions to aircraft and engine manufacturers, defence and space agencies worldwide.

The organization officially adopted the name "Magellan Aerospace Corporation" in 1996; deriving it from the intrepid explorer Ferdinand Magellan.

His global exploits at the turn of the 15th century established a number of firsts, so the company's vision has been to carry this same legacy into the future of the aerospace industry. At Magellan, we have over 80 years of collective knowledge and experience in the aerospace industry, and believe one truth: People create value.

Employees are our greatest resource in working towards a successful future, and together we build professional relationships that thrive.

We know that personal development is fundamental to the success of every individual, and every individual is fundamental to the success of our business, so we invest in our employees and provide excellent career progression opportunities.

When you are part of Magellan, you are part of the team! NoteMagellan may use an approved Artificial Intelligence (AI) note-taking tool to support the initial screening stage of its recruitment and selection process.

All AI use is performed in accordance with Magellan's privacy policies.

Personal information associated with any job application will not be shared with or retained by any third party.

Magellan the ultimate discretion to determine which applications proceed through the initial screening process. ConfidentialityMagellan Aerospace respects the privacy and confidentiality of personal information provided by candidates and shall not disclose to any external parties unless legislated. Thank you for considering this exciting opportunity.

This document is intended to provide the reader with information and is not a contractual document. xohmjla

Some of the material therefore may be subject to change.

Job TypeFull-Time RegularCityLlayProvinceWalesCountryUnited Kingdom