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- Tasks: Lead key customer programmes and ensure delivery excellence through collaboration.
- Company: Join Magellan Aerospace, a global leader in aerospace solutions.
- Benefits: Enjoy work-life balance, mental health support, and career development opportunities.
- Why this job: Make a real impact in the aerospace industry while growing your career.
- Qualifications: Experience in customer management and strong leadership skills required.
- Other info: Dynamic environment with excellent career progression and a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
A proactive and results-oriented Senior Customer Manager to lead the successful delivery and execution of key customer programmes. This role carries full accountability for programme performance and requires close collaboration with internal departments to ensure sales forecasts, delivery targets, customer satisfaction, and commercial obligations are met. As the primary escalation point for internal and external stakeholders, the Senior Customer Manager will drive issue resolution, chair internal reviews, and manage recovery plans to maintain delivery excellence and commercial alignment.
Perks and Benefits
- A company culture that promotes work life balance
- Access to mental health support
- Business performance related bonus
- Career development opportunities
- Commitment to continued learning and development
- Perkbox - includes monthly treats and discounts from selected restaurants, cinemas, shops etc
- Long Service Awards
- Enhanced Holiday Entitlement based on length of service
- Free parking
- 25% off local gym membership
Essential Responsibilities
- Strategic Leadership & Governance
- Hold overall accountability for assigned programmes, ensuring delivery to schedule, cost, and quality requirements
- Facilitate and chair regular D1 and internal programme meetings, ensuring risks, actions, and opportunities are tracked and managed effectively
- Support and influence cross-functional collaboration between planning, operations, commercial, and finance teams to ensure programme success
- Customer Engagement & Escalation Management
- Act as the primary escalation point for customer and internal programme issues, ensuring timely resolution and alignment
- Host and lead customer visits, providing confidence in programme execution and delivery performance
- Prepare and present customer recovery packs, order book insights, and forecast updates to support relationship management and transparency
- Support order book vs. delivery call-off discrepancies, working with stakeholders to realign plans where needed
- Operational Execution & Performance Management
- Lead execution of all customer orders ensuring alignment with business cases and contractual obligations
- Support internal meetings including Level 3 SQCDP reviews and D1 performance tracking
- Monitor and report on product family performance, anticipating risks, and executing proactive Risk, Issue, and Opportunity Management
- Performance Reporting & PRM Facilitation
- Facilitate and lead Programme Review Meetings (PRM) to ensure programme status is reviewed and actions are defined and executed
- Monitor and report programme performance metrics including delivery adherence, sales progress, and issue resolution status
- Sales, Forecasting & Commercial Control
- Drive and coordinate sales forecasting activities in collaboration with operations and commercial teams
- Challenge and reconcile build rates vs. Aircraft rates, identifying gaps and solutions to optimise performance and resources
- Address and manage aged debt and invoice queries in collaboration with finance and Customer Managers, ensuring timely resolution
Qualifications
- Significant experience in senior programme, operations, or customer leadership roles, preferably within manufacturing, aerospace, or complex engineering environments
- Demonstrated success managing customer relationships, escalations, and programme delivery
- Strong business acumen with the ability to align strategic goals with operational execution
- Proficient in performance management tools (e.g., SQCDP), ERP systems (e.g., SAP), forecasting, and reporting
- Excellent leadership, communication, and stakeholder engagement skills
- Strong analytical, commercial, and decision-making abilities
- Positive attitude
- Proactive Can Do Approach
- Ability to influence others
- Experience of working in a manufacturing environment or similar
- Previous experience with ERP systems (SAP preferred)
- Degree qualified or equivalent experience in a similar role in a manufacturing environment
- Exposure to lean manufacturing principles
- Demonstrated experience of effective stakeholder management
Key Competencies
- Conflict Management
- Business Acumen
- Customer Focus
- Results Driven
- Planning and organising
- Analytical skills
- Perseverance
- Attention to detail
- Works well under pressure
- Be a Team player
- Professional
- Resilient
- To have Integrity
- Respectful to others
- Creative in finding ways to do things better
- Act ethically in all you do
- Collaborate well with others
About Magellan Aerospace
Magellan Aerospace is a global, integrated aerospace company that provides complex assemblies and systems solutions to aircraft and engine manufacturers, defence and space agencies worldwide. The organization officially adopted the name "Magellan Aerospace Corporation" in 1996; deriving it from the intrepid explorer Ferdinand Magellan. His global exploits at the turn of the 15th century established a number of firsts, so the company's vision has been to carry this same legacy into the future of the aerospace industry. At Magellan, we have over 80 years of collective knowledge and experience in the aerospace industry, and believe one truth: People create value. Employees are our greatest resource in working towards a successful future, and together we build professional relationships that thrive. We know that personal development is fundamental to the success of every individual, and every individual is fundamental to the success of our business, so we invest in our employees and provide excellent career progression opportunities. When you are part of Magellan, you are part of the team!
Customer Manager in Wrexham employer: Magellan Aerospace
Contact Detail:
Magellan Aerospace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Manager in Wrexham
✨Tip Number 1
Network like a pro! Reach out to your connections in the aerospace industry and let them know you're on the hunt for a Customer Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Magellan Aerospace thoroughly. Understand their projects, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Think of specific situations where you've demonstrated leadership, problem-solving, and customer engagement skills. This will help you stand out as a results-driven candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Magellan team and ready to contribute to their success.
We think you need these skills to ace Customer Manager in Wrexham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer management and programme delivery. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As a Senior Customer Manager, leadership is key! Use your application to demonstrate your ability to lead teams and manage stakeholder relationships. Share specific examples of how you've successfully navigated challenges in previous roles.
Be Results-Driven: We love candidates who can show a results-oriented mindset. Include metrics or outcomes from your past experiences that illustrate your impact on customer satisfaction and programme success. Numbers speak volumes!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re keen to join our team at Magellan Aerospace!
How to prepare for a job interview at Magellan Aerospace
✨Know Your Programmes Inside Out
Before the interview, make sure you thoroughly understand the key customer programmes you'll be managing. Familiarise yourself with the specific challenges and successes of similar programmes in the aerospace or manufacturing sectors. This will help you demonstrate your strategic leadership skills and show that you're ready to take accountability for programme performance.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've effectively managed relationships with both internal and external stakeholders. Highlight instances where you've resolved escalations or facilitated cross-functional collaboration. This will illustrate your ability to influence others and maintain delivery excellence, which is crucial for the Senior Customer Manager role.
✨Be Ready to Discuss Performance Metrics
Brush up on performance management tools and metrics relevant to the role, such as SQCDP and ERP systems like SAP. Be prepared to discuss how you've monitored and reported on programme performance in the past, and how you can apply this knowledge to drive sales forecasting and operational execution at Magellan Aerospace.
✨Demonstrate a Proactive Mindset
During the interview, convey your proactive 'Can Do' approach by discussing how you've anticipated risks and executed effective recovery plans in previous roles. Share specific examples that showcase your analytical skills and attention to detail, as these are key competencies for success in this position.