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- Tasks: Be the go-to person for customer quality complaints and lead investigations.
- Company: Join Magellan Aerospace, a global leader in aerospace solutions.
- Benefits: Enjoy competitive salary, pension plan, bonuses, and discounts.
- Why this job: Make a real impact in aerospace while developing your career.
- Qualifications: Engineering degree or relevant technical qualifications preferred.
- Other info: Dynamic work environment with excellent growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Magellan Aerospace, Llay Wrexham has an exciting opportunity for a Designated Supplier Quality Representative.
Responsibilities
- Act as the point of contact for the customer for all complaints regarding product quality issues.
- Manage customer complaint handling from receipt through containment/investigation into RCCA and final close out and response back to the customer.
- Conduct the monthly Collaboration meeting and agree ppm score with the customer.
- Represent Magellan Aerospace (UK) Ltd in formal meetings with the customer as required.
- Generate monthly reports/presentation packs/information as required for internal business meetings such as PRM and BU Reviews.
- Generate monthly KPIs to show business performance with respect to customer complaints and business R1.
- Run a regular (daily if required) meeting with the Manufacturing Quality Team to ensure timely progression of live complaints and the discussion and handover of all new complaints for investigation.
- Review completed investigation reports into customer complaints and approve content with adequate 8D steps before closure. Challenge and reject any back to the originator where further work/investigation/detail is required.
- Follow and apply the process defined in the SOP/procedure that governs the customer care/complaints process.
- Maintain the Concerns Log where all complaints are registered, ensuring all fields are completed such as NCR or RDN numbers and that no gaps are evident upon report closure.
- Run or participate in specific Improvement Projects to agreed timescales as agreed with line management where requested.
- Manage and maintain the Goods Return facility, ensuring the safekeeping and timely processing of returned parts/products both in and out of the area.
- Agree any necessary remedial action with the customer and organise it in conjunction with MQ/Production/other stakeholders.
- Liaise with the customer regularly to build a relationship with frequent and efficient communication.
- Provide regular feedback to customers on investigation progress and conclusions.
- Perform any other tasks as delegated by line management.
Position Requirements
Academic: Engineering or technical degree, HND, HNC, ONC, C&G/TEC certification in appropriate engineering discipline.
Professional Accreditations: Essential – Mechanical engineering/craft apprenticeship or training in a technical/engineering environment. Quality investigation and reporting. Familiarity with quality tools (5Y, Ishikawa diagrams, 8D methodology).
Experience in aerospace manufacturing of machining and machining processes, and of treatments processes including special processes, components, sub-assemblies and assemblies. Inspection of parts and product to drawing, standards and specifications. Aerospace assembly processes. Customer-facing experience. Processing of non-conforming parts and completion of NCRs. Experience of CI methodology and tools and participation in CI projects.
Note: Experience of the above preferred but not essential for all categories.
Key Competencies: Attention to detail; technical report writing; reading engineering drawings; robust understanding of quality tools; comfortable in front of the customer and making presentations; diplomacy; experience leading quality investigations into reported non-conformity through structured problem solving (8D, DMAIC); proficiency with MS Office (PowerPoint, Excel, Word).
Personal Attributes: Tenacity, diligence, ability to act on own initiative and without supervision, and ability to work under pressure. Integrity and the ability to clearly communicate and work with others and impart information, whether positive or adverse.
About Magellan
Magellan Aerospace is a global, integrated aerospace company that provides complex assemblies and systems solutions to aircraft and engine manufacturers, defence and space agencies worldwide. The organization adopted the name \”Magellan Aerospace Corporation\” in 1996, deriving it from the intrepid explorer Ferdinand Magellan. The company emphasizes people as its greatest resource and supports career progression opportunities.
Job Details
- Full Time Permanent Contract
- 39 hours per week
- Job location: Llay, Wrexham, LL12 0PB
- Unionised site – works in partnership with Unite the Union
Benefits
- Competitive salary
- Company pension plan
- On site bonus scheme
- Excellent career progression opportunities
- Discounts with selected mobile companies
- Discounts with selected gym membership
- Employee advantages scheme
- Long service awards
- Occupational health and ergonomics focussed
- Extended paid holiday entitlement based on length of service
- Free parking
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Designated Supplier Quality Representative employer: Magellan Aerospace
Contact Detail:
Magellan Aerospace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Designated Supplier Quality Representative
✨Tip Number 1
Get to know the company inside out! Research Magellan Aerospace, their values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Designated Supplier Quality Representative, you'll need to be comfortable discussing quality issues with customers. Role-play potential scenarios with a friend or mentor to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Magellan team. Let's get you that job!
We think you need these skills to ace Designated Supplier Quality Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Designated Supplier Quality Representative role. Highlight your relevant experience in quality management, customer-facing roles, and any specific engineering qualifications that match the job description.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Use it to showcase your understanding of quality tools and methodologies, and how your past experiences align with the responsibilities outlined in the job description.
Showcase Your Problem-Solving Skills: Since the role involves handling customer complaints and conducting investigations, make sure to include examples of how you've successfully resolved issues in the past. We love seeing candidates who can demonstrate their analytical skills and attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Magellan team!
How to prepare for a job interview at Magellan Aerospace
✨Know Your Quality Tools
Familiarise yourself with quality tools like 8D methodology and Ishikawa diagrams. Be ready to discuss how you've used these in past roles, especially in handling customer complaints or quality investigations.
✨Showcase Your Customer-Facing Experience
Prepare examples of your experience dealing with customers, particularly in resolving complaints. Highlight your communication skills and how you build relationships, as this role requires frequent interaction with clients.
✨Demonstrate Attention to Detail
Since this position involves reviewing investigation reports and ensuring compliance with SOPs, be prepared to discuss how you ensure accuracy in your work. Bring examples of how your attention to detail has positively impacted previous projects.
✨Be Ready for Technical Questions
Brush up on your engineering knowledge and be prepared to answer technical questions related to aerospace manufacturing processes. Understanding inspection standards and non-conformance reporting will be crucial, so have relevant experiences ready to share.
