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- Tasks: Lead key customer programmes and ensure delivery excellence in a dynamic aerospace environment.
- Company: Join Magellan Aerospace, a global leader in aerospace solutions with a collaborative culture.
- Benefits: Enjoy work-life balance, mental health support, bonuses, and career development opportunities.
- Why this job: Make a real impact in the aerospace industry while growing your career.
- Qualifications: Experience in senior programme or customer leadership roles, preferably in manufacturing or aerospace.
- Other info: Be part of a team that values personal development and offers excellent career progression.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Magellan Aerospace, Llay Wrexham has an exciting opportunity for a Senior Customer Manager. This is a full-time permanent position (39 hours per week) located in Llay, Wrexham, LL12 0PB. The role requires a proactive and results-oriented individual to lead the successful delivery and execution of key customer programmes.
This role carries full accountability for programme performance and requires close collaboration with internal departments to ensure sales forecasts, delivery targets, customer satisfaction, and commercial obligations are met. As the primary escalation point for internal and external stakeholders, the Senior Customer Manager will drive issue resolution, chair internal reviews, and manage recovery plans to maintain delivery excellence and commercial alignment.
Perks and Benefits:
- A company culture that promotes work-life balance
- Access to mental health support
- Business performance related bonus
- Career development opportunities
- Commitment to continued learning and development
- Perkbox - includes monthly treats and discounts from selected restaurants, cinemas, shops etc.
- Long Service Awards
- Enhanced Holiday Entitlement based on length of service
- Free parking
- 25% off local gym membership
Essential Responsibilities:
- Strategic Leadership & Governance: Hold overall accountability for assigned programmes, ensuring delivery to schedule, cost, and quality requirements. Facilitate and chair regular D1 and internal programme meetings, ensuring risks, actions, and opportunities are tracked and managed effectively. Support and influence cross-functional collaboration between planning, operations, commercial, and finance teams to ensure programme success.
- Customer Engagement & Escalation Management: Act as the primary escalation point for customer and internal programme issues, ensuring timely resolution and alignment. Host and lead customer visits, providing confidence in programme execution and delivery performance. Prepare and present customer recovery packs, order book insights, and forecast updates to support relationship management and transparency. Support order book vs. delivery call-off discrepancies, working with stakeholders to realign plans where needed.
- Operational Execution & Performance Management: Lead execution of all customer orders ensuring alignment with business cases and contractual obligations. Support internal meetings including Level 3 SQCDP reviews and D1 performance tracking. Monitor and report on product family performance, anticipating risks, and executing proactive Risk, Issue, and Opportunity Management.
- Performance Reporting & PRM Facilitation: Facilitate and lead Programme Review Meetings (PRM) to ensure programme status is reviewed and actions are defined and executed. Monitor and report programme performance metrics including delivery adherence, sales progress, and issue resolution status.
- Sales, Forecasting & Commercial Control: Drive and coordinate sales forecasting activities in collaboration with operations and commercial teams. Challenge and reconcile build rates vs. Aircraft rates, identifying gaps and solutions to optimise performance and resources. Address and manage aged debt and invoice queries in collaboration with finance and Customer Managers, ensuring timely resolution.
Position Requirements:
Essential Criteria:
- Significant experience in senior programme, operations, or customer leadership roles, preferably within manufacturing, aerospace, or complex engineering environments.
- Demonstrated success managing customer relationships, escalations, and programme delivery.
- Strong business acumen with the ability to align strategic goals with operational execution.
- Proficient in performance management tools (e.g., SQCDP), ERP systems (e.g., SAP), forecasting, and reporting.
- Excellent leadership, communication, and stakeholder engagement skills.
- Strong analytical, commercial, and decision-making abilities.
- Positive attitude and proactive Can Do Approach.
- Ability to influence others.
Desirable Criteria:
- Experience of working in a manufacturing environment or similar.
- Previous experience with ERP systems (SAP preferred).
- Degree qualified or equivalent experience in a similar role in a manufacturing environment.
- Exposure to lean manufacturing principles.
- Demonstrated experience of effective stakeholder management.
Key Competencies:
- Conflict Management
- Business Acumen
- Customer Focus
- Results Driven
- Planning and organising
- Analytical skills
- Perseverance
- Attention to detail
- Works well under pressure
- Be a Team player
- Professional
- Resilient
Personal Attributes:
- To have Integrity
- Respectful to others
- Creative in finding ways to do things better
- Act ethically in all you do
- Collaborate well with others
Magellan Aerospace is a global, integrated aerospace company that provides complex assemblies and systems solutions to aircraft and engine manufacturers, defence and space agencies worldwide. The organization officially adopted the name “Magellan Aerospace Corporation” in 1996; deriving it from the intrepid explorer Ferdinand Magellan. His global exploits at the turn of the 15th century established a number of firsts, so the company’s vision has been to carry this same legacy into the future of the aerospace industry. At Magellan, we have over 80 years of collective knowledge and experience in the aerospace industry, and believe one truth: People create value. Employees are our greatest resource in working towards a successful future, and together we build professional relationships that thrive. We know that personal development is fundamental to the success of every individual, and every individual is fundamental to the success of our business, so we invest in our employees and provide excellent career progression opportunities. When you are part of Magellan, you are part of the team!
Note: Magellan may use an approved Artificial Intelligence (AI) note-taking tool to support the initial screening stage of its recruitment and selection process. All AI use is performed in accordance with Magellan’s privacy policies. Personal information associated with any job application will not be shared with or retained by any third party. Magellan reserves the ultimate discretion to determine which applications proceed through the initial screening process.
Confidentiality: Magellan Aerospace respects the privacy and confidentiality of personal information provided by candidates and shall not disclose to any external parties unless legislated. Thank you for considering this exciting opportunity. This document is intended to provide the reader with information and is not a contractual document. Some of the material therefore may be subject to change.
Senior Customer Manager employer: Magellan Aerospace Limited
Contact Detail:
Magellan Aerospace Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Magellan Aerospace on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Magellan values integrity and collaboration, so think of examples from your past that showcase these traits. We want to see how you fit into their team!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Structure your responses around Situation, Task, Action, and Result. This will help you articulate your experience clearly and effectively during interviews.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a positive impression. Plus, it shows you’re proactive, which is exactly what they’re looking for!
We think you need these skills to ace Senior Customer Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Manager role. Highlight your relevant experience in customer management and programme delivery, and don’t forget to mention any specific achievements that align with the job description.
Showcase Your Leadership Skills: As a Senior Customer Manager, you'll need to demonstrate strong leadership abilities. Use your application to share examples of how you've successfully led teams or projects in the past, especially in complex environments like manufacturing or aerospace.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make your skills and experiences stand out. Remember, we want to see your strengths without wading through unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Magellan Aerospace Limited
✨Know Your Programmes Inside Out
Before the interview, make sure you thoroughly understand the key customer programmes you'll be managing. Familiarise yourself with their objectives, timelines, and any potential challenges. This will not only show your commitment but also help you discuss how you can drive successful delivery.
✨Showcase Your Leadership Skills
As a Senior Customer Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams or projects in the past, particularly in resolving escalations or driving cross-functional collaboration. Highlight your proactive approach and ability to influence others.
✨Prepare for Performance Metrics Discussion
Be ready to discuss performance management tools and metrics relevant to the role, such as SQCDP and ERP systems like SAP. Think about how you've used these tools in previous roles to monitor and report on programme performance, and be prepared to share specific examples.
✨Engage with Customer Focus
Customer engagement is key in this role. Prepare to talk about your experience in managing customer relationships and how you've handled escalations effectively. Show that you understand the importance of customer satisfaction and how it aligns with commercial success.