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- Tasks: Provide top-notch IT support and manage incidents for our user community.
- Company: Join Magellan Aerospace, a leader in the aerospace industry with a collaborative culture.
- Benefits: Enjoy work-life balance, mental health support, bonuses, and discounts on local treats.
- Why this job: Kickstart your career in IT while making a real impact in a dynamic environment.
- Qualifications: 1 year of IT support experience and strong customer service skills are preferred.
- Other info: Opportunities for career development and hands-on experience with cutting-edge technology.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Overview
Position: IT Support Analyst
Company: Magellan Aerospace, Llay Wrexham
Job Type: Full time, 3 month temporary position
Working Week: Monday – Friday
Location: Llay, Wrexham, LL12 0PB
Note: Unionised site – works in partnership with Unite the Union.
Role Summary
The IT Support Analyst’s role is to provide a first point of contact and a high level of customer service to our user community. This will include incident tracking and management, first and second line support. Close liaison with other members of the IT team both in person and remotely is required to ensure appropriate resources are allocated to resolve incidents in acceptable timeframes.
Perks And Benefits
- A company culture that promotes work life balance
- Access to mental health support
- Business performance related bonus
- Career development opportunities
- Commitment to continued learning and development
- Perkbox - includes monthly treats and discounts from selected restaurants, cinemas, shops etc
- Long Service Awards
- Enhanced Holiday Entitlement based on length of service
- Free parking
- 25% off local gym membership
Essential Responsibilities
- Incident tracking, recording and management
- First and second line support for all aspects of IT.
- Opportunities to develop knowledge and take on more responsibilities as knowledge/experience grows
- Build, configure and support desktops, laptops, mobile phones, shop floor CNC machines
- User account setup and password management. Active Directory etc
- Software and Hardware Asset Management
- Provide orientation and training to non-technical colleagues and end users
- Hands-on experience of as many of the following aspects of IT as possible:
- Desktops, laptops, Windows tablets, Samsung mobile devices
- A Microsoft environment; Windows, Office
- Local data networks (including copper and fibre cabling, hubs, switches, routers, wireless access points) and integration with Wide Area Networks
- Printers, scanners and document centres/multi-function devices
- Cybersecurity standards with regards to regulatory frameworks e.g. ISO 27001, PART-IS, NIST SP 800-171, CMMC 2.0
Position Requirements
- Academic: Relevant higher education or degree is desirable
- Professional Accreditations: Recognised technical accreditations are desirable but not essential
- Experience: Minimum 1 year’s relevant IT support experience. Broad experience of IT infrastructure highly desirable. Aerospace experience not essential but advantageous
Key Competencies
- Strong customer service orientation
- Excellent verbal and written communication
- Broad range of technical skills
- Ability to prioritise work and meet challenging deadlines
- Ability to work both unsupervised and as an active member of a collaborative team
- Keen attention to detail
- Proven analytical and creative problem-solving abilities
Other Skills/Abilities
- Numerate and financially aware
- Self-motivated and able to work on own initiative
- Keen to learn new skills and be aware of latest technologies and trends
- Open to new ideas
Personal Attributes
- Friendly and approachable
- Flexibility – willingness to travel and support sites in UK & Europe and work flexible hours when required by demands of the job e.g. breakdowns, upgrades
About us
Magellan Aerospace is a global, integrated aerospace company that provides complex assemblies and systems solutions to aircraft and engine manufacturers, defence and space agencies worldwide. The organization officially adopted the name “Magellan Aerospace Corporation” in 1996; deriving it from the intrepid explorer Ferdinand Magellan. His global exploits at the turn of the 15th century established a number of firsts, so the company’s vision has been to carry this same legacy into the future of the aerospace industry. At Magellan, we have over 80 years of collective knowledge and experience in the aerospace industry, and believe one truth: People create value. Employees are our greatest resource in working towards a successful future, and together we build professional relationships that thrive. We know that personal development is fundamental to the success of every individual, and every individual is fundamental to the success of our business, so we invest in our employees and provide excellent career progression opportunities. When you are part of Magellan, you are part of the team!
Confidentiality
Magellan Aerospace respects the privacy and confidentiality of personal information provided by candidates and shall not disclose to any external parties unless legislated. Thank you for considering this exciting opportunity. This document is intended to provide the reader with information and is not a contractual document. Some of the material therefore may be subject to change.
IT Support Analyst employer: Magellan Aerospace Limited
Contact Detail:
Magellan Aerospace Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Magellan Aerospace on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. We should be ready to showcase our problem-solving skills and customer service orientation, as these are key for the role.
✨Tip Number 3
Don’t forget to highlight our hands-on experience with various IT systems during interviews. The more we can demonstrate our technical skills and adaptability, the better!
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in joining the Magellan team.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight relevant experience and skills that match the job description, like your customer service orientation and technical abilities. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for Magellan Aerospace. Keep it friendly and professional – we love a personal touch!
Show Off Your Technical Skills: In your application, don’t forget to mention any specific technical skills or experiences you have, especially with tools and systems mentioned in the job description. We’re keen to know about your hands-on experience with desktops, networks, and cybersecurity standards.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Magellan Aerospace Limited
✨Know Your Tech
Brush up on your technical skills related to desktops, laptops, and mobile devices. Familiarise yourself with the Microsoft environment and local data networks, as these are crucial for the IT Support Analyst role.
✨Customer Service is Key
Since this role involves a high level of customer service, practice how you would handle various user queries. Think about how to communicate technical information clearly and effectively to non-technical colleagues.
✨Show Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved IT issues. Highlight your analytical and creative problem-solving abilities, as these will be essential in managing incidents and providing support.
✨Be Ready to Learn
Express your eagerness to learn new skills and stay updated with the latest technologies. Mention any relevant courses or certifications you’re pursuing, as this shows your commitment to personal development and aligns with the company's values.
