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- Tasks: Lead the Airport Hospitality Team and ensure seamless operations in a vibrant environment.
- Company: Join CAVU, a dynamic player in airport hospitality with a focus on innovation.
- Benefits: Enjoy discounts, career development, meals on duty, and a supportive work culture.
- Why this job: Make a real impact in travel experiences while growing your career in hospitality.
- Qualifications: Experience in hospitality management and strong leadership skills are essential.
- Other info: Diverse team culture with opportunities for personal growth and community involvement.
The predicted salary is between 30000 - 40000 £ per year.
Based at Manchester Airport
Permanent contract
40 hours per week
£35,749.20 per annum
Why CAVU? For airports, for partners, for people. We are CAVU. Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands - who together drive market leading passenger spend for airports across the world - we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow. Our name is taken from the aviation, meteorology term, 'Ceiling and Visibility Unlimited', which designates the perfect flying condition. More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.
The role
We are currently recruiting for a Duty Manager to join our Airport Hospitality Team. Duties will include:
- Being the point of escalation, as the senior manager on site, for any complaints within the lounge
- Responsible for ensuring the requirements for food hygiene are implemented and instilled in the team
- Responsible for all operational requirements including, (but not exhaustive), appropriate staffing levels against business volume, deployment of team members, appropriate rotation of staff to ensure skill maintenance, table/customer planning, reception processes, daily banking including investigations following discrepancies
- Working with the Kitchen Manager and responsible for efficient stock ordering, stock control, invoicing and ensuring receipt of deliveries are managed and recorded daily in line with MAG policy
- Accountable for the legislative requirements of the lounge/F&B area, including Health & Safety, food hygiene and serving of alcohol
- Responsible for the correct handling of waste in line with Lounge and airport requirements
- To assist with the preparing of staff rotas, timesheets and absence administration
- Responsible for any other reasonable requests as designated by management
What will make you successful in the role?
- A solid background in the hospitality sector, with a proven track record
- Experience of managing catering teams either in house or via contracted providers
- Successfully managed budgets, capable of prioritising spend, driving profit and identifying cost efficiencies
- Computer literacy on mainstream PC applications including Microsoft office
- Ability to lead, inspire and motivate a diverse team with fairness and empathy, having courageous performance discussions as appropriate
- Able to create a culture of results within a high pressured environment through a strong team spirit & is highly organised in working style, prioritising, scheduling and delegating with skill
- Takes ownership, is committed to achieving growth by creating a culture of innovation commitment and engagement
- Food Hygiene level 3 or above would be an advantage
- Know the key principles of risk assessment and how to identify, plan for and minimise risks to the service and operation.
Benefits:
- Access to our employee rewards portal with discounts and savings
- 24hour Employee Assistance Programme
- Pension scheme which doubles your contribution
- Fantastic career development opportunities – We are the UK's largest Airport Operator
- Tax free Airside shopping in our departure lounge
- Meals on duty
How do I apply?
Please submit your up-to date CV and a covering letter detailing how you meet the role criteria.
Equal Opportunities & Reasonable Adjustments
We're building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We're on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there's space for your unique strengths to shine. Whether this is your first role or your next big step, we want to hear from you – even if you don't think you tick every box. What matters most is what you bring. We're proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We're committed to helping you perform at your best. At MAG, every journey matters. Our Colleague Communities play a big part in that: Women's Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.
Duty Manager in Manchester employer: Mag
Contact Detail:
Mag Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at CAVU or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching CAVU's values and recent projects. Show us that you’re not just another candidate; you’re genuinely interested in what we do and how you can contribute to our mission.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your passion for hospitality and teamwork come across!
✨Tip Number 4
Follow up after your interview with a thank-you note. It’s a simple gesture that shows your appreciation and keeps you fresh in our minds as we make our decision. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Duty Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Duty Manager role. Highlight your experience in hospitality and any relevant management skills. We want to see how you can bring your unique strengths to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain how your background aligns with the role's requirements. Be genuine and let us know why you're excited about joining CAVU.
Showcase Your Leadership Skills: As a Duty Manager, you'll need to lead and inspire a diverse team. In your application, share examples of how you've successfully managed teams in high-pressure environments. We love to see that team spirit!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Mag
✨Know Your Hospitality Stuff
Make sure you brush up on your hospitality knowledge, especially around food hygiene and customer service. Be ready to discuss your previous experience managing catering teams and how you've handled complaints in high-pressure situations.
✨Showcase Your Leadership Skills
CAVU is looking for someone who can lead and inspire a diverse team. Prepare examples of how you've motivated your team in the past, especially during busy periods. Think about times when you've had to have tough performance discussions and how you approached them.
✨Understand the Operational Side
Familiarise yourself with operational requirements like staffing levels, stock control, and budgeting. Be prepared to discuss how you've managed these aspects in previous roles and any strategies you've used to drive profit and identify cost efficiencies.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about potential challenges you might face as a Duty Manager at an airport lounge and how you would handle them. This could include dealing with customer complaints or ensuring compliance with health and safety regulations.
