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- Tasks: Provide tech support and maintain computer systems at Stansted Airport.
- Company: Join MAG, the largest UK-owned airport operator serving millions of passengers.
- Benefits: Enjoy a competitive salary, pension contributions, 24 days holiday, and company discounts.
- Why this job: Kickstart your career in tech with hands-on training and a Level 3 qualification.
- Qualifications: Basic IT knowledge and effective communication skills required.
- Other info: Dynamic work environment with opportunities for growth and learning.
The predicted salary is between 21000 - 21000 £ per year.
Location: Stansted Airport
Function: Technology IT Services
Apprentice Salary Starting at: £21,000
Contract information:
- 36.25 Hours (Full Time)
- Initial 18-month fixed contract starting ASAP
- Annual salary increases throughout the apprenticeship
Why MAG?
At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate.
We recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to creating environments in which our people can thrive. You’ll also have access to some great benefits including:
- 6% company contribution pension
- 24 days holiday plus bank holidays
- Free parking
- Subsidised public transport
- Huge range of company discounts
The role
At MAG, Information and Communication Technology (ICT) Service Operative apprentice is responsible for providing technical support and maintenance for an organisation's computer systems, networks, and other technology-based equipment.
Our Service Operative Apprentice will also provide technical assistance to users, monitor network performance, and ensure security and data backup procedures are in place. The goal of an ICT Service Operative is to ensure the smooth operation and maintenance of an organization's technology infrastructure, and to provide effective support to users. The successful applicant will receive on-the-job training from experienced ICT Service Operatives and participate in structured learning sessions to gain the skills and knowledge needed to perform the role effectively.
On completion of the apprenticeship, you will be awarded with a Level 3 Information Communication Technician qualification.
Below are some of the things you can expect to learn on this apprenticeship:
- Install software upgrades
- Test and evaluate system performance
- Use system data to identify solutions
- Escalate problems in line with procedures
- Use basic scripting to execute tasks
- Carry out routine system maintenance checks
- Follow the necessary security procedures
What will make you successful in the role?
Successful candidates will possess:
- Basic understanding of computer hardware and software, including things like operating systems, networks, and security
- Effective communication and team working skills, with the ability to work across all levels of our business and maintain a strong customer/client focus.
- Be able to diagnose and solve technical problems and be able to explain technical issues to non-technical people
- Detail-oriented and focused on quality and customer satisfaction and be willing to continuously learn and improve your skills with new technologies.
Minimum Requirements:
- English & Maths GCSEs grades 9-4
- A Levels (or equivalent) grades A-C/Pass, preferably in Computer or Technology related subjects
- Must live in England and have the right to work in the UK (Government funding requirement)
- Must be able to work shift work and travel to and from Manchester airport outside normal working hours.
Apprentice Service Operative in London employer: Mag
Contact Detail:
Mag Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Service Operative in London
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or even online webinars related to technology and IT services. The more people you connect with, the better your chances of hearing about job openings before they’re advertised.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or call can show your enthusiasm and keep you on their radar. Plus, it gives you a chance to ask any questions about the role.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to the ICT field. We recommend doing mock interviews with friends or family to build your confidence and get feedback.
✨Tip Number 4
Check out our website for the latest opportunities at MAG. Applying directly through us not only shows your interest but also gives you access to exclusive roles that might not be listed elsewhere!
We think you need these skills to ace Apprentice Service Operative in London
Some tips for your application 🫡
Show Your Passion for Technology: Let us see your enthusiasm for technology in your application! Share any relevant experiences or projects that highlight your interest in computer systems and networks. We love candidates who are eager to learn and grow in the tech field.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Apprentice Service Operative role. Highlight your skills and experiences that align with the job description, especially your understanding of hardware, software, and customer service. This shows us you’re serious about joining our team!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language to explain your technical skills and experiences. Remember, we want to understand your background without getting lost in jargon!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Mag
✨Know Your Tech Basics
Brush up on your understanding of computer hardware, software, and networks. Be ready to discuss how these elements work together and be prepared to explain technical concepts in simple terms. This will show that you can communicate effectively with both technical and non-technical team members.
✨Show Your Problem-Solving Skills
Think of examples where you've diagnosed and solved technical issues, even if they were minor. During the interview, share these experiences to demonstrate your analytical skills and ability to troubleshoot. Employers love candidates who can think on their feet!
✨Emphasise Teamwork and Communication
Since this role involves working closely with others, highlight your teamwork and communication skills. Prepare to discuss how you've collaborated with peers or helped customers in the past. This will help them see you as a great fit for their team-oriented environment.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the apprenticeship and the company culture at MAG. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer and make a memorable impression.