At a Glance
- Tasks: Lead airport operations, ensuring safety and exceptional customer service 24/7.
- Company: Join MAG, the UK's largest airport operator with a community-focused culture.
- Benefits: Enjoy flexible pension plans, free parking, discounts, and volunteering days.
- Other info: Be part of a diverse team committed to sustainability and community engagement.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in people leadership and knowledge of airport operations required.
The predicted salary is between 38257 - 46759 £ per year.
Contract: Full-time Permanent
Based: East Midlands Airport
Hours: 42 per week
Shift Pattern: 2 days, 2 nights, 4 days off 07.00 - 19.00 & 19.00hrs - 07.00hrs
Every year, East Midlands Airport connects over 4 million passengers with more than 80 destinations across Europe, while also being the UK’s number one provider of freight services. We are proud to be part of the Manchester Airports Group, the largest UK-owned airport operator. East Midlands Airport supports over 6,000 local jobs and contributes around £300 million each year to the local economy.
As part of the East Midlands Freeport, the airport also has an important role in supporting investment, growth and future employment across the region. Despite the scale and complexity of our operation, East Midlands Airport is a community with people at its heart. Customer service is central to what we do, and every colleague plays a part in connecting people and businesses with destinations across the globe.
We offer a unique working environment, strong team camaraderie, exceptional training and long-term career opportunities. Join MAG and make the journey. Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.
At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues, we are committed to building inclusive environments in which our people can thrive.
You’ll also have access to some great benefits including:
- Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
- Free parking
- Subsidised public transport
- Huge range of company discounts
- Free Virtual GP service, available 24 hours a day, 7 days a week
- Care Concierge service
- Two volunteering days per year
A fantastic opportunity has arisen to join our Operations team as an Airport Duty Manager. Reporting to the Head of Command and Control, you will be responsible for the effective management and delivery of airport operations, 24 hours a day, seven days a week. You will coordinate the safe and efficient operation of the airside, landside, and terminal environments while ensuring a high standard of customer service is delivered by EMA colleagues and business partners.
This is a highly visible operational leadership role with overall safety coordination responsibilities. You will be authorised to take proportionate action to avert incidents, protect people, property and equipment, safeguard the airport’s reputation and maintain the immediate safety of aircraft operations. You will consult the Aerodrome Accountable Manager and draw on appropriately competent subject-matter experts when making operational decisions. The role operates within a 24/7 roster, so flexibility to work the required shift pattern is essential.
The Role
- Lead the day-to-day airport operation, maintaining a holistic view and deploying resources to the areas of greatest operational need.
- Overseeing critical landside, terminal and airside functions to maintain a safe, secure and efficient operation.
- Initiating emergency and contingency procedures, coordinating the operational response and minimising disruption in line with the Aerodrome Emergency Plan.
- Provide clear command, control and general operational communications during disruption, emergencies and relevant security incidents.
- Delivering terminal service levels, key performance indicators and a consistently high-quality passenger experience.
- Working closely with airlines, ground handling agents, retailers, cleaning contractors, emergency services, regulators and other internal and external stakeholders.
- Leading, coordinating and motivating the duty team, including shift briefings, performance management, coaching and colleague development.
- Ensuring contractors and maintenance teams work in accordance with regulatory and local safety procedures, including permits to work and the safe return of operational areas.
- Maintaining operational documentation and standard operating procedures so they remain compliant, current and effectively communicated.
- Drive operational resilience and continuous improvement by recording service failures, identifying learning and putting effective rectification plans in place.
What will make you successful
- Strong people leadership experience within diverse, multi-functional teams, balancing safety, customer service, operational efficiency and commercial priorities.
- Demonstrable experience of performance management, coaching colleagues and leading teams through change.
- Sound knowledge of airport and passenger operations, including the regulatory requirements associated with aerodrome licensing.
- Knowledge of relevant local procedures, including the Aerodrome Manual, Airside Operational Instructions and Emergency Orders for East Midlands Airport.
- Excellent written and verbal communication skills, with the ability to produce clear, complex reports and interpret operational data reliably.
- A proven ability to manage multiple stakeholders, implement organisational change and deliver continuous improvement initiatives.
- The resilience, judgement and confidence to interpret operational information, make timely decisions, remain accountable and lead effectively during challenging situations.
- Put safety and security first, taking personal responsibility and championing safe working practices.
- Inspire confidence through visible, authentic and technically credible leadership.
- Build strong relationships across functions and with business partners to create one coordinated airport operation.
- Encourage new ideas, continuous improvement and personal accountability.
- Create a positive team culture in which colleagues are supported, challenged and recognised.
Equal Opportunities & Reasonable Adjustments
We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine. Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring. We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best. At MAG, every journey matters.
Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.
Airport Duty Manager in Kegworth employer: MAG
CAVU is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for the Head of Portfolio Management & Governance to thrive. With a hybrid work model based at Manchester Airport, employees enjoy a supportive environment that prioritises personal growth, offers extensive benefits including a generous holiday allowance and wellness initiatives, and encourages meaningful contributions to transforming airport travel experiences. Join us to be part of a dynamic team where your strategic insights will directly impact our ambitious goals and enhance the travel experience for all.
StudySmarter Expert Advice🤫
We think this is how you could land Airport Duty Manager in Kegworth
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like MAG.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by MAG. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Airport Duty Manager in Kegworth
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at MAG, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at MAG and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into MAG. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at MAG
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at MAG.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to MAG.
