At a Glance
- Tasks: Provide exceptional customer service in our award-winning airport lounges.
- Company: Join CAVU, a leading name in airport hospitality with a focus on seamless travel experiences.
- Benefits: Enjoy competitive pay, discounts, career development, and free meals on duty.
- Other info: Flexible shifts available; must be 18+ to serve alcohol.
- Why this job: Be part of a dynamic team creating unforgettable travel moments for passengers.
- Qualifications: Customer service experience and a passion for teamwork are essential.
The predicted salary is between 13.45 - 13.45 £ per hour.
- Summary
- Hospitality Host
- Based at Bristol Airport
- Permanent & Temporary contract until 31st October 2025
- Full-time & Part time available
- Salary £13.45 per hour
Why MAG?
For airports, for partners, for people. We are CAVU.
Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands - who together drive market leading passenger spend for airports across the world - we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow.
From our revenue accelerating single platform technology, Propel, through to our world class hospitality venues including Hangar, 1903 and Escape Lounges - our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.
Our name is taken from the aviation, meteorology term, 'Ceiling and Visibility Unlimited', which designates the perfect flying condition.
More than just a name, CAVU is our mindset.
It represents all that we stand for.
Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.
Together, we can reach new heights. Together, we are CAVU
The role
We are currently recruiting for Hospitality Hosts to join our Airport Hospitality Team.
Our award-winning airport lounges offer an unrivalled passenger experience and are ranked as the number one common-use lounge in the US across Trip Advisor, Google, Yelp! and Facebook reviews.
- Principal Accountabilities
- Provide a meet and greet service to users of the Lounges, dealing courteously and efficiently to ensure a world class level of customer service
- Ensure Lounge facilities are maintained to a high standard and consistently presented in line with the Standards of Operations, carrying out the required daily standards check.
Deal with and report on any discrepancies, together with recommendations for solution.
- Ensure accurate records are maintained of all Lounge customers including. Maintain the database of all bookings.
- Take monies (credit/debit cards and cash) for direct bookings either by telephone or on the day of travel and reconcile all monies taken.
- Prepare and serve alcoholic and non-alcoholic beverages in according to the product directions and in accordance with the alcohol licence.
- Assist with clearing and organising the lounge ensuring a high standard of hygiene in the preparation, service, and guest areas.
- Maintain stock levels, date and rotation and replenish food and beverage buffet service in the lounge.
- To dispose of waste, including recycling, in the appropriate manner and if required to remove it to the designated location.
- Provide assisted service to guests during their stay with business services.
Perform 'back of house' duties when catering staff members are not present or are busy.
Back of house include but are not limited to, restocking of food & beverages in the lounges, clearing tables, loading/unloading the dishwasher, rotating stock, and keeping the kitchen and lounges clean and tidy.
What will make you successful in the role?
We are looking for someone who has/is
- A solid background in general customer service, hospitality or retail
- A team player with an absolute first-class approach to customer service
- Numerical and analytical skills
- Computer literate on mainstream PC applications including Microsoft office
- Experience of working on own initiative, capable of building solid and beneficial relationships both internally and externally
- Willing to work on a flexible basis
Please note you must be a minimum of 18 years old to comply with our alcohol service policy.
You will be required to work a range of shifts. Early shifts can start as early as 3am and late shifts finishing as late as 8pm. Our Lounges are open 7 days a week.
Benefits
- As a CAVU employee you will have access to some great benefits including:
- Access to our employee rewards portal with discounts and savings
- 24hour Employee Assistance Programme
- MAG Pension scheme which doubles your contribution
- Fantastic career development opportunities - We are the UK's largest Airport Operator!
- Tax free Airside shopping in our departure lounge
- Meals on duty
- Free shuttle bus (A1 Flyer) from the city centre to the airport
- Equal Opportunities & Reasonable Adjustments
At MAG we believe in the importance of diversity & inclusion for all.
We are committed to creating a workforce that is reflective of our society.
As such we welcome applications from candidates from all backgrounds.
We're also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.
As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum.
Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.
You can contact the team by emailing HR. Recruitment@MAGAirports. com
Our Colleague Resource Groups include: Women's Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity
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Host employer: MAG
MAG is an exceptional employer, offering a dynamic work environment where innovation meets operational excellence. With a strong focus on employee growth and development, we provide comprehensive training and support to help you thrive in your role as a Technical Operations Engineer. Our commitment to a collaborative culture ensures that every team member's contributions are valued, making it a rewarding place to work in the fast-paced airport setting.
StudySmarter Expert Advice🤫
We think this is how you could land Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like MAG. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to MAG
Don't be shy about reaching out to MAG directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about MAG and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at MAG
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
