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For Companies At a Glance
- Tasks: Welcome guests and ensure a first-class experience in our airport lounges.
- Company: CAVU creates seamless travel experiences at airports worldwide, combining hospitality with cutting-edge technology.
- Benefits: Enjoy free parking, discounts on transport, career development, and tax-free shopping.
- Why this job: Join a dynamic team in a vibrant environment, perfect for those passionate about customer service.
- Qualifications: Must be 18+, with hospitality experience and a knack for excellent customer service.
- Other info: Flexible shifts available; early starts and late finishes required.
Summary
- Aether Hospitality Host
- Based at Manchester Airport – Aether \’The Private Terminal\’
- Permanent contract
- 24 hours
- £14.34 per hour (including 17.5% shift allowance)
Why CAVU?
Recruiting now for our exclusive private terminal Aether (previously known as PremiAir) at Manchester Airport.
Positioned in a contemporary, self-contained, private space, completely away from the main airport terminal, Aether elevates every sense of the airport journey, even the functional, including check-in, security and private parking. Designed with meticulous attention to detail, Aether boasts a curated menu, panoramic runway views, and dedicated staff attending to guests\’ needs.
Aether is MAG\’s most premium guest journey. You will be an integral part of delivering a seamless, effortless, and elevated 5* travel experience.
The role
We are currently recruiting for a Lounge Host to join our Aether Hospitality Team. Aether provides our guests with the very best start to their journey.
Duties will include:
- Provide a meet and greet service to Aether guests, dealing courteously and efficiently to ensure a world class level of customer service.
- Ensure Lounge facilities are maintained to a high standard and consistently presented in line with the Standards of Operations, carrying out the required Daily, Weekly and Monthly standards check.
- Prepare and serve alcoholic and non-alcoholic beverages in according to the product directions and in accordance with the alcohol licence.
- Ensuring guests abide by airline regulations (e.g. cabin and hold baggage allowances) at all times.
- Liaising with airlines, handling agents and the Single Provider Team to arrange the hand off of guests and their bags.
- Explaining all aspects of the Aether journey to guests including preparing them for security screening.
- Assist with clearing and organising the Aether lounge ensuring a high standard of hygiene in the preparation, service and guest areas.
- Maintain stock levels, date and rotation of the hot and cold beverage service in the aether lounge.
- Perform kitchen duties including but are not limited to, restocking of food & beverages in the lounge, clearing tables, loading/unloading the dishwasher, rotating stock, and keeping the kitchen and lounges clean and tidy and reception duties.
What will make you successful in the role?
- A solid background in hospitality and service sectors, with a proven track record of high end delivery
- A team player with an absolute first class approach to customer service
- Experienced in and with demonstrable examples of flexibility across long shifts
- Computer literate on mainstream PC applications including Microsoft office
- Experience of working on own initiative, capable of building solid and beneficial relationships both internally and externally
- Understand food hygiene responsibilities (will be trained to level 1)
Please note you must be a minimum of 18 years old to comply with our alcohol service policy.
Flexibility is required as early shifts can start as early as 3.30am and late shifts can finish as late as 10.00pm. Aether is open 7 days a week.
Benefits:
As a CAVU employee you will have access to some great benefits including:
- Access to our employee rewards portal with discounts and savings
- MAG Pension scheme which doubles your contribution
- Fantastic career development opportunities
- Meals on duty
How do I apply?
Please submit your up-to date CV and a covering letter via our website detailing how you meet the role criteria.
Equal Opportunities & Reasonable Adjustments
We\’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We\’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there\’s space for your unique strengths to shine.
Whether this is your first role or your next big step, we want to hear from you – even if you don\’t think you tick every box. What matters most is what you bring.
We\’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We\’re committed to helping you perform at your best.
At MAG, every journey matters. Our Colleague Communities play a big part in that: Women\’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.
Hospitality Host employer: Mag
Contact Detail:
Mag Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Host
✨Tip Number 1
Familiarise yourself with CAVU's values and mission. Understanding their commitment to providing seamless travel experiences will help you align your answers during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Highlight your customer service experience in hospitality settings. Be ready to share specific examples of how you've gone above and beyond for guests, as this role requires a first-class approach to customer service.
✨Tip Number 3
Prepare to discuss your flexibility and adaptability. Since the role involves varying shifts and responsibilities, showcasing your ability to handle different situations and work well under pressure will set you apart.
✨Tip Number 4
Research the specific lounges you'll be working in, like Escape Lounge and 1903 Lounge. Knowing their unique offerings and atmosphere can help you engage more effectively during interviews and show your genuine interest in the position.
We think you need these skills to ace Hospitality Host
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Hospitality Host position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in hospitality and customer service. Use bullet points to make it easy to read, and include specific examples of how you've delivered high-quality service in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of CAVU that resonate with you, such as their commitment to customer service and creating enjoyable travel experiences. Be sure to explain why you would be a great fit for their team.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Mag
✨Showcase Your Customer Service Skills
As a Hospitality Host, your ability to provide exceptional customer service is crucial. Prepare specific examples from your past experiences where you went above and beyond for a customer, demonstrating your commitment to creating a first-class experience.
✨Familiarise Yourself with CAVU's Values
Understanding CAVU's mission and values will help you align your answers during the interview. Research their hospitality venues and be ready to discuss how you can contribute to their goal of seamless travel experiences.
✨Demonstrate Flexibility and Teamwork
The role requires flexibility in working hours and being a team player. Be prepared to discuss situations where you adapted to changing circumstances or collaborated effectively with colleagues to achieve a common goal.
✨Prepare for Practical Scenarios
You may be asked to handle hypothetical situations related to customer service or operational challenges. Think through potential scenarios, such as dealing with a dissatisfied guest or managing stock levels, and outline how you would approach these situations.
