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- Tasks: Welcome guests and ensure a top-notch experience in our airport lounges.
- Company: Join the UK's largest Airport Operator, renowned for award-winning lounges.
- Benefits: Enjoy discounts, a pension scheme, career growth, and free airport shuttle.
- Why this job: Be part of a dynamic team delivering exceptional service in a vibrant environment.
- Qualifications: Customer service experience and a positive attitude are essential; must be 18+.
- Other info: Flexible shifts available, including early mornings and late evenings.
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We are currently recruiting for Hospitality Hosts to join our Airport Hospitality Team. Our award-winning airport lounges offer an unrivalled passenger experience and are ranked as the number one common-use lounge in the US across TripAdvisor, Google, Yelp! and Facebook reviews.
Principal Accountabilities include:
- Provide a meet and greet service to users of the Lounges, dealing courteously and efficiently to ensure a world class level of customer service.
- Ensure Lounge facilities are maintained to a high standard and consistently presented in line with the Standards of Operations, carrying out the required daily standards check. Deal with and report on any discrepancies, together with recommendations for solutions.
- Ensure accurate records are maintained of all Lounge customers, including maintaining the database of all bookings.
- Take monies (credit/debit cards and cash) for direct bookings either by telephone or on the day of travel and reconcile all monies taken.
- Prepare and serve alcoholic and non-alcoholic beverages according to product directions and in accordance with the alcohol licence.
- Assist with clearing and organising the lounge, ensuring a high standard of hygiene in the preparation, service, and guest areas.
- Maintain stock levels, ensure proper dating and rotation, and replenish food and beverage buffet service in the lounge.
- Dispose of waste, including recycling, in the appropriate manner and, if required, remove it to the designated location.
- Provide assisted service to guests during their stay with business services. Perform back of house duties when catering staff are not present or are busy. Back of house duties include, but are not limited to, restocking of food & beverages in the lounges, clearing tables, loading/unloading the dishwasher, rotating stock, and keeping the kitchen and lounges clean and tidy.
About you:
We are looking for someone who has/is:
- A solid background in customer service, hospitality, or retail.
- A team player with an outstanding approach to customer service.
- Numerical and analytical skills.
- Proficiency in mainstream PC applications including Microsoft Office.
- Experience of working on own initiative, capable of building beneficial relationships both internally and externally.
- Willing to work on a flexible basis.
Please note: You must be at least 18 years old to comply with our alcohol service policy.
You will be required to work a range of shifts, including early shifts starting as early as 3 am and late shifts finishing as late as 8 pm. Our Lounges are open 7 days a week.
- As a CAVU employee, you will have access to benefits including:
- Access to our employee rewards portal with discounts and savings.
- 24-hour Employee Assistance Programme.
- MAG Pension scheme which doubles your contribution.
- Excellent career development opportunities. We are the UK\’s largest Airport Operator!
- Tax-free Airside shopping in our departure lounge.
- Free shuttle bus (A1 Flyer) from the city centre to the airport.
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Hospitality Host employer: Mag
Contact Detail:
Mag Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Host
✨Tip Number 1
Familiarise yourself with the specific customer service standards and expectations in airport lounges. Understanding what makes a world-class experience will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees of the airport hospitality team. They can provide valuable insights into the company culture and what they look for in a candidate.
✨Tip Number 3
Demonstrate your flexibility and willingness to work varied shifts. Highlight any previous experience you have with early mornings or late nights, as this is crucial for the role.
✨Tip Number 4
Showcase your numerical and analytical skills by preparing examples of how you've successfully managed cash handling or inventory in past roles. This will align well with the responsibilities of the position.
We think you need these skills to ace Hospitality Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, hospitality, or retail. Use specific examples that demonstrate your ability to provide outstanding customer service and work as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention your numerical and analytical skills, and how they can benefit the lounge operations.
Highlight Flexibility: Since the role requires working various shifts, emphasise your willingness to work flexible hours. Mention any previous experience you have with shift work or adapting to changing schedules.
Showcase Relevant Skills: In your application, highlight your proficiency in Microsoft Office and any other relevant PC applications. If you have experience with cash handling or maintaining records, be sure to include that as well.
How to prepare for a job interview at Mag
✨Showcase Your Customer Service Skills
As a Hospitality Host, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, demonstrating your commitment to creating a positive experience.
✨Familiarise Yourself with the Lounge Standards
Research the specific standards and operations of the lounges you will be working in. Understanding their expectations will help you answer questions confidently and show that you are serious about maintaining high standards.
✨Demonstrate Teamwork and Initiative
Be ready to discuss how you work well in a team and also take initiative when needed. Share examples of times when you collaborated with colleagues or took charge of a situation to ensure everything ran smoothly.
✨Prepare for Flexibility Questions
Since the role requires flexibility in working hours, be prepared to discuss your availability and willingness to adapt to different shifts. Highlight any previous experience you have had with varied schedules to show you can handle this aspect of the job.
