Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage airport IT systems for seamless operations and service excellence.
- Company: MAG is a leading airport group focused on innovation and operational efficiency.
- Benefits: Enjoy competitive pay, career growth opportunities, and a dynamic work environment.
- Why this job: Join a pivotal role in enhancing airport technology and making a real impact.
- Qualifications: Senior IT leadership experience in aviation or complex operations is essential.
- Other info: Relevant certifications like ITIL and SAP are a plus.
The predicted salary is between 72000 - 108000 £ per year.
The Role
As the Head of Systems Operations at MAG, you will be an integral part of the Technology function by developing, leading, and managing the day-to-day operations of the airport\’s information technology systems. Your goal is to enable service excellence and support the achievement of MAG\’s business objectives.
This includes overseeing service operations, integrations, and optimization of key systems such as SAP and other critical applications. Your responsibilities extend to Service Level Management, Stakeholder Management, Application Support, and Technology Service Management, ensuring the seamless operation of systems crucial to the safety, security, and efficiency of airport operations.
You will play a key role in leading and mentoring a team of subject matter experts, providing clarity and direction on strategy, and working closely with Product teams on current system constraints and issues to inform technical roadmaps and improvement initiatives.
What will make you successful in this role?
You should have proven experience in a senior IT leadership role within the aviation industry or a comparable complex operational environment. Expertise in Service Level Management, Stakeholder Management, Application Support, and Technology Service Management is essential. A strong knowledge of airport operations or similar large-scale operational IT infrastructure and key systems such as SAP is required. You must have the ability to manage complex projects, deliver results on time and within budget, and possess an in-depth understanding of cybersecurity principles and risk management. Relevant certifications such as ITIL and SAP certifications are desirable.
#J-18808-Ljbffr
Head of System Operations employer: Mag
Contact Detail:
Mag Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of System Operations
✨Tip Number 1
Network with professionals in the aviation and IT sectors. Attend industry conferences, webinars, or local meetups to connect with individuals who can provide insights into the role and potentially refer you to opportunities at MAG.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in airport operations and IT systems. This knowledge will not only help you during interviews but also demonstrate your commitment to staying current in a rapidly evolving field.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed complex projects in previous roles. Highlight your experience with Service Level Management and Stakeholder Management to showcase your leadership capabilities.
✨Tip Number 4
Research MAG's current technology initiatives and challenges. Understanding their operational environment will allow you to tailor your discussions and show how your expertise aligns with their goals and needs.
We think you need these skills to ace Head of System Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT leadership, particularly within the aviation industry or similar environments. Emphasise your expertise in Service Level Management, Stakeholder Management, and Application Support, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role of Head of Systems Operations. Discuss your understanding of airport operations and how your skills align with MAG's objectives. Mention any relevant certifications like ITIL or SAP to strengthen your application.
Showcase Project Management Skills: Provide specific examples of complex projects you have managed successfully. Highlight your ability to deliver results on time and within budget, as well as your understanding of cybersecurity principles and risk management.
Highlight Leadership Experience: Discuss your experience in leading and mentoring teams. Provide examples of how you have provided clarity and direction on strategy, and how you have worked with product teams to address system constraints and inform improvement initiatives.
How to prepare for a job interview at Mag
✨Showcase Your Leadership Experience
As the Head of Systems Operations, you'll need to demonstrate your leadership skills. Prepare examples from your past roles where you've successfully led teams, managed projects, or improved processes. Highlight how your leadership contributed to achieving business objectives.
✨Understand the Aviation Industry
Familiarise yourself with the specific challenges and trends in the aviation industry. Be ready to discuss how your experience aligns with these challenges and how you can leverage your knowledge of airport operations to enhance system performance.
✨Emphasise Technical Expertise
Make sure to highlight your technical skills, especially in Service Level Management, Stakeholder Management, and Application Support. Be prepared to discuss your experience with key systems like SAP and how you've optimised their use in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about complex situations you've faced in the past and how you navigated them, particularly in relation to cybersecurity principles and risk management.
