Hospitality Host

Hospitality Host based at Manchester Airport. Fixed Term Contract until 31 October 2026, 40 hours per week, salary £13.45 per hour.

Responsibilities

• Provide a meet and greet service to lounge users, dealing courteously and efficiently to ensure a world‑class level of customer service.
• Maintain lounge facilities to a high standard, carrying out daily, weekly and monthly standards checks and reporting any discrepancies with recommendations for solutions.
• Maintain accurate records of all lounge customers, including consolidators, direct bookings and airline customers, and keep the booking database up‑to‑date with improvements for emerging business.
• Take payments (credit/debit cards and cash) for direct bookings both by telephone and on the day of travel, and reconcile all monies taken.
• Prepare and serve alcoholic and non‑alcoholic beverages in accordance with product directions and the alcohol licence.
• Assist with clearing and organising the lounge, ensuring a high standard of hygiene in preparation, service and guest areas.
• Maintain stock levels, date and rotation of items, and replenish the food and beverage buffet service in the lounge.
• Dispose of waste, including recycling, in the appropriate manner and, if required, remove it to the designated location.
• Provide assisted service to guests during their stay with business services such as fax, computer access and printing.
• Perform back‑of‑house duties when catering staff members are not present or are busy, including restocking food and beverages, clearing tables, loading/unloading the dishwasher, rotating stock, and keeping the kitchen and lounges clean and tidy.
• Work flexibly to the rota, with shifts typically confirmed at least two weeks in advance.

Qualifications

• Solid background in hospitality and service sectors, with a proven track record of high‑end delivery.
• Team player with an absolute first‑class approach to customer service.
• Demonstrable flexibility across long trading days.
• Numerical and analytical skills to process and interrogate data and provide performance information to deliver on budgets.
• Computer‑literate on mainstream PC applications, including Microsoft Office.
• Experience working on own initiative, capable of building solid and beneficial relationships both internally and externally.
• Experience in a similar hospitality/lounge setting is beneficial.
• Willingness to work on a flexible basis; the lounge operates 3.30am – 9.30pm, 7 days a week.
• Minimum age 18 years to comply with the alcohol service policy.

Benefits

• Free on‑site parking whilst on duty.
• Free airport parking when on holiday (subject to availability and pre‑booking).
• Access to the employee rewards portal with discounts and savings.
• 24‑hour Employee Assistance Programme.
• MAG Pension scheme which doubles your contribution.
• Discounts on public transport to work.
• Discounts on MAG products such as Airport Hospitality Lounges and holiday parking at our airports.
• On‑site discounts and heavily discounted staff shop.
• Career development opportunities within the UK’s largest airport operator.
• Tax‑free Airside shopping in the departure lounge.
• Meals on duty.
• Uniform provided.

Equality, diversity, and inclusion are core values at MAG. We are an Equal Opportunity Employer and a Disability Confident employer, committed to creating a workforce that reflects society. We welcome applications from all backgrounds and are prepared to provide reasonable adjustments where needed.