At a Glance
- Tasks: Support and maintain critical tech infrastructure in a fast-paced airport environment.
- Company: Join MAG, a leading airport group focused on innovation and service excellence.
- Benefits: Enjoy free parking, discounts, 24/7 virtual GP service, and more.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a transformative team making a real impact on airport operations.
- Qualifications: 3+ years in IT support, strong troubleshooting skills, and a passion for tech.
The predicted salary is between 40000 - 50000 £ per year.
You’ll also have access to some great benefits including:
- Free parking
- Subsidised public transport
- Huge range of company discounts
- Free Virtual GP service, available 24/7
- Care Concierge service
- Two volunteering days per year
- Free Airport parking when you go on holiday (subject to availability)
- Discounts on MAG products including Escape Lounges and holiday parking
- Access to “Benefits Me – My MAG Rewards” portal with discounts and savings
The role is focused on supporting MAG’s Server Infrastructure estate and providing expert 3rd line support to ensure a consistently high-quality service to our customers and colleagues. You’ll operate in a fast-paced, 24/7/365 environment and work as part of a service‑focused team supporting business‑critical infrastructure across the airport operation.
You’ll play a key role in maintaining operational stability, resolving complex incidents, driving continuous improvement and supporting the delivery of resilient and secure infrastructure services. Key responsibilities include:
- Supporting business-critical systems within a 24/7 operational environment
- Investigating recurring incidents through Problem Management methodologies
- Performing root cause analysis and implementing preventative solutions
- Supporting and maintaining infrastructure platforms and associated services
- Participating in the out-of-hours on‑call rota to provide 24/7 support coverage
- Contributing to service improvements and infrastructure transformation initiatives
- Collaborating with internal teams and stakeholders to maintain service excellence
We’re looking for someone with extensive experience in a Technical Operations, Infrastructure or similar IT support environment, with a proactive mindset and a passion for delivering reliable technology services. You’ll bring strong troubleshooting capability, the ability to perform under pressure and a willingness to continuously learn and adapt to emerging technologies.
Experience and knowledge required:
- VMware
- Minimum 3 years experience in a 3rd line role
- Endpoint Configuration Manager (ECM / SCCM)
- Software Packaging
- Microsoft Office 365
- Active Directory including Group Policy, DNS and DHCP
- Veeam Backup solutions
- PowerShell scripting
- Certificate Services
- Windows Server (2008–2025) and Windows 7–11 environments
- Strong incident and problem management capability with root cause analysis experience
- Always On VPN
- Remote Desktop Services (RDS)
- NSX
- SQL
We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.
Please note: Due to the required security checks for this role, we are only able to accept applications from candidates who currently live in the UK and have done so continuously for the last 3 years.
Technical Operations Engineer employer: MAG (Airports Group)
At MAG, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion. As a Technical Operations Engineer at London Stansted Airport, you'll enjoy a range of benefits including free parking, subsidised public transport, and access to a 24/7 Virtual GP service, all while contributing to a dynamic team focused on delivering high-quality technology services in a fast-paced environment. With ample opportunities for professional growth and a commitment to employee well-being, MAG is the perfect place for those looking to make a meaningful impact in their careers.
