Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support our tech team by ensuring smooth operations and excellent customer service.
- Company: CAVU transforms airport travel, making it seamless and enjoyable for everyone.
- Benefits: Enjoy 25 days holiday, flexible work options, a gym, and a bonus scheme.
- Why this job: Join a dynamic team, innovate in travel tech, and make a real impact.
- Qualifications: 3+ years in IT support, strong communication skills, and familiarity with ticketing systems.
- Other info: We embrace diversity and encourage applicants from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
This role is near fully remote, offering high flexibility. On estimate, you may expect to be in the office once a month. This is a great opportunity for an IT Support Analyst that has 1 – 3 years experience in the traditional Windows stack, to move towards a more progressive, completely cloud-focused Support role.
About CAVU
For airports, for partners, for people. We are CAVU.
At CAVU, our purpose is to find new and better ways to make airport travel seamless and enjoyable for everybody – from the smallest ideas to the biggest transformations. Every day is an opportunity to create better travel experiences.
From our revenue-accelerating single-platform technology, Propel, through to our world-class hospitality venues including 1903 and Escape Lounges, our solutions make travel smoother for passengers and more profitable for our clients and partners.
We know that to bring your best ideas, you need the space to think, the support to grow, and the freedom to be your authentic self. Whether you’re working from our offices, from home, in our lounges, or on the road, we provide an environment where you can create, innovate, and help transform airport travel.
If you’re looking for a career where you can make a real impact, bring new ideas to life, and push boundaries, then CAVU is the place for you.
Together, we can reach new heights. Together, we are CAVU.
The role
- Act as the first line of functional and platform-specific support for multiple booking engine systems within a cloud-native AWS environment.
- Monitor and triage platform issues, ensuring timely investigation, resolution, and root cause analysis.
- Work collaboratively with Engineering, QE teams as well all essential
#J-18808-Ljbffr
Support Analyst employer: MAG (Airports Group)
Contact Detail:
MAG (Airports Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst
✨Tip Number 1
Familiarise yourself with CAVU's products and services. Understanding their technology and customer experience approach will help you demonstrate your enthusiasm for the role and how you can contribute to their mission.
✨Tip Number 2
Brush up on your knowledge of ServiceNow ITSM and incident management practices. Being able to discuss your experience with these tools will show that you're ready to hit the ground running in the Support Analyst role.
✨Tip Number 3
Prepare examples of how you've successfully resolved technical issues in previous roles. Highlighting your troubleshooting skills and collaborative mindset will resonate well with the team at CAVU.
✨Tip Number 4
Showcase your passion for continuous improvement. Discuss any initiatives you've led or participated in that enhanced user experiences, as this aligns perfectly with CAVU's focus on elevating customer service.
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Support Analyst position at CAVU. Understand the key responsibilities and required skills, such as experience in IT support and familiarity with ServiceNow ITSM.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the role. Emphasise your previous support roles, technical skills, and any experience with incident management practices or support ticketing systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving customer experiences and your collaborative mindset. Mention specific examples of how you've resolved issues or improved processes in past roles.
Highlight Continuous Improvement: In your application, emphasise your continuous improvement mindset. Discuss any initiatives you've taken in previous roles to enhance support operations or user experiences, as this aligns well with CAVU's values.
How to prepare for a job interview at MAG (Airports Group)
✨Showcase Your Technical Skills
As a Support Analyst, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with support ticketing systems, incident management practices, and any relevant tools like ServiceNow, AWS, or Datadog. Highlight specific examples where you've successfully resolved issues.
✨Emphasise Communication Abilities
Strong communication skills are crucial for this role. During the interview, showcase your ability to convey complex technical information clearly and effectively. You might want to prepare examples of how you've communicated with both technical teams and non-technical users in the past.
✨Demonstrate a Collaborative Mindset
CAVU values teamwork and collaboration. Be ready to discuss instances where you've worked in a team to solve problems or improve processes. Highlight your adaptability in fast-paced environments and your willingness to support colleagues.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about common issues you’ve encountered in previous roles and how you handled them. This will help you illustrate your troubleshooting skills and your approach to continuous improvement.
