At a Glance
- Tasks: Lead security improvements and drive performance at London Stansted Airport.
- Company: Join MAG, the largest UK-owned airport operator, connecting millions globally.
- Benefits: Enjoy subsidised transport, discounts, volunteering days, and a free virtual GP service.
- Other info: Collaborative culture with opportunities for professional growth and sustainability initiatives.
- Why this job: Make a real impact on airport security while advancing your career in a dynamic environment.
- Qualifications: Experience in change management, strong leadership, and analytical skills required.
The predicted salary is between 50000 - 70000 £ per year.
Reports to Head of Security, Security Team, Customer Service Directorate, London Stansted Airport
Salary – Grade 4a – MAG Leadership grade. From £50k p.a. Day working, Monday to Friday. Office based, some working from home also available.
Please submit a covering letter outlining how your skills and experience meet the job role requirements.
Why MAG?
Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports 12,000 jobs on site and generates around £7.75bn each year for the region. Sustainability is one of our core values, and it shapes everything we do. We are committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.
At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:
- Subsidised public transport
- Huge range of company discounts
- 2 volunteering days per year
- Free Virtual GP service, available 24 hours a day, 7 days a week
- Care Concierge service
The role:
Lead on security related process improvements and business changes and be the subject matter expert to influence stakeholders across the business when introducing new products into the operation. Work closely with others to deliver security products and performance improvements in line with the short and long-term business objectives. Identify opportunities to improve Terminal Security efficiency and effectiveness, utilising performance management information to motivate and mobilise the Security Managers / Security Performance Managers and front line teams to drive continuous performance improvement against KPI service standards so that they are clear about their contribution to the overall business.
Accountabilities:
- Track and drive our most important business metrics, proactively identifying trends or risks within our data and conduct root cause analysis to identify corrective action.
- Oversee the day to day Security Operation, ensuring resourced and able to deliver with assets available through liaising with Resourcing and Engineering Departments.
- Create, develop and deliver a 12-month operating plan for terminal security focused on engagement and productivity.
- Lead and drive business planning activities with the planning team, highlighting and delivering opportunities to enhance business performance and efficiencies.
- Lead on people change activities and implement them into the operational environment and track progress.
- Responsible for the end to end delivery of process, technology and people change, developing a culture of continuous improvement.
- Measure the success of change programmes, ensuring we deliver business case outcomes and measure the effectiveness of change.
- Deputise for the Head of Security and other operational roles as required.
What will make you successful in the role?
- Demonstrable experience in managing change and departmental growth in a collaborative manner.
- Strong leadership, influencing and communication skills at all management levels to ensure stakeholders deliver outcomes that meet regulatory and operational requirements.
- Has a rigorous approach to problem solving and analytics. Can produce, interpret, and draw conclusions from analysis.
- Must have strong Excel and PowerPoint skills.
- Has a continuous improvement mindset and demonstrable experience of improving performance by introducing more efficient working practices and/or technology.
- Proven planning capability essential.
- The ability to understand the strategic impacts of your decision considering the impact on the wider business and teams.
- We are ideally looking for people who have previous Aviation, Airport, Airline or Transport Industry experience.
Security Operations & Performance Manager - London Stansted Airport in Stansted Mountfitchet employer: MAG (Airports Group)
MAG is an exceptional employer, offering a dynamic work environment at London Stansted Airport where you can contribute to the safety and efficiency of operations while enjoying a supportive culture that prioritises employee growth and sustainability. With benefits like subsidised transport, extensive company discounts, and opportunities for community engagement, we ensure our colleagues thrive both personally and professionally. Join us in shaping a first-class journey for our customers and a rewarding career for yourself.
StudySmarter Expert Advice🤫
We think this is how you could land Security Operations & Performance Manager - London Stansted Airport in Stansted Mountfitchet
✨Join Security Community Events
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✨Directly Apply to MAG (Airports Group)
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We think you need these skills to ace Security Operations & Performance Manager - London Stansted Airport in Stansted Mountfitchet
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at MAG (Airports Group). Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at MAG (Airports Group).
How to prepare for a job interview at MAG (Airports Group)
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at MAG (Airports Group).
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at MAG (Airports Group).
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at MAG (Airports Group).
