At a Glance
- Tasks: Provide expert advice on complex employee relations matters and support managers in resolving issues.
- Company: Join MAG, the largest UK-owned airport operator, serving millions of passengers globally.
- Benefits: Enjoy a competitive pension contribution, free parking, subsidised transport, and exclusive discounts.
- Other info: Hybrid working for better work/life balance and excellent career development opportunities.
- Why this job: Make a real difference in employee experiences while working in a dynamic, inclusive environment.
- Qualifications: CIPD Level 5 qualification and experience in managing complex ER cases required.
The predicted salary is between 36000 - 60000 £ per year.
Hybrid working (4 days in the office/1 from home)
Why MAG?
At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll have access to some great benefits including:
- Flexible, generous company pension with various contribution options (up to 8%) that you can change to suit your needs
- Free parking/ subsidised public transport
- Huge rangeof company discounts
- 2 volunteering days per year
- Free VirtualGP service, available 24 hours a day, 7 days a week
- Care Concierge service
The role
As a People Advisor – ER you’ll provide advice and guidance on highly complex employee relations matters in alignment with Company Policy and relevant employment legislation to line managers. Your responsibilities will encompass the full range of ER cases, including early resolution, conflict, misconduct, health and wellbeing, capability, reorganisation, and ACAS/Employment Tribunal cases. You’ll deliver services and processes in accordance with agreed policies, procedures, and Service Level Agreements and accurately log all activities on the case management system to ensure transparency, record‑keeping and accurate data.
What will make you successful in the role?
You’ll have (or be working towards) a CIPD Level 5 qualification and have extensive experience of managing complex ER matters, including investigations, grievances, disciplinary cases, bullying & harassment, performance management, absence, and redundancy. You’ll possess a strong understanding of employment law and ACAS codes, with a proven ability to manage cases end‑to‑end with a strategic and risk‑assessment focus. A track record of success in high‑volume, fast‑paced environments, consistently meeting SLAs and delivering impactful outcomes, is essential. You’ll have strong written and verbal communication skills, the ability to build effective stakeholder relationships, excellent organisational skills and the ability to prioritise workload to meet SLAs.
Equal Opportunities & Reasonable Adjustments
We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine.
Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.
We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.
At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.
People Advisor - ER in Manchester employer: MAG (Airports Group)
MAG is an exceptional employer that prioritises the well-being and development of its employees, offering a hybrid working model for a better work/life balance. With a commitment to diversity and inclusion, MAG provides extensive benefits such as a generous pension contribution, free parking, and a wide range of company discounts, all while fostering a supportive environment for professional growth in the dynamic airport operations sector.
StudySmarter Expert Advice🤫
We think this is how you could land People Advisor - ER in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at MAG through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the application process. This insider info can give you a leg up!
✨Tip Number 2
Prepare for the interview by researching common ER scenarios. Think about how you would handle complex cases and be ready to discuss your approach. We want to see your problem-solving skills in action!
✨Tip Number 3
Showcase your passion for employee relations! During interviews, share examples of how you've positively impacted workplace culture or resolved conflicts. Let us know why you're excited about joining our team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about wanting to join MAG!
We think you need these skills to ace People Advisor - ER in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the People Advisor role. Highlight your experience with complex employee relations matters and any relevant qualifications, like your CIPD Level 5. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about employee relations and how you can contribute to our team. Be sure to mention specific experiences that relate to the responsibilities outlined in the job description.
Showcase Your Communication Skills:Strong written communication is key for this role. Make sure your application is clear, concise, and free of errors. We love candidates who can express their thoughts effectively, so let your personality come through while keeping it professional!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at MAG (Airports Group)
✨Know Your ER Stuff
Make sure you brush up on your knowledge of employee relations, especially the complexities involved in investigations and grievances. Familiarise yourself with relevant employment laws and ACAS codes, as these will likely come up during your interview.
✨Showcase Your Experience
Prepare to discuss specific examples from your past roles where you've successfully managed complex ER cases. Highlight your strategic approach and how you’ve met SLAs in high-pressure environments. This will demonstrate your capability and fit for the role.
✨Communicate Clearly
Since strong communication skills are essential for this position, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your verbal communication and ensure you can convey your ideas effectively.
✨Emphasise Inclusivity
MAG values diversity and inclusion, so be prepared to discuss how you can contribute to creating an inclusive environment. Share any experiences you have in supporting underrepresented groups or promoting well-being in the workplace.
