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- Tasks: Provide expert advice on complex employee relations matters and support managers in resolving issues.
- Company: Join MAG, the largest UK-owned airport operator, serving millions of passengers globally.
- Benefits: Enjoy a competitive pension contribution, free parking, subsidised transport, and exclusive discounts.
- Why this job: Make a real difference in employee experiences while working in a dynamic, inclusive environment.
- Qualifications: CIPD Level 5 qualification and experience in managing complex ER cases required.
- Other info: Hybrid working for better work/life balance and excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the People Advisor – ER role at MAG (Airports Group)
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· Hybrid working for a better work/life balance
Why MAG?
At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll have access to some great benefits including:
- Up to 10% company contribution pension
- 24 days holiday plus bank holidays
- Free parking
- Subsidised public transport
- Huge range of company discounts
Job description
Summary
- Based at Manchester Airport
- 12-month fixed term contract
- Hybrid working for a better work/life balance
The role
As an ER Specialist, you will provide advice and guidance on highly complex employee relations matters in alignment with Company Policy and relevant employment legislation to line managers. Your responsibilities will encompass the full range of ER cases, including early resolution, conflict, misconduct, health and wellbeing, capability, reorganisation, and ACAS/Employment Tribunal cases.
We have 2 different opportunities available to join our growing team:
- Role 1: ER Case Specialist
Responsible for managing a high volume of complex ER cases, ensuring the wellbeing, inclusion, and safe resolution of cases, assessing the colleague experience throughout the journey and implementing interventions to provide support and mitigate risks. You will provide timely and accurate advice on all aspects of employment law and company policies and procedures, while considering business and commercial needs. You will deliver services and processes in accordance with agreed policies, procedures, and Service Level Agreements and accurately log all activities on the case management systems to ensure transparency and record-keeping. - Role 2: ER Specialist Training & Education
Responsible for upskilling and supporting managers to effectively handle employee relations matters in line with company policy, procedures, and employment legislation. Partnering closely with the ER team to identify and prioritise development needs using MI data, historical investigations and cases trends. You will build manager capability by designing and delivering blended learning approaches and training sessions on ER processes and HR best practice.
What will make you successful in the role?
You\’ll have (or be working towards) a CIPD Level 5 qualification and have extensive experience of managing complex Employee Relations (ER) matters, including investigations, grievances, disciplinary cases, bullying & harassment, performance management, absence, and redundancy. You\’ll possess a strong understanding of employment law and ACAS codes, with a proven ability to manage cases end-to-end with a strategic and risk-assessment focus. A track record of success in high-volume, fast-paced environments, consistently meeting SLAs and delivering impactful outcomes, is essential. You\’ll have strong written and verbal communication skills, the ability to build effective stakeholder relationships, excellent organisational skills and the ability to prioritise workload to meet SLAs.
Seniority level
- Mid-Senior level
Employment type
- Contract
Job function
- Human Resources
Industries
- Human Resources Services
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People Advisor - ER employer: MAG (Airports Group)
Contact Detail:
MAG (Airports Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Advisor - ER
✨Tip Number 1
Network like a pro! Reach out to current employees at MAG through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the application process. This insider info can give you a leg up!
✨Tip Number 2
Prepare for the interview by researching common ER scenarios. Think about how you would handle complex cases and be ready to discuss your approach. We want to see your problem-solving skills in action!
✨Tip Number 3
Showcase your passion for employee relations! During interviews, share examples of how you've positively impacted workplace culture or resolved conflicts. Let us know why you're excited about joining our team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about wanting to join MAG!
We think you need these skills to ace People Advisor - ER
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the People Advisor role. Highlight your experience with complex employee relations matters and any relevant qualifications, like your CIPD Level 5. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about employee relations and how you can contribute to our team. Be sure to mention specific experiences that relate to the responsibilities outlined in the job description.
Showcase Your Communication Skills: Strong written communication is key for this role. Make sure your application is clear, concise, and free of errors. We love candidates who can express their thoughts effectively, so let your personality come through while keeping it professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at MAG (Airports Group)
✨Know Your ER Stuff
Make sure you brush up on your knowledge of employee relations, especially the complexities involved in investigations and grievances. Familiarise yourself with relevant employment laws and ACAS codes, as these will likely come up during your interview.
✨Showcase Your Experience
Prepare to discuss specific examples from your past roles where you've successfully managed complex ER cases. Highlight your strategic approach and how you’ve met SLAs in high-pressure environments. This will demonstrate your capability and fit for the role.
✨Communicate Clearly
Since strong communication skills are essential for this position, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your verbal communication and ensure you can convey your ideas effectively.
✨Emphasise Inclusivity
MAG values diversity and inclusion, so be prepared to discuss how you can contribute to creating an inclusive environment. Share any experiences you have in supporting underrepresented groups or promoting well-being in the workplace.
