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- Tasks: Support airport operations by delivering exceptional customer service and managing resource allocation.
- Company: Join MAG, the largest UK-owned airport operator, connecting millions globally from Manchester Airport.
- Benefits: Enjoy flexible pension plans, 24 days holiday, free parking, and a range of discounts.
- Why this job: Be part of a sustainable company that values community engagement and offers a thriving work environment.
- Qualifications: Experience in airport operations and ability to obtain UK security clearance are essential.
- Other info: Work a 4 on 4 off shift pattern with 12-hour shifts, perfect for balancing studies.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Operational Support Assistant role at MAG (Airports Group)
Join to apply for the Operational Support Assistant role at MAG (Airports Group)
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- 4 on 4 off shift pattern, 12 hour shifts (6:00-18:00 or 18:00-6:00)
Job description:
Summary
- Operations Support Assistant
- Based at Manchester Airport
- Permanent position
- 42 hours per week
- 4 on 4 off shift pattern, 12 hour shifts (6:00-18:00 or 18:00-6:00)
Why MAG?
Every year, Manchester Airport connects over 30 million passengers with more than 200 destinations across the globe. As the third largest airport in the UK, Manchester is also in the top 20 airports in Europe. Part of the largest UK owned airport operator group, MAG, Manchester Airport supports over 19,000 jobs onsite and generates around £7.75bn each year for the region.
Sustainability is one of our core values, and it shapes everything we do. We\’re committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.
At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:
- Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
- 24 days holiday plus bank holidays
- Free parking
- Subsidised public transport
- Huge range of company discounts
- 2 volunteering days per year
- Free VirtualGP service, available 24 hours a day, 7 days a week
- Care Concierge service
The role
This role sits within the Airfield Operations Team and is responsible for delivering an exceptional customer service through the allocation of coaching requirements to both passengers and crew. You will also provide transactional support to the Operational Controllers to maintain efficient and effective dispatching of operational resource in accordance with SLA, timing and volume requirements, whilst supporting the communication of critical information between service provision and Operational Controllers.
What will make you successful in the role?
We are looking for someone who has experience working in airports operations, with an understanding of the environment, safety requirements and the terminology used in the airport environment. You’ll need to work well under pressure and be able to give clear and precise instructions. You’ll also need to be organised and able to prioritise and assign work. It’s also essential that you have or are able to attain UK security clearance to CTC level.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Airlines and Aviation
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Operational Support Assistant employer: MAG (Airports Group)
Contact Detail:
MAG (Airports Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Assistant
✨Tip Number 1
Familiarise yourself with airport operations terminology and safety protocols. Understanding the specific language and regulations used in the airport environment will help you communicate effectively during interviews and demonstrate your readiness for the role.
✨Tip Number 2
Highlight any previous experience in customer service or operational roles, especially in high-pressure environments. Be prepared to share examples of how you've successfully managed tasks and provided excellent service under stress.
✨Tip Number 3
Research MAG's sustainability initiatives and community engagement programmes. Showing that you align with their values and are passionate about contributing to these efforts can set you apart from other candidates.
✨Tip Number 4
Prepare for situational questions that assess your ability to prioritise and assign work. Think of scenarios where you had to make quick decisions and how you communicated those to your team, as this is crucial for the Operational Support Assistant role.
We think you need these skills to ace Operational Support Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Operational Support Assistant position. Highlight your relevant experience in airport operations and customer service.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your ability to work under pressure, provide clear instructions, and manage tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples from your past experiences that demonstrate your suitability for the position and your understanding of the airport environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MAG (Airports Group)
✨Understand the Airport Environment
Familiarise yourself with airport operations, safety requirements, and the specific terminology used in the industry. This knowledge will demonstrate your commitment and readiness for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Highlight your ability to remain calm under pressure and provide clear instructions, as these are crucial for the Operational Support Assistant position.
✨Emphasise Organisational Skills
Be ready to discuss how you prioritise tasks and manage your time effectively. The role requires you to allocate coaching requirements and support operational controllers, so showcasing your organisational abilities will be key.
✨Prepare for Security Clearance Questions
Since obtaining UK security clearance to CTC level is essential, be prepared to discuss your background and any relevant experiences that may affect your eligibility. Honesty and transparency are vital here.